Leonardo Plaza Cypria Maris Beach Hotel and Spa

Deneris023/5 · 2026-05

Overall, we would rate our 5-day stay as good, although there were a few significant issues. Our first disappointment came at check-in. The gentleman who welcomed us at reception (I believe his name was Thanos) seemed rather uninterested and provided us with no information apart from our room number. I had to find the meal times myself on the hotel's website, and it wasn't until the second day that I noticed a large information screen in the reception area where guests could access useful information and even make restaurant reservations. The food was good and there was plenty of choice, although after a few days it started to feel a bit repetitive. It was also very much geared towards British guests. The drinks included in the all-inclusive package were good as well, however, we were surprised that they were only available until midnight. After that, all drinks had to be paid for. In my opinion, this defeats the purpose of an all-inclusive package. We have stayed in many all-inclusive hotels before and have never encountered such a restriction. Another issue was the sunbeds around the pool. Many were reserved before breakfast and then left unused for most of the day. Fortunately, there were plenty of sunbeds on the grass area where it was usually possible to find a spot at any time. The pool water was unfortunately very cold, which may explain why so few people used it. We also noticed a lack of consistency among the lifeguards, some allowed inflatable rings and mattresses in the pool, while others did not. On a very positive note, all the bartenders, waiters, and housekeeping staff deserve special recognition. They were friendly, hardworking, and professional, and their excellent service greatly enhanced our stay. There was always something happening at the hotel, so it was impossible to get bored. The evening entertainment was particularly enjoyable. Guests could listen to live music in the lobby and from 9 p.m. onwards, enjoy dancing in the nightclub. Unfortunately, the biggest disappointment and the main reason we would not return was the handling of our late check-out request. We asked about a late check-out when we arrived, and Thanos assured us that it would not be a problem and advised us to come back the day before departure. When I did so, I was told to return again on the day of departure. The following morning, before breakfast I went back to reception only to be informed that a late check-out was not possible because the hotel was fully booked. In my opinion, this was very poor customer service. If the hotel could not guarantee a late check-out, we should have been informed from the beginning rather than being given false hope and asked to keep checking back. As our transfer was scheduled for late in the evening, this caused considerable inconvenience. To summarize, we enjoyed many aspects of our stay, including the food, entertainment, atmosphere, and the excellent service provided by most of the staff. However, the way our late check-out request was handled left a very negative impression, and despite the hotel's many strengths, we would not choose to stay here again.

Will T1/5 · 2026-04

We’re currently staying at this hotel and, unfortunately, the experience has been a bit of a let down. On the positive side, the location and overall setting are good, and staff were polite when we spoke to them. However, the condition of the room and the lack of follow-through on maintenance issues have been disappointing. We reported several problems multiple times including: A broken bin (which was only partially fixed and still rusty with a faulty pedal), Stained/dirty towels, balcony door that wasn’t locking properly (fixed but now it is difficult to open), leaking shower, unstable / wobbling toilet We didn’t see the point in raising any of these points again or any others. It would’ve been our 4th time doing so and we would like to just enjoy our holiday. In addition, the soap holders were rusty, and even the soap and shampoo bottles were poorly maintained and incorrectly placed. The duvet cover had holes in it and contained hair when taken from the cupboard, which was particularly concerning from a cleanliness standpoint. Despite raising these issues repeatedly, there was no clear communication or update on whether they would be properly resolved. At this point, we don’t feel it’s reasonable to keep asking. For a hotel that markets itself as four-star, the room standard is well below expectations. We chose to spend more for a more comfortable and well-maintained stay, but basic details - often handled better in lower-rated hotels - have been overlooked. Overall, while there are some positives, the lack of maintenance, cleanliness issues, and poor follow-up have significantly impacted our stay and we wouldn’t stay with this company again.

