Centara Karon Resort Phuket

ольга Дмитренко1/5 · 2026-03

I came to Phuket to celebrate my birthday and chose Centara Karon Resort Phuket because I had previously stayed at other Centara properties and always had a good experience. That’s why I was confident my stay here would be enjoyable. Unfortunately, the reality was extremely disappointing. When I entered my room, I was shocked. The room was very dirty, old, and had a terrible smell. This is absolutely unacceptable for a hotel at this price level. I immediately went to the reception, and they offered me another room. However, the second room was almost the same — dirty and poorly maintained. Instead of relaxing and enjoying Phuket, I had to spend my time waiting again for housekeeping to clean the room. What shocked me even more was that the reception manager suggested I could move to an upgraded room for an additional charge. Seriously? When the issue is that the standard rooms are not clean or properly maintained? Tomorrow is my birthday, and instead of feeling happy and excited, my mood has been completely ruined by this experience. I truly believed Centara was a reliable hotel brand, but my stay at Centara Karon Resort Phuket has been a huge disappointment. This hotel does not justify its price, cleanliness standards, or service quality. Unfortunately, I cannot recommend this hotel to anyone.

Андрей Кубишин5/5 · 2026-06

Это лучший отель на Пхукете для семей с детьми, однозначно. Мы в отеле в 2026 г. отдыхаем во второй раз (всего 4 раза были на Пхукете). Почему? Посмотрите какой крутой бассейн с водными горками, пещерой и прочим тут сделали! И все это как будто в джунглях - пальмы, скалы между горок - сделано очень качественно, удобно и красиво. Кокосики, кстати, чтобы не падали на голову аккуратно срезают. Администрация следит за такими вещами. Каждый листик в бассейне убирают, садовники работают целый день на территории отеля, чтобы всю эту красоту как с картинки из фильма поддерживать. В жару мы с детьми проводили время в бесплатном детском клубе на территории отеля. Там есть всё - конструкторы, рисование, горка с бассейном с шариками и прочие удовольствия. Есть перерывы на мультики, перекусы, проводят разные активности по расписанию. За доплату можно с 3D ручкой сделать вместе с няней какую нибудь фигурку на память или раскрасить футболку, на примеры вывешены при входе. Кто-то договаривается и оставляет детей (обязательно оставляются контакты родителей, чтобы могли вас найти, если что). А так - родители могут и там с детьми играть или просто чилить в холоде. Или можно пойти сами играть в настольный теннис, аэрохоккей и прочее. Спасибо прекрасным девушкам, нянечкам детского клуба на территории отеля! На фото Kim и Pairry устроили сегодня спонтанную фотосессию для моего ребёнка. Ещё мы успели познакомиться с Nutty, она вчера научила сына играть в монополию)) Веселые, забавные и добрые хозяйки детского уголка. Спасибо вам! ^^

Fi W5/5 · 2026-06

Special compliment to the staff at breakfast entrance, Zackie and Tuksa, who were really helpful. I really appreciated the help offered to us when we asked for something from the kitchen (I particularly requested lemon slices to be added my hot water). Their service was great and professional that we feel important to mention to the hotel management.

June Biswas5/5 · 2026-06

This newly renovated resort is probably my favorite in Phuket. The rooms are beautifully done up, the staff is warm and friendly and the location is just right. A special thanks to Air at the villas front desk, B.boy who helped us with our luggage, and the lovely ladies in the villa lounge for always being so caring and nice. We stayed in a pool villa which was the ultimate combo of luxury with privacy. The spa was insane, we had the most relaxing massages there. The complimentary lounge offers a great ala carte breakfast, evening cocktails with snacks and all day beverages. Definitely recommended staying here for a memorable trip.

MJ Oh5/5 · 2026-05

Centara Karon was a wonderful place to stay. The renovated room was clean and comfortable, and the whole atmosphere felt like a peaceful retreat in nature. It was also a great place to stay with our 4-year-old child. Since we visited during the rainy season, there were days when it rained all day and we couldn’t enjoy the swimming pool. However, the Kids Club had a wide variety of activities, so we never felt bored and always had something fun to do. In particular, Nicky and a female staff from the Kids Club took great care of my child and made our stay even more enjoyable. Activities like pizza making and T-shirt making kept our child entertained and happy throughout the stay. One small issue was that some of our requests, such as bedding arrangements and late check-out, were not properly reflected at the front desk in advance. But the front desk staff made genuine efforts to resolve the situation and handled it well. All of the staff, including the concierge and restaurant team, were kind and welcoming. We had a very enjoyable vacation and would love to visit again in the future.

MAVIS E4/5 · 2026-05

Rooms : My friend and I would rate 3 stars because the moment we have check in , the phone have no line and we were bathing ,the water were stuck twice ( fyi we did not see our hair on it ). 2. You must be comfortable with your friend of partner because if you want privacy they do have curtain to pull instead partition . 3 .Their AC is cold and nice Service : It is 100% worth 5 stars because when we check in , the lady called Hope attend us very well and speak fluent English . Understand our needs . 2. Thanks for bell boy first and Nuu and others who proactive took our luggage without us request . 3. After we provide feedback the room maintenance their staff respond us very very quick with courtesy. 4. The staff very well manner ,they’re the reason I would comeback and give one more chance despite the room condition . 5. Their receptionist need to have at least AC or fan ,it is quite humid . Location : Very convenient because walk 2 mins there is 7-E and few massage place . EV charger station have it .