Bluebay Grand Esmeralda

Neha Dass5/5 · 2026-07

Overall Experience – 10/10! 🌴✨ Our overall experience at BlueBay Resort was absolutely wonderful from start to finish. The hospitality was outstanding, every staff member we interacted with was friendly, welcoming, and genuinely helpful, making us feel right at home throughout our stay. The check-in process was smooth and warm, with refreshments on arrival, assistance with luggage, and a comfortable ride to our room. The restaurant service was exceptional, with attentive staff who always made dining feel personal and comfortable. The food was consistently fresh, delicious, and offered a wide variety every day, especially for vegetarians. The coffee and drinks at the White & Black Bar were also incredible. Entertainment was another highlight , there was always something happening, from cultural dance performances and live music to DJ nights, magic shows, and poolside music, ensuring every evening felt lively and enjoyable. The resort was very clean and well maintained, with staff constantly taking care of pathways, beach areas, and overall hygiene. Even during seaweed season, the team worked hard to keep everything clean and well managed. Room service and maintenance were generally good, and whenever support was needed, staff responded with care and professionalism. One small area for improvement was water bottle delivery, which at times was delayed and could be more frequent, especially in hot weather. Check-out was equally thoughtful. Even after our official checkout time, we were allowed to stay on the property, use the facilities, and enjoy lunch before our late airport transfer, which was a very kind and appreciated gesture. Overall, it was a memorable and relaxing stay with exceptional service, warm hospitality, and great attention to guest comfort. We would happily return again and highly recommend the resort!

Christina Nicholson4/5 · 2026-07

We had an amazing trip here. The rooms were clean, and cleaned daily as well. The staff are kind and welcoming, although a lot of them couldn’t answer some basic questions about the resort because I don’t think they quite understood English— which is fine. The only thing I didn’t love was that the lobby had no water! It was so hot there and most lobbies have water for their guests. Also, beware of some workers trying to sell you memberships. The sellers were quite rude and intimidating— felt like we were trapped and couldn’t leave. Location was in a great spot and not far from airport. Beautiful beaches too.

Fátima Román Durán3/5 · 2026-06

El hotel está bien, aunque nos pareció más modesto que otros de la misma categoría que hemos conocido. Quizá le vendría bien una reforma para modernizar las habitaciones, que ya muestran el paso del tiempo. El baño está bien, la ducha es muy cómoda. En cuanto a la restauración, el buffet ofrece una comida correcta y variada, pero los restaurantes temáticos no estuvieron a la altura de las expectativas. Nos resultaron bastante básicos y, sinceramente, en algunos casos nos pareció que el buffet ofrecía una mejor experiencia. Las zonas comunes están bien cuidadas y, sin duda, lo mejor del hotel es la piscina. También disfrutamos mucho del grupo de animación, que hacía las actividades muy amenas y contribuía a crear un buen ambiente. El hotel dispone de carritos para facilitar los desplazamientos por el recinto, algo que se agradece, aunque en algunos momentos la frecuencia era algo escasa. Aun así, desplazarse caminando tampoco suponía un problema. Con la playa no tuvimos suerte. No se podía acceder porque estaba completamente cubierta de sargazo, que además desprendía un olor bastante desagradable que llegaba incluso hasta nuestra habitación, en el edificio Palanque. Una pena, porque la playa tenía muy buena pinta y nos habría gustado poder disfrutarla. Para terminar, me gustaría destacar la amabilidad de todo el personal, que en todo momento fue atento, cercano y dispuesto a ayudar, haciendo que la estancia resultara mucho más agradable.

Jack Gostling4/5 · 2026-06

Good value for the price, but hit-or-miss Overall, this was a pretty good stay considering what we paid, but it definitely has its pros and cons. The highlights were easily the pools and the drinks, which were great. What really made the stay comfortable was the amazing staff—everyone was incredibly friendly, attentive, and helpful throughout our trip. On the downside, the accommodations and dining need work. The rooms are slightly dated, and the bathroom was looking a bit rough. The food was definitely the weakest point—there wasn't much selection, and the quality wasn't good (it really wouldn't be ideal for kids either). Also, keep in mind that if you travel in June, the beach is essentially unusable due to the heavy sargassum seaweed buildup. If you get a good deal and go in with the right expectations, it's an amazing budget-friendly option.

Luz Leirós4/5 · 2026-08

Volvería sin dudarlo, siempre que arreglen las griferías de las habitaciones y las puertas de las terrazas, que no hay quien las abra (o cierre, si consigues abrirla). El lugar es espectacular, rodeados por la selva y con animales (koatís, mapaches, lagartos, pájaros... incluso vimos un pequeño venado un día) corriendo libremente sin ningún peligro para nadie, salvo que se te ocurra darles comida (lo cual está prohibido). Las piscinas increíblemente limpias todo el día y el personal de animación de 10; siempre pendientes de todos, pero sin agobiarte. La playa sólo la disfrutamos completa 4 días por el problema del sargazo, aunque las hamacas debajo de las palmeras sí que las aprovechamos todos los días.

George Cooke5/5 · 2026-06

So this is my full review of the blue bay grand Esmeralda. Upon entrance we were created with such friendliness and kind faces and the check in was made very easy aswell. Then we were whisked away on golf carts to our room as this resort is quite big!! Upon entering the room it was very lovely and very well deep cleaned as me and my girlfriend couldn't believe it as you always expect some sort of dirt somehwere. The bed are really comfortable and definitely ensure you get a full rested sleep as I was upset to be leaving them behind when I returned home🤣! The bars and drinks around the resort was lovely and I would definitely recommend their blended margaritas! The food is buffet food with lots of choices from pasta stations to Taco stations and just plain simple hot dogs or burgers with fries as well for someone who would prefer that. They also have restraunts there as well which you can book as me and my girlfriend highly recommend the steak house! Also a special thank you to Renani as he made our experience in the restraunt amazing and he always has a smile on his face and to be honest I've never seen a man be in so many places at once he keeps very busy but takes time to say hello and greet you. So the pool is massive and has plenty of room and at this time of year you can get a sunbed at anytime you want but what stood out was the entertainment team as sometimes they are not the best at resorts but this team was incredible and made it a very fun experience with us all and always got lots of people involved as well and you can win a bottle of tequila if you win the activity so there is always that motivation but a real big special thank you goes to my man Hugo as he made our whole stay was amazing and was great fun to be around with! Not only did I enjoy his activities and company so much but I have walked away with a friend for life! And that's not to say a special thank you to Pedro and the rest of the team as well! But all the service at the resort is incredibly friendly from the staff in the restraunts to the maintenance team to housekeeping everyone always has a smile on their faces! We did have the issue where the shower flooded the room!! The first night but you know what Francisco sorted the situation so quickly and even gave us a better view room as well and gave us access the vip concierge which was a massive plus so overall our stay was great and we would happily comeback as we are actually thinking about it!!!