Vila Gale Marina

Richard Wilson4/5 · 2025-10

Our first impressions of the Vila Galé hotel were that the reception area and lounge were very dated and in need of a refurb. The floor tiles were comprised of alternating orange and black-streaked white marble effect squares, and the furniture was a mix of dated chairs and tables and black sofas. The receptionist was very friendly and gave us an early check in. We never had to wait too long for either of the two lifts. Both had the unusual habit of bumping twice before opening. The upstairs carpets really did need to be ripped out and replaced, as they were very old and well trodden. Our junior suite was really spacious and consisted of two separate bedrooms; one with two single beds and the other with one large double. The configuration of the bathroom was rather odd, with the door opening no more than about 50 degrees before hitting a stopper that prevented it from slamming into the toilet. Two issues in the room that did surprise us were firstly, the lack of any coffee making facilities and secondly, the small complimentary bottle of water that wasn't replenished on subsequent days. We asked at reception for a kettle etc. and one duly arrived in our room a few hours later, along with coffee, tea and a couple of single cup-size milks. As was the case with the water, the coffee and milk were not replenished after the first day. Rather irritatingly, the two TVs in our rooms turned on everytime we returned and inserted our room key into the power switch, meaning that we were constantly turning them off. On the plus side, the large double bed was very comfortable, and the two airconditioning units worked really well. Another big plus was the large balcony that faced the marina and we were able to watch a couple of really nice sunsets. The breakfast area was quite sizeable and open for more than 4 hours, so we didn't have to queue to get in. There was a wide choice of fruits, yoghurts, juices, cheeses, meats, bacon, mushrooms etc. and the egg station was manned by a very capable chef who made very nice omelettes and other egg dishes. While the hotel wasn't actually located on the marina front, it was only a couple of minutes away on foot and we could see some of it from our room, partly obstructed by various buildings between the hotel and the waters edge. Apart from some of the niggles mentioned above, overall we were happy with our stay, and the hotel is well positioned in terms of the restaurants, bars and shops. It was certainly a hit with the golfers who comprised most of the hotel's customers when we visited in October.

James Brosnan3/5 · 2025-07

This is a nice hotel. The place is generally busy. Nice gym and pools one indoor which is great. Staff are helpful but had an issue with room service. Breakfast was just okay. Rooms are average, I did ask for a double bed but didn't get it.

Richard Stewart1/5 · 2026-07

When we arrived we were given a first floor room overlooking the bar area despite booking a Seaview room via booking.com’ I approached reception and asked why we didn’t have a Seaview room? The receptionist took my phone and checked the booking and rolled her eyes and said there go to the 4th floor and walked away, I found her extremely rude and arrogant not only to myself but other guests within the reception area and other reception assistants in the manner she spoke to them. My fourth floor room really didn’t have a Seaview but after my dealings with the reception I accepted, I work within child protection and children’s care services and this trip was a birthday gift for my 15yo foster son so didn’t want to make a fuss again with the same staff member. I approached the reception two days later and asked if it would be possible to have a slightly later checkout time due to us having a late night flight and confirmed I was happy to pay for this facility, I was met by a simple NO we are full, two days later one of the reception staff spoke with me’ the same one who was shouted at and ridiculed by the reception manager days before and she said we could depart at 1pm instead of 12.00midday and thanked her. I visited the pool bar area and had lunch with my son and returned to our room at 12.05 to a locked room unable to open the door with our key? I visited reception and again unfortunately met with the same rude staff member who shook her head and said checkout is midday’ we managed to enter the room and collect our luggage and when checking out asked if we could store our luggage and the reception manager said in there and pointed to staff room area, she then asked how our stay was and I said disappointing due to not being given the correct room to which she replied well I sorted that didn’t I and walked off.

Wendy Coles5/5 · 2026-05

Wonderful hotel and Pedro and his team are amazing. A must stay for holiday makers. Try the Spa. A special mention for Diana and Carla in the spa. Fantastic treatment I was in heaven. Thank you girls.

Lucia Leite3/5 · 2026-07

Overall, we had a pleasant stay, but two aspects left us disappointed. The first was breakfast. We were traveling with a child who cannot consume dairy products, so we asked whether any plant-based milk was available. We were told there wasn't. Nowadays, offering at least one non-dairy milk option seems like a basic expectation for a four-star hotel, especially one that is part of a major international chain. The second issue involved a lost item. The day after checking out, I realized I had accidentally left the top of my bikini hanging on a hook in the bathroom, underneath a towel. I called the hotel and was told nothing had been found, but they would check with housekeeping. I called again the following day, and once again I was told that nothing had been found. I completely understand that hotels cannot be held responsible for items guests accidentally leave behind. However, based on my own experience working in hotels, I know that a proper lost and found procedure is a standard part of good hospitality. I was surprised that such an item could not be located. The bikini itself was not of significant monetary value, but it had sentimental value to me. Since only the top piece was lost, the entire matching set became unusable. For a 4-star hotel belonging to a major international brand, I expected a more reliable lost and found process. Unfortunately, this experience left me with a negative impression.

Leo Piñeiro Costa5/5 · 2026-07

Este hotel es muy bonito el personal es muy bueno me gusta mucho porque su piscina es super grande y justo esta cerca de la marina