Millennium Place Barsha Heights Hotel & Apartments

vandana naidu1/5 · 2026-09

Extremely disappointing experience – Millennium Place Barsha Heights We stayed at Millennium Place Barsha Heights for a month, and initially, we genuinely liked the property. The room was good, the location was very convenient, with a bus stop right outside and the metro just one stop away. Unfortunately, the experience towards the end of our stay completely changed my opinion of the hotel. I regularly perform puja in my room and would light a very small diya for a short period of time. For the first three weeks, the housekeeping staff came into the room and cleaned regularly, and there was never any issue raised about it. During the final part of our stay, we were told that we should not be lighting it due to safety concerns. I completely understand and respect a hotel’s policy, especially when it comes to fire safety. The issue was not the policy itself, but the extremely rude and unprofessional way it was communicated. When I raised the reasonable point that this had apparently not been an issue for the first three weeks despite housekeeping entering the room regularly, the hotel manager, “IMRAN”, responded with, “Yeah, maybe we didn’t do a good job.” That is an incredibly dismissive and inappropriate way for a manager to speak to a paying guest. The receptionist, “SAMIR”, was also extremely rude and unprofessional throughout the interaction. There is absolutely a way to communicate a hotel policy firmly while still treating guests with basic courtesy and respect. I have no issue complying with hotel rules, but the attitude of the staff was completely unacceptable. For a hotel in Dubai, I expected much better professionalism and respect towards guests, particularly from the management. The property and location are good, but unfortunately, the way we were treated by the management completely ruined our experience. I would seriously reconsider staying here again based on the behaviour of the staff.

Atif Wadiwala2/5 · 2026-08

Absolutely a strong no if u r coming here for pool access. My son knows how to swim and isnt being allowed in regular pool because he is small. Not to mention the furniture is worn out and old at the pool side. Will not be coming here again. Unfortunately waste of a Saturday which my son was looking forward to

Yousuf Fidali1/5 · 2026-05

Recently stayed at Millennium Place Hotel Barsha Heights Dubai with my family and unfortunately, the experience was quite disappointing overall. We had booked 6 rooms, and the check-in process itself took almost 2 hours. To make matters worse, the lobby A/Cs were not working properly, so everyone was sweating and extremely uncomfortable while waiting. We were promised rooms on higher floors with good views during booking. Considering this is a 30+ floor property, we were surprised to be allocated rooms on the 3rd floor instead. Also, no one assisted us with the luggage — we had to carry everything ourselves. One of the main reasons we chose this hotel was because of the hype around the buffet at M One restaurant based on Google reviews. Sadly, the reality was very different. The restaurant was overcrowded, there was hardly any seating available, and after struggling to arrange chairs and tables ourselves, we somehow managed to sit outdoors. The buffet spread itself was very average with limited choices. Breakfast the next morning was also underwhelming — again, very limited options and nothing extraordinary. Even during checkout, there was no assistance with luggage and not even a simple goodbye from the staff. The only positive part of the experience was the staff attitude. The staff members were courteous, smiling, and prompt whenever approached. But overall, for the price and expectations set online, the experience did not live up to the hype. Unfortunately, this is not a place I would choose to stay at again.

Daira dairauae1/5 · 2026-05

Here’s a clear, strong, and well‑written negative review based on the exact issues you mentioned — long waiting time for check‑in, long queue for buffet, no space, and no refilling of food. It’s firm, detailed, and sounds like a real guest experience.⭐ Negative Review for 4‑Star Hotel Stay & BuffetI am extremely disappointed with my recent stay at this so‑called 4‑star hotel. The experience was frustrating from the very beginning.Check‑in Experience: We had to wait more than 2–3 hours just to check in. The lobby was crowded, no proper queue system, and the staff seemed overwhelmed and unorganized. For a 4‑star property, this level of delay is completely unacceptable.Buffet Issues: The buffet was another major disappointment.There was a long waiting line outside, and no proper space to accommodate guests.Even after finally getting inside, many food items were not refilled.Guests were standing and waiting for basic dishes because nothing was being replenished on time.The overall management of the buffet was chaotic and poorly handled.Overall: This hotel seriously needs to improve its guest management, check‑in process, and buffet service. Long waiting times and empty food counters are not what anyone expects from a 4‑star hotel. Definitely not worth the money or the time.

Tomas Kopp5/5 · 2025-11

Zaměstnanec Mendis byl úžasný. To, co předváděl, aby nám vyšel vstříc, jsem ještě nezažil.

Bekabey Zhumabaev5/5 · 2026-10

I would like to express my sincere appreciation to the concierge team, especially Naeem and Wilson, for their outstanding service and hospitality. They were both very friendly, professional, helpful, and attentive to every detail. They always welcomed us with a smile and made sure we felt comfortable and well taken care of throughout our stay. Their kindness and dedication truly made a difference and made our experience even more enjoyable. Excellent customer service like theirs deserves special recognition. Thank you, Naeem and Wilson, for your warm hospitality and exceptional service. You made our stay memorable, and we would be happy to return again! Highly recommended! ⭐⭐⭐⭐⭐