Vilar do Golf

Nursulu Kaziyeva2/5 · 2026-07

Disappointing Handling of a Serious Guest Safety Concern For the third consecutive year, we chose Vilar do Golf by Hilton Grand Vacations as our home, staying here for approximately four months each year. During our 2026 stay, we had already been living at the resort for almost four months and planned to stay even longer. We genuinely loved this resort. It had become much more than a holiday destination—it had become our second home. As loyal Hilton guests, we have stayed at many Hilton properties over the years and had never experienced anything like this before. That is why what happened was so shocking and heartbreaking for us. Everything changed when guests staying in the neighbouring villa arrived with dogs. Before the main incident, one large dog repeatedly entered our private terrace. Eventually, we stopped using our own terrace because we no longer felt comfortable or safe in what should have been our own private space. Then everything escalated. While we were returning to our villa, the same dog suddenly charged aggressively at us, rushed directly towards us and blocked the entrance to our villa. We were unable to enter our home and had to defend ourselves until the owner finally appeared and regained control of the dog. We genuinely feared for our safety. Our complaint has never been about the resort being pet-friendly. We love animals. Our concern was simply that the dog was not under proper control. We immediately contacted reception because we believed the hotel would help us restore our sense of safety. The receptionist on duty, Liliana, told us that the senior manager was unavailable. However, when we approached his office ourselves, Mr. Luis Miguel Catarino came out and spoke with us. Instead of first asking whether we were safe or acknowledging how frightening the incident had been, Mr. Luis Miguel Catarino repeatedly told us: “The dog didn’t bite you.” He also explained that the resort was pet-friendly, said the hotel would take no further action, advised us to call the police ourselves if it happened again, and offered only two options: move to another villa or leave the resort. Those words were deeply disappointing. After such a frightening experience, we expected empathy, reassurance and support. Instead, we left feeling that our concerns had not been taken seriously. By that time we had already been living in our villa for almost four months, while the neighbouring guests had been staying only a few days. Nevertheless, we were the guests expected to relocate. We chose to leave because we no longer felt safe. Several months later, when we tried to return to the resort that had become our second home for three consecutive years, we were informed that the local management would not approve any future reservation because of this incident. After three years of loyalty to this resort and to the Hilton brand, this was heartbreaking. This review is not about a dog. It is about how a genuine guest safety concern was handled. A hotel cannot prevent every unexpected incident. What defines a great hotel is how it responds when something goes wrong. Sadly, after three years of calling this resort our second home, the lasting memory we took away was not the beautiful property itself, but the feeling that when we genuinely feared for our safety, we did not receive the reassurance, support and care we had always associated with the Hilton brand.

David Campy5/5 · 2026-06

A place we regularly visit and are never disappointed. It does need a car as no major public transport available. Very upmarket area so food prices high but always high quality.

Hollie Kovačević5/5 · 2026-06

stayed here a few years ago, i still remember it today as a peak place. HIGHLY reccomend it

Jennifer Jeans5/5 · 2025-12

Absolutely beautiful resort located near a golf course. I'm not a golfer, but it looks like a beautifully maintained course. As for the resort, the room was excellent! The kitchen is well equipped for a variety of cooking. The beds are very comfortable. Plenty of storage space for our clothes. The staff was amazing, very friendly and helpful with all our needs.

M B1/5 · 2025-11

Appartement nr 045: Oude onhygiënische huishoudtoestellen!!! Goede aankomst en vriendelijke check-in service. Aankoms appartement wilde we direct de wasmachine gebruiken, maar bij het openen kwam er direct een stank uit! Op de appartement gegeten en wilde de vuile vaat in de vaatmachine plaatsen. De binnenkant van de vaatwasser is oud en verroest! De badkamer heeft ook een hele nare geur, zelfs met het raam open! We hebben dit gemeld. Er zou een schoonmaak dienst gekomen zijn voor de problemen op te lossen. We hebben niks opgemerkt. Of nog verdere communicatie over ontvangen. Wij hebben deze verblijf gereserveerd om willen van de wasmachine en vaatwasser. We zijn al dagen op een roadtrip en hiking en wilde even wat luxe en gemak en propere kleren. Bij het check-out was de service en het onhaal al een stuk minder, vanaf we ons kamer nummer vertelde was de sfeer afgelopen! We hebben het nogmaals aangemeld over de problemen. Het antwoord: de poetsdienst is er geweest met mij persoonlijk bij. Nogmaals geen verdere uitleg ontvangen. We zijn niet tevrede, Geldonwaardig, schandalig. Eerste keer dat we dit meemaken. Investeer in nieuwe propere huishoudtoestellen. En een cursus hoe ga ik om met problemen en ontevrede klanten, kan zeker geen kwaad.

Laura Millar5/5 · 2025-09

Just back from a 3 night stay in Vilar Do Golf. Absolutely fabulous resort. We stayed in a renovated 1 bedroom ground floor apartment and it was beautiful. Only issue with it was how clear the noise from the apartment above us was. We could hear them flushing toilet/water running and moving chairs etc. across the floor. But that wasn’t too big of an issue for us, as everything else was perfect. Staff were so friendly and kind. Pool area is huge and beautiful with a really nice pool bar. Already looking to come again so we will definitely be back!!