Novotel Phuket Kata Avista Resort and Spa

Chloe Mcinally5/5 · 2026-07

We are a family of 4 with a 2 and 3 year old and it is so important to us that we stay somewhere that is family friendly. Not only did we find this hotel family friendly, but it also has some of the best children’s facilities we have seen in Thailand. The hotel has a full children’s soft play, and a full weekly timetable of activities such as yoga, bracelet making, gaming, etc. The beach is a 2 minute walk away and the hotel even offers a shuttle service as it is located on a hill. The pool was clean and there is also a splash pad area and sand pit for the kids. We were full board, and I loved that the food wasn’t buffet style, we could order our dishes from the menu. I would go back for the beef massaman alone. The room was spacious and had a bath, a bed for the kids and some toys and toiletries set out for them. Staff were lovely and friendly, especially Mae on reception and Tat in the canopy. This hotel is a great luxurious option for families with children who want to feel welcome and catered for. We can’t wait to come back again.

Yada Na Ranong5/5 · 2026-06

It was such a comfortable and delightful stay! We stayed in a family room, and everything was beautifully and perfectly set up. We had both dinner and breakfast at the restaurant. Dinner was absolutely delicious—I ate so much!—and I really enjoyed the happy hour. The breakfast selection was also amazing with plenty of variety. My kids absolutely loved the swimming pool, playroom, and kids' club. All the staff members were polite and provided excellent service. We truly hope to come back again!

Shelley Carman5/5 · 2025-12

We stayed here for six nights in November 2025. We had a pool view room with balcony, It was beautiful. The breakfast was an amazing Buffet with eggs made to order and a crêpe station. Our breakfast wasn’t included, which meant our overall cost was less expensive. This was good because some days we just didn’t feel like an entire buffet for breakfast or maybe we felt like a sleep in. Breakfast worked out to be about $12AUD per adult and kids were free. The staff were extremely helpful. We had two pools and a splash park to choose from on our chill days. The walk down to Kata Beach was very short but steep. Fortunately, the hotel provides a free shuttle up the hill every half hour. My only word of advice would be to ensure that all your doors and windows stay closed when the Aircon is on as the floor becomes very very wet and slippery otherwise.

Ahmed Abdulrazaq3/5 · 2026-06

The resort grounds are nice, but the rooms tell a very different story. The furniture is old, worn, and poorly maintained. The mirror, desk, walls, and other room fixtures showed visible signs of age and lack of upkeep. Cleanliness was also disappointing, with dust, stains, marks on surfaces, and overall poor attention to detail. The mattress was extremely uncomfortable, making it difficult to get a good night's sleep. The gym was another letdown—small, outdated, and not what you would expect from a property marketed as a 5-star resort. mattress is awful What disappointed me most is that the photos on the website do not accurately reflect the current condition of the rooms and facilities. The online images make the property look much newer and better maintained than it actually is. Overall, this resort does not meet 5-star standards, and the reality falls well short of the marketing. ============================== Dear Mr. Bernardi, Thank you for your response. I appreciate your acknowledgment of my comments and am pleased to hear that renovation plans are already being considered as part of the resort’s ongoing improvements. However, I would like to clarify that my concerns were not primarily related to the age or design of the facilities. Planned renovations have little to do with issues such as a spider web directly above the bed, the poor comfort of the mattress, and the overall level of cleanliness. These are fundamental hospitality standards and basic expectations that should be maintained regardless of any future renovation plans. I hope this feedback helps highlight the difference between long-term property improvements and the day-to-day operational standards that guests expect during their stay.

Slava Ggt15/5 · 2026-06

Отдыхали в Новотеле несколько дней. Отель удачно расположен — до пляжа Ката около 5 минут пешком, а если не хочется обратно идти в горку, есть бесплатный шаттл. Рядом много кафе, массажных салонов и магазинов. Номер был просторный и с большим балконом с 🔥 видом на пальмы и бассейн. Особенно понравилось, что в ванной есть полноценная ванна — в дождливую погоду очень кстати. Всё необходимое в номере было, включая утюг и гладильную доску. Территория компактная, но хорошо продумана. Основной бассейн большой, есть бар у воды, а второй бассейн чуть выше стал нашим любимым местом ближе к вечеру. Для детей оборудована отдельная водная игровая зона. Завтраки разнообразные, каждый день находили что-то новое. Почти все все дни обедали и ужинали в ресторане отеля — кухня приятно удивила, цены как и везде на Кате. Особенно порадовали тайские блюда и десерты. Отдельное спасибо персоналу. Несмотря на полную загрузку отеля, сотрудники были внимательны, помнили наши предпочтения в еде, быстро реагировали на любые просьбы и всегда оставались доброжелательными.

Natalia Michel5/5 · 2026-05

Wir hatten einen wunderschönen Aufenthalt im Novotel in Thailand und sind rundum begeistert! Das gesamte Hotel war genauso, wie wir es uns vorgestellt haben , sauber, modern und mit einer sehr angenehmen Atmosphäre. Besonders hervorheben möchten wir den hervorragenden Service und das unglaublich aufmerksame Personal. Man hat sich jederzeit willkommen und bestens aufgehoben gefühlt. Ein großes Dankeschön an Yok, Den und Bam , ihr wart immer freundlich, hilfsbereit und habt unseren Urlaub noch schöner gemacht! Das Essen, der Service und die gesamte Organisation waren einfach top. Wir würden jederzeit wiederkommen und können dieses Hotel von Herzen weiterempfehlen. Vielen Dank für die tolle Zeit!