Playa Grande Resort and Grand Spa

natasha Cardenas3/5 · 2026-07

Excelente servicio, pero es triste ver que en tu propio país eres un extraño, todo absolutamente todo está en dólares y en inglés, ni siquiera se toman la molestia de ponerlo en pesos mexicanos, tienes que estar preguntando cuál es el tipo de cambio del día para poder saber cuánto es el precio en moneda nacional. La habitación increíble con vista al mar pero no tienen pantalla, mucho menos conexión a streaming, televisión obsoleta lo que contrasta al ver la excelente habitación. Nos tocó la experiencia que llegó una persona a tocar a la habitación para pedirnos pasar a fumigar, era una recamarera, le pedimos que regresara en 10 minutos pues ya íbamos a salir, regreso pero no toco la puerta, solo se metió, tenía mucha prisa por terminar, PÉSIMO, NOS PARECIO UNA GROSERIA A NUESTRO ESPACIO E INTIMIDAD. La playa imposible meterse, en la noche es muy rico dormir escuchando el fuerte oleaje. Es cierto, si te cobran un impuesto al turismo que no lo conocía, pero para evitar problemas decidimos pagar el hospedaje en su totalidad y no dejar cuenta abierta.

Rodrigo Blake1/5 · 2026-06

Please be extremely careful with this hotel. If you look Mexican, if you are Mexican, or if your skin tone is different from that of a white person, this hotel is definitely not for you. Never in my life have I felt such discrimination as I did at this hotel, not even in the United States, Europe, or Japan. The staff treated me as if I were an alien invading planet Earth. I naively did not know that in this type of hotel, around 98% of the guests are Anglo-Saxon. It was a very unpleasant experience: constant looks from head to toe from the staff, including security guards, housekeepers, bartenders, gym staff, management, and others. On many occasions, I was asked for my room number and last name, sometimes in completely unnecessary and ridiculous situations, as if they doubted that I had the money to stay there. I had a very unfortunate experience with the bartender at the main bar. He did not welcome me when I sat down, not even a simple greeting. He served me a very strange drink, extremely strange. I have been drinking alcohol occasionally for about 20 years, and I can honestly say that there was something wrong with that drink. I suddenly developed a terrible headache and started shaking. Never in my life had I felt that way. I felt embarrassed because I never do this, but I confronted him about the drink he had served me. He simply told me that this was how he prepared the drinks, and that was the end of it. I got up and immediately went to look for a manager. The manager laughed in my face, literally laughed, and said that this was how drinks were served at their hotel. Then, almost like a scene from a comedy, he asked for my room number while wearing a mocking smile on his face. At that moment, I understood everything. All of these employees seemed to be connected by the same attitude and behavior I mentioned at the beginning. I went back to my room and could not sleep because I feared some kind of retaliation from them. I felt unsafe in a hotel that I had paid for and where I was supposed to be enjoying a pleasant vacation. I have traveled all over the world, and this was one of the worst experiences I have ever had. If I can say something positive, it is that the food was delicious, the facilities were immaculate, and the hotel was very beautiful aesthetically. However, on a human level, it was one of the worst experiences I have ever lived through. What a shame that this situation exists in Mexico and that no one talks about it. Truly disappointing.

Jim Jager5/5 · 2026-06

I absolutely don’t have the words how beautiful and amazing this place is my wife and I been here two years in a row for her birthday. The bartenders at the sports bar Liliana and Carlos are top notch. The pool waiters are also over the top Jaime and Hector were literally the best. This place is awesome and we will be coming for years to come. Thank you to all the amazing staff for the best vacation and excellent hospitality and service. Everything here is over the top and 100% worth every penny.

J Ping1/5 · 2026-07

UPDATED! WORSE! This was one of the most frustrating hotel stays we’ve had. From the first night, the air conditioning in our master bedroom would not cool properly. We submitted multiple maintenance requests over several days, yet nothing was ever actually fixed. It felt like maintenance simply walked into the room, walked back out, and declared everything was fine while the room continued to stay around 73° and never reached the thermostat setting. When we asked to speak with a manager one evening, we were told there was no supervisor or manager on duty at night. After multiple nights of dealing with the issue, the only solution offered was to move us to another room—which would have required us to pack everything we owned and wake our child late at night. That isn’t a reasonable solution after the hotel has had multiple opportunities to fix the problem. To make matters worse, our bill included additional travel-related charges that we did not authorize or incur. We had to dispute those charges before they were finally removed. Guests should not have to carefully audit their bill for incorrect charges. Equipment can fail, but what matters is how a hotel responds. In this case, there was no urgency, no accountability, no effective management available to resolve the situation, and no real follow-through despite repeated requests. We left extremely disappointed and would not stay here again or recommend this hotel to others.

Kelsey Downing1/5 · 2026-06

This might be obvious to some, but if you stay here - save your time and skip the timeshare meeting. We were enticed by coupons for 40% off at the Spa & Food and Beverage. Both coupons were a scam. The service team for the timeshare group had great customer service and communication leading up to our meeting, but that service did not last after declining the timeshare. Don’t be fooled by the promotions and save 3 hours of your vacation!

Warren Anderson4/5 · 2026-06

This was our third stay at The Playa Grande Resort. We visited the Playa Grande Resort for almost two weeks beginning the last week of May 2026. We truly enjoyed the views of the water where the Pacific Ocean meets the Sea of Cortez. The views of the water, the rock formations and the mountains were breathtaking! Everyday, it reminded us of God, our Creator! We had some amazing service while eating at the Brigatin, Calima, The Villas, and Lobby Bar restaurants on the resort. The servers who stood out for us were Jonathan and Daniel at the Lobby Bar, Cirilo at the Villas, Florencio at the Brigatin, and Isela, Areli, and Johnnie at the Calima. These servers went above and beyond with an unparalleled level of service! Thank you! And we cannot forget the outstanding service and cleaning we received in our resort unit from Ricardo! Wow! Ricardo cleaned the room everyday as if we were the only room he had to clean. He left everything restocked and the entire unit was spotless...inside and outside! Thank you, Ricardo! And what can we say about the amazing and wonderful front desk, concierge, and bell hop personnel? Simply put, they were exceptionally responsive! From the moment we walked into the beautiful and clean lobby, we were impressed! Thank you, to all of the lobby, concierge and bell hop employees! The grounds of the resort were immaculate! It seemed that every grounds employee did his or her work with pride and precision! Well done! RECOMMENDATIONS FOR IMPROVEMENT: We could not provide an honest review without noting areas that can be improved to enhance the resort's overall appeal. We recommend the following: Consider updating furniture, appliances, and TVs in the units. We understand that the Playa Grande management may have already started this improvement project, and just had not gotten around to the unit we were in. Still, we enjoyed our unit, so this recommendation is simply to make The Playa Grande Resort a stellar resort in every way! Just a final note: We gave the "Rooms" 3-stars; if there had been a 3-75 star, we would have chosen that one. The "Bottomline" is that if you're looking for a resort where one can relax, yet have a wonderful time, the Playa Grande Resort is the place to be! Thanks again to all the wonderful staff at The Playa Grande for another wonderful and memorable vacation. We can hardly wait to return!!