Adam2/5 · 2026-09

Moje odczucia co do pobytu w hotelu są bardzo mieszane – obiekt ma potencjał, ale w wielu kluczowych kwestiach mocno rozczarowuje. Jedzenie i napojeNajsłabszy punkt hotelu. Śniadania są monotonne i codziennie dokładnie takie same. Jakość produktów pozostawia wiele do życzenia: bekon w niczym go nie przypomina, a szakszuka z angielskiego śniadania jest tak wysuszona i ma tak twardą otoczkę (jak z plastiku), że nie da się w nią wbić widelca. Świeże owoce są dostępne tylko dla osób, które przyjdą na sam początek – jeśli przegapisz pierwsze rozdanie, na dokładkę nie ma co liczyć. Obiad i kolację da się zjeść, ale wybór jest bardzo skromny (zaledwie około 5 ciepłych potraw na krzyż), więc nie ma tu mowy o żadnym szaleństwie. Dodatkowo zaskakuje podejście do podstawowych udogodnień: jeśli nie masz statusu VIP, woda w butelce (1,5 l) dostarczana jest do pokoju tylko raz na dwa dni, co przy tutejszym klimacie jest po prostu nieporozumieniem.Plaża, basen i leżakiHotel jest ogłaszany jako obiekt +16, ale na plażę bez problemu przychodzą rodzice z dziećmi z sąsiednich hoteli i zajmują leżaki, co podważa koncepcję strefy tylko dla dorosłych. Ogromnym problemem jest też rezerwacja miejsc: obsługa zajmuje i blokuje najlepsze leżaki dla klientów VIP. Jeśli do nich nie należysz, zdobycie wolnego miejsca graniczy z cudem i często pozostaje jedynie szukanie czegoś na trawie. Pokoje i obsługaPokoje są w miarę ok i regularnie sprzątane, chociaż widać już upływ czasu i wymagają odświeżenia (ze ścian sypie się tynk). Duży plus należy się jedynie obsłudze w barach – pracownicy są bardzo mili i sympatyczni. Podsumowując: hotel nie spełnia standardów, jakich można by oczekiwać po tym przedziale cenowym. Największe minusy to jakość i powtarzalność posiłków, wydzielanie wody oraz organizacja strefy wypoczynkowej

Keith Brewer4/5 · 2026-05

Nicely positioned hotel right on the beach at Cypria Bay with a short (50 mins) walk along the beach into Paphos with shops and supermarkets etc. The hotel is next to the centre of beach activities including parasails, jet skis and banana boats. We were 'all-inclusive' although there are some layers of all-inclusive which I've not managed to work out fully and which weren't made apparent on the travel company's website We booked a sea view room and were adorned with purple wrist bands upon arrival, which allowed 'branded' drinks as part of the package. There was also a silver wrist band, which, in addition to branded drinks and waiter service around the pool, allows for the reservation of sunbeds and parasols via the towel hut, meaning, if you were unfortunate to rise late or had gone on a trip, you'd find most poolside sunbeds gone (there is an additional grassy area which does have further beds and parasols). There is a blue wristband which is basic and doesn't allow branded alcoholic drinks, waiter service or sunbed reservations. I believe the colour possibly changes from week to week regarding levels of exclusivity but am unsure on that. This adults only hotel had a mix of clientele when we stayed (end May 2026) ranging from older adults in their seventies to more middle-aged people and then to large groups of youngsters (early twenties). Despite it being half-term, there were no teenagers here. Drinks are freely available via a pool bar or self-service areas dotted around the pool and restaurant areas. The self-service areas supply Keo beers, white/red/rose wines as well as branded soft drinks. Restaurants include a buffet, Italian/Greek/Asian (booking required) and a lunch kiosk serving fast hot food, a fridge with sandwiches and pre-made desserts. The Italian is also open for lunch for basics (pizza & spaghetti). Meals are okay with a good variety of well cooked flavoursome food. Service can be hit and miss so it's easier to serve yourself drinks where you can (and according to your wrist band colour). The room we had was spacious with excellent air conditioning, a very small balcony, bathroom with a shower and a king or larger bed. TV has UK channels and the plugs are UK plug style so no need for adaptors. The maid service was superb with a daily service leaving our room very clean and tidy (and usually a nicely designed towel feature on the bed). Evening entertainment was usually a singer of some kind with a guitar etc although one evening was a guitarist accompanied by a lady violinist who was amazing. There is also a night club where the service and drinks are better made (especially the cocktails). Service at the bar out in the main area by reception can be hit and miss with bar-people unaware of who to serve next, mostly as it is very busy. Jonathan is an excellent waiter, however -- him and many of his colleagues provide superb service. Generally, it's a lovely hotel and if you can put up with the strange brand of 'sunbed wars', the crowds of youngsters with loud speakers and balls in the pool (both supposedly not allowed) then it's worth coming. Enquire about the differing levels of all-inclusive when you arrive or when you book with your travel company. It's so a golfers hotel so, if you play golf, definitely consider this one -- there is a superb indoor simulator with several courses pre-loaded.

