Deevana Plaza Phuket

Silvia Iglesias1/5 · 2026-01

The check-in process was extremely uncomfortable. We were offered a room upgrade only if we left a 5-star Google review, which is completely inappropriate. When I asked what the difference was, they said the new room had direct pool access. I clearly explained that I did not want that type of room because they was very humid, noisy, and offer no privacy, as everyone at the pool can see inside. They told us there were no other rooms available because the hotel was full. Then, shockingly, a staff member took my daughter’s and my friend’s phones, scanned the QR code, and posted a 5-star review themselves. My friend does not speak English and thought they were setting up the Wi-Fi. We were forced to accept a room we did not book and to leave a positive review — it felt like extortion and was handled very rudely. That same night, around midnight, someone opened our room door. We were terrified. We immediately got up, but there was no one in the hallway. I went to reception, and the manager checked the cameras and confirmed it was an employee. A simple apology and explanation at the moment would have been the minimum, but that did not happen. The hotel is located in Patong, and from the first moment we disliked the area: trash everywhere, bad smells, unbearable traffic, and overcrowded with people. The area is clearly oriented toward partying, alcohol, and chaos, with many men alone and women offering services openly. Although the hotel facilities are nice, it is completely immersed in this dirty and noisy environment. We even saw a rat on our private terrace. The hotel is very open, with no real separation or privacy. If you are looking for rest, peace, or a paradisiacal beach experience, this is not the place. The breakfast was very varied and probably the best thing about the hotel. I would not return to this hotel nor to Patong.

TODD NASH5/5 · 2026-07

We checked in today and it was a fantastic warm welcome by the receptionists. A very big thank you to Patty and Ploy. To be met with such lovely young ladies was very pleasant. They welcomed us with smiles and professional attitudes. Patty explained everything to us very clearly and helped us with all of our accommodations. I would highly recommend this hotel when visiting Phuket. Easy access to the beach, shopping and restaurants.

Kimi5/5 · 2026-04

Super Hotel mit zentraler Lage, aber auch nicht herabgekommen oder so. Zimmer ordentlich und sauber und top Service. Pool schön groß mit Düsen und Rutsche und genügend Liegen. Rezeption super freundlich und hilfsbereit, für einen Aufenthalt in Patong auf jeden Fall empfehlenswert. Nur das Frühstück könnte besser sein, nicht so viel Auswahl. Aber es ist ein 7/11 direkt gegenüber 👍

K H3/5 · 2026-03

We stayed as a family of five in interconnecting rooms. The adults’ room was spacious and comfortable; however, the kids’ room was quite small with three beds crammed in. It also appeared to only be cleaned or serviced every three days. The hotel’s location is good, with easy access to the beach, restaurants, shopping and nightlife (if that’s what you want). Our rooms on the 6th floor overlooked the hut bars, which were extremely loud into the early hours of the morning (sometimes until 3am). On two occasions we were also woken during the night by people banging on room doors (6th floor) presumably returning from a night out). One of the features that influenced our decision to book this hotel was the advertised pool bar. Unfortunately, the photos are a little misleading — it’s essentially a seated area within the pool rather than a true swim-up bar. You can still order food and drinks poolside from the restaurant, and the food was good. The cocktails, however, were average. It’s also worth noting that you can’t charge poolside purchases to your room unless you’ve already deposited cash to your room account, so make sure you carry cash. We’ve travelled in Thailand quite a bit and this was the first time we’ve encountered this system. Our kids enjoyed the pool and waterslides and were happy to spend most of the day there. The only downside was that the pool closes at 8pm, which felt quite early. Especially when walking back from dinner in the heat, an evening swim would have been perfect. Breakfast was reasonable with plenty of options, especially for families with picky eaters. The staff were nice and willing to help when asked. We did attempt to book a tour through the hotel, but unfortunately the staff member assigned to this role that day didn’t speak enough English for us to complete the booking, so we ended up organising it online ourselves. While the hotel obviously can’t control the behaviour of guests, there were several instances during our stay where the behaviour of other guests impacted the overall experience. We were frequently pushed in front of while waiting for breakfast or the lift, and on one occasion the lift doors were closed on us as we approached by other guests. My daughter was sitting on a lounge by the pool (fully clothed) enjoying the sun when another guest aggressively told her to move because she wasn’t swimming — despite that guest not swimming either. My 8-year-old had also just gone down the waterslide and barely had time to move away before an adult slid down and landed directly on top of her, with no apology or check to see if she was okay. Overall, our stay was pleasant. However, we’ve travelled to Thailand enough times to know what we personally enjoy in accommodation, and unfortunately this hotel didn’t quite hit the mark for us to justify the high price tag. Tip for booking: request a pool-view room, which may help reduce the street noise from the bars. I’m writing this at 2:30am on our checkout night because the noise is still keeping me awake.

Руслан1/5 · 2026-02

Во время планирования отдыха,выбор пал на данный отель только потому,что из всех предложенных он был самым дорогим и поэтому мы подумали что это показатель качества,а оказалось зря! Отель очень старый! Не обращайте внимания на фото в интернете,они не соответствуют. До ужаса грязный. Весь отдых была сплошная охота на тараканов,фото и видео приложу. В день по два штуки (минимум). Кондиционер работает через раз. Вообщем обходите его стороной. Персонал действительно вежливый и отзывчивый,но на отеле не только деньги надо зарабатывать,надо ещё и вкладывать в него!

eL5/5 · 2024-01

Pěkný hotel, dobré umístění, velmi bohaté snídaně, hodně exotického ovoce, což oceňuji