Nysa Hotel Bangkok

Wan Chen Hsu1/5 · 2026-07

更： 致 Nysa 管理團隊： 我已收到你們的回覆。令我極度震驚和憤怒的是，作為一家五星級酒店，你們不僅對嚴重的衛生失職避重就輕，甚至連最基本的事實都能捏造，這封回覆堪稱公關災難。 關於你們所謂的「早上9點禮貌性提醒早餐」，簡直是荒謬至極！事實是：我加購的早餐僅有一餐，且我已經正常消費使用過了！ 在客人已經吃過早餐的情況下，你們的團隊竟然還以「確保客人享用預付費服務」為藉口，在早上9點打電話打擾客人休息？這不僅是嚴重的內部溝通失誤，更是對客人的極度不尊重與騷擾！ 你們反覆強調「內部記錄」，卻連客人是否吃過早餐這種基礎事實都能搞錯，甚至還強詞奪理地將其美化為「保障服務價值」。這種自說自話、毫無邏輯的態度，徹底暴露了貴酒店管理層的無能。 既然貴酒店拒絕正視問題，連承認錯誤的勇氣都沒有，我們之間已無溝通的必要。我已將你們這封充滿謊言與傲慢的回覆作為證據妥善保存。我將把此次入住的真實經歷及貴酒店的荒謬回覆，全面發佈至各大社交媒體與旅遊預訂平台，讓公眾來評斷這是否是一家五星級酒店應有的水準。負評：Nysa Bangkok Sukhumvit 11 by Kingston Hotels｜偽五星飯店、衛生嚴重缺失、刻意扭曲事實規避責任 ------------------------------------------------------------------------------------------------------- 我支付高額房費，期望能享受到真正五星級飯店應有的服務水準，然而本次入住體驗卻令人完全無法接受。除了客房衛生出現嚴重且不可原諒的疏失之外，飯店更一錯再錯，聯合訂房平台Klook編造片面說詞、前後說法矛盾，不願承認自身營運缺失，反而一心推卸責任。以下為完整、真實的事實經過： 2026年7月6日我辦理入住649號房，一進門就明顯察覺房間並未完成退房後的完整深度清潔。浴室垃圾桶滿是前一位房客的垃圾，完全沒有清空；房間各處也處處可見潦草、未清理乾淨的痕跡。任何五星級住宿都有一項無可妥協的基本規範：前一位房客退房後，必須完整清掃、全面消毒，並清除所有殘留垃圾，才能接待下一位旅客。連肉眼可見的垃圾都未清理，足以證明飯店客房清潔流程、清掃後檢查機制、員工訓練體系全線出現重大漏洞。若是明顯的廢棄物都能被疏忽，我完全無法相信床單、毛巾與衛浴設備有經過完整消毒。整趟入住期間我滿心不安、感受極差，付出昂貴的高價，換來的卻是髒亂的客房，直接毀掉我的旅遊心情。 本次我預訂兩晚住宿，僅加購一日早餐，飯店人員卻在早上9點致電房間打擾休息，事後還宣稱這通電話是禮貌性提醒用餐。這套說詞空洞且毫無說服力：飯店內部訂房系統清楚記載我的早餐權益，明明知道我只有一天的早餐券。最矛盾的是，退房當天有飯店主管親自坦承，前檯從未授權人員打提醒電話，早上騷擾來電純粹是內部溝通失誤。飯店對Klook一套說詞，現場主管又講出完全相反的實情，這點足以證明飯店刻意編造薄弱藉口，掩蓋無故打擾旅客的過失，全程毫無真誠悔意與正式道歉。 當我告知員工房間未清潔、留有前客垃圾時，他們僅隨口簡單致歉，僅安排房務人員再次打掃。**全程沒有任何一位員工主動提出更換房間做為補償方案。**但飯店卻向Klook提交不實回覆，謊稱當下立刻提供換房選項，是我自願留在房間等候二次清潔。這種刻意竄改事實的行為，明顯是為了美化自身敷衍消極的處理態度，掩蓋飯店拿不出有效補救方案的問題。 我已向Klook完整、如實敘述全部經過，但飯店正式回覆卻刻意扭曲各項關鍵細節，針對三大核心問題迴避自身責任：面對未清空垃圾、衛生不合格的客房，不願檢討內部清潔體系的缺失，只強調事後補打掃；針對清晨騷擾電話，持續散播「禮貌提醒」的虛假說法，該說法卻被自家主管親自推翻；面對衛生投訴的處理過程，捏造「提供換房」的謊言，掩蓋當時輕忽、毫無補償作為的處理方式。 身為付費消費者，我保有合理包容心，願意體諒偶發的微小疏失。但我完全無法認同，飯店犯下重大錯誤後，不願誠摯道歉、不願修正內部失靈的作業流程，反而聯合訂房平台扭曲真相、將責任推給旅客。這間飯店打著五星級招牌，卻連最基礎的清潔標準都無法維持；出事之後只靠說謊避責，完全無視旅客的安全、舒適感受與合理訴求。我強烈勸告所有旅客不要選擇這間飯店，也提醒所有打算預訂的人務必謹慎三思。