Kerry Borg5/5 · 2026-10

From the moment we arrived we knew we were in a luxury 5* Adults Only Hotel 🌟🌟🌟🌟🌟 Last year we made the mistake of staying at a so called 5* hotel in Turkey where we were treated as second class citizens to a certain nationality and the staff favoured these extremely rude guests over the polite British guests, it was damn right rude and disrespectful, we swore blind we would never go to an all inclusive Hotel/Resort again. However we risked it and WOW what a different country, culture and totally beautiful human beings can do to change your mind. We arrived at The Leonardo Plaza Cypria Maris Beach & Spa and the welcome was 5🌟🌟🌟🌟🌟 and we immediately knew that this holiday was going to be amazing, and we weren’t wrong. We were welcomed with a glass of champagne and advised by the lovely lady who checked us in all about the hotel and what was where and everything we needed to know, our bags were delivered to our room by a really friendly chap. The room was lovely, clean, lovely size with a nice welcome treat, and great coffee station with Nespresso coffee machine and kettle with coffee and tea, a lovely well equipped clean bathroom with awesome walk in shower. The hotel is beautiful, clean and comfortable. Although it is huge it doesn’t feel like it, unlike a lot of all inclusive hotels. They have nailed the 🌟🌟🌟🌟🌟 All Inclusive and we felt the adults only really made this hotel even better. We find all inclusive dining very canteeny however, you obviously have to work out the best time that suits you if you want quieter but that’s easily sussed out. The food is delicious, really varied and lots of choices to satisfy everyone. The staff are outstanding and friendly and Breakfast and Lunch is looked after by The Amazing Fotoula 🌟🌟🌟🌟🌟 I am an avid people watcher and I was fascinated watching Fotoula greet everyone with such warmth whilst keeping an eye on absolutely everything that was going on with out detracting from her conversation with her guests 🌟🌟🌟🌟🌟 To be totally honest I wish I had taken note of everyone’s names because you are all 🌟🌟🌟🌟🌟 and above. All went above and beyond, top notch service when you approach the bar and the Bar Tender says ‘vodka tonic for the lady’ or ‘ice coffee with Baileys’ ‘Irish Coffee with Baileys’ that is hospitality at its finest 🌟🌟🌟🌟🌟. I hope you guys read this as thank you all for your hard work and amazing 🌟🌟🌟🌟🌟 hospitality. Without you all being so friendly, polite, professional, fun and just 100% lovely and that goes out to every single person that works tirelessly to make sure we all have the best holiday you are 🌟🌟🌟🌟🌟 Amazing. Huge shout out to the shop downstairs that sells awesome products at great prices, never have I ever been to a hotel where they had such a lovely shop with such great products at such great prices. One thing I purchased was a small leather purse that was a great price. I just wanted a cheap small purse and I couldn’t believe it when I realised it was leather and proper leather that smells lovely. It’s so refreshing that a hotel has such an amazing shop run by a lovely gentleman and young lady who again have 🌟🌟🌟🌟🌟 customer service. We had a Fantastic, Wonderful, Amazing holiday thanks to you all 🌟🌟🌟🌟🌟 see you next year 🌞🌞🌞🌞

Tom Lisett4/5 · 2026-09

We booked into a suite with the top package. Disappointing level of service in Executive Lounge. Overall lack of care from reception. Was told repeatedly that there was no availability for any of the restaurants despite being a major benefit of our package. We complained and were dealt with by a very sullen Service Manager who eventually "found us a seat" As can be seen from the photo there were always plenty of seats available. Must say that housekeeping were very good however. The facilities in our suite were poor. The wonderful shower was great but the drainage was inadequate causing the floor to flood. The entertainment was very good and much appreciated. Nearly every category of guest had the ability to reserve their sundowners for the duration of their stay. Apart from the highest band of Purple guests who could not reserve a sunlounger!! Who's brilliant idea was that?? The Spa was very good and cooperative. We very booked in for several treatments when I was taken ill and had to visit hospital. The were very understanding and rearrange our appointments with no fuss whatsoever. Dining room staff were very attentive and noticed that I had severe mobility issues and reserved a table for us near the entrance. Front of house also helped with obtaining a Mobility Scoiter for my use.