MP FreqFly5/5 · 2026-10

I stayed three times in the last years in Nysa Hotel. And for myself the location and breakfast is amazing. The hotel is an quite area but direct in the heart of Bangkok city. The breakfast is much better as in some 5 star brand name hotels. i would come back everytime

RRomal Khanujaa5/5 · 2026-09

Had a wonderful experience at NYSA, especially because of the excellent service from Sai. She was extremely polite, friendly, attentive, and professional throughout our visit. She made us feel very comfortable and was always ready to help with a genuine smile. The food was great, but Sai’s hospitality really made the experience special. People like her are a real asset to the hotel, and I hope the management recognizes her hard work and gives her the opportunities she deserves to grow in her career. Thank you, Sai, for making our visit so pleasant. Wishing you lots of success ahead! 🙏🏻✨ Highly recommended!

Vijetha MP5/5 · 2026-09

We had an absolutely wonderful stay at Nysa Bangkok Sukhumvit 11 by Kingston Hotels and would happily come back again! The location is excellent, and the hotel itself has a beautiful, peaceful atmosphere despite being in such a lively part of Bangkok. We particularly loved the beautiful pool area and the overall cleanliness of the property. We had opted for a Pool View Room, and the view was lovely. The hotel's eco-friendly approach is also a great touch and something we really appreciated. But what truly stood out was the staff. They are among the most energetic, lively, welcoming, and genuinely friendly hotel staff we've come across in Bangkok. A special shout-out to Saiy Benz at the reception ❤️. We arrived at around 8 AM after an early flight, and she was incredibly warm and welcoming. She was kind enough to arrange an early check-in for us without us even having to request it! That level of thoughtfulness and hospitality is becoming increasingly rare, and it made a fantastic first impression. And the breakfast deserves a special mention! 😍 It was outstanding. There was an excellent live egg counter, fresh breads and croissants, different local Thai dishes every day, Chinese options, and even an Indian food counter every day—which was such a pleasant surprise. The smoothie and fresh juice counter was fantastic, and even the variety of sauces and accompaniments was impressive. We can genuinely see the effort put into making breakfast enjoyable. The hotel also has a good all-day food menu, which was very convenient during our stay. There were only two minor things we noticed: our room was located right in front of an emergency exit door, and it was used quite frequently during our stay. The door was somewhat loud at times. Also, the eco-friendly approach to the room's lighting/flash system was occasionally a little inconvenient. These were very minor issues compared with everything we enjoyed. Overall, Nysa Bangkok Sukhumvit 11 is a fantastic hotel—great location, beautiful surroundings, excellent food, comfortable rooms, a lovely pool, and most importantly, genuinely wonderful people. Thank you to the entire team for giving my husband and me such an amazing and memorable stay. ❤️ We would absolutely look forward to coming back again! Highly recommended! ⭐⭐⭐⭐⭐

سعد المنصور1/5 · 2026-08

عطوني اوقات الفطور خطاء وانا دافع قيمة الافطار ازعاج بين الغرف ولا فيه راحه اصحى كذا مرره وانا بنفسي اروح اقولهم اسكتوا .. معلومه انا اللي وصلت شنطتي إلى الغرفه .. اغلب الفنادق يساعدونك فيها ويوصلونها لك بالترحيب !! ماا انصح في الاقامة في هذا الفندق وشكراً لكم 👎🏼👎🏼👎🏼 I was given the wrong breakfast hours, even though I paid for breakfast. There is a lot of noise between the rooms, and I couldn’t get any proper rest. I woke up several times and had to personally go and ask people to be quiet. Also, I had to carry my own luggage to my room. In most hotels, staff help you with your luggage and deliver it to your room as part of the welcoming service. I do not recommend staying at this hotel. Thank you.

Anja Bradeško5/5 · 2026-08

Our stay at Nysa was nothing less than perfect. From the first step through the doors we felt welcomed, the staff was very friendly, polite and helpful. Special thanks goes especially to Saiy Beam at the reception who managed our check in seamlessly and even upgraded us to a better room. Very grateful for that, since the view and the room was amazing! The room was spotless, the bed was so comfortable we had the best sleep in a long time. Really, no complaints whatsoever, even the water temperature in the pool was perfect. If you’re not sure about the breakfast option-definitely go for it, it’s worth it, the food was delicious and you have so many options to choose from. All in all I would definitely return and i can highly recommend Nysa hotel for a relaxing stay in Bangkok.