Iberostar Selection Paraiso Maya Suites

Vanessa Ortega2/5 · 2026-09

Stayed 6 days, 5 nights in a Junior suite and it was very much outdated. No refills on handsoap in room. Towels were stained with old blood. No pool staff for drinks or food. Buffet and restaurant hours are so limited you literally have to be at the resort to enjoy them. Buffet food was okay, for it being family friendly they don’t cater much to kids if your child has any sensory issues with food. If you do an excursion forget about it, there is just room service which isn’t much to choose from. Fries were cold when we ordered room service with a cheeseburger. Tattoo shop was closed the whole weekend. I would never stay at this resort again. If you aren’t a “member” then you totally get overlooked.

J S5/5 · 2026-08

I had the pleasure of staying here for 6 nights and I’ll start off by saying I wish I had stayed longer! This resort gives you nothing short of a 5 star experience! We had arranged to be picked up from the airport which was a huge plus! The staff is very very friendly and very attentive to their guest. The rooms were very clean, the pool was awesome with their cave swim up bar. We caught the foam party at the pool and it was out of a movie! Everyday there are activities for the guests. They also give free scuba diving lessons. The drinks were amazing as well. We took a boat to Isla Mujeres for a day and that was another unforgettable experience! The dining experience was also top notch. From breakfast to dinner time.I recommend this resort to everyone!

Marc-Andre Fuoco1/5 · 2026-08

Extrêmement déçu! Pour un Iberostar et le prix que nous avons payé pour la famille au complet très déçu. Premièrement nous avons attendus un délai de 1h40. Une fois rentrer au bistro Le service etait lent. Nous avions l’impression de déranger. Il fallait courir après le service pour obtenir un verre de vin. Nous avons commandé 5 steaks. Les steaks servis étaient tous de portions différentes. J’ai commander une soupe qu’ils avaient oublier. Ils ne l’ont remis en meme temps que mon plat principal. Et comble du comble mon plus vieux à trouver un cheveu dans l’assiette. Ce qui nous a tous totalement coupé l’appétit. Un autre steak n’était quasiment que du gras inmangeable. Je suis fâché et extrêmement déçu. Tout allait bien jusqu’à ce moment. Pour une place coter 5 étoiles j’aurais espérer une meilleure que dire une simple qualité de viande pour leur steaks. Si vous venez au Iberostar éviter le bistrot l’étoile à tout prix. Nous nous sommes plaint à l’hôtesse avant de partir car je ne comprends pas du tout cette expérience désastreuse que nous avons vécus! Bref nous ne retournerons plus jamais au Bistro l’étoile au Iberostar Paraiso maya suites! Totalement désastreux de À a Z… dommage

Kofi Tsinkorang5/5 · 2026-07

My Family and I recently visited Iberostar Maya Suites. It was a great experience. From the water area (pool/wave pool/waterslides/spray park), to the restaurants, to the rooms everything was nice and comfortable. The food was great, with many selections that all age groups would enjoy. Best Restaurant's in my families opinions were the Japanese and Seafood restaurant's. The service provided by the workers was great. Everyone was a great host. But the Concierge workers were amazing. Always were willing to help or point us in the right direction. One lady in particular stood out to our family, and her name was Iliana. She met and helped us starting on our second day there. She was very professional and very knowledgeable on the inner workings of the resort. She helped us find our way around the resort the the first few days, and continued to make sure we had no issues throughout the rest of our vacation. People like her definitely make a vacation experience like this much easier and comfortable. This is a resort my family and I would highly recommend to anyone looking for an amazing all-inclusive experience.

Colin Wehrle5/5 · 2026-06

This resort is absolutely amazing! The entire property was exceptionally clean, and the level of customer service truly exceeded our expectations. Every staff member we encountered was friendly, welcoming, and eager to help, and the bartenders were especially personable and attentive. One thing that really stood out was how well maintained the resort was. No matter where we walked, we never saw trash or areas that looked neglected. The grounds were beautiful, and it was clear that great care is taken to keep everything in excellent condition. The restaurants offered a wide variety of options, and the food was consistently good. There was something for everyone, making it easy to find meals that our whole family enjoyed. The resort itself is quite large, so it takes a couple of days to learn your way around, but that's because there is so much to do. For families with children, this place is outstanding. Every evening there was entertainment, whether it was a performance in the theater or an event on the beach. Some of our favorites included an incredible fire show and a night of theme songs and family-friendly entertainment. Overall, we had a fantastic experience and would return in a heartbeat. If you're looking for a beautiful, well-maintained resort with excellent service and plenty of activities for both adults and kids, this is the place to be. Highly recommended! ⭐⭐⭐⭐⭐

John G5/5 · 2026-06

TL:DR - Had a great time at the Maya resort. Service was superb, food was decent but a bit lacking in the sit-down experiences in regards to food quality. Pools were refreshing and beach/pool bar service was great. Wish the entertainment were more Mexico/culture themed vs circus or Addams family, etc. Price gouging onsite was excessive. The rest of the story -- This was our second time ever going to Mexico and the first time to this area/region. On our first trip, we stayed on a much smaller resort, so this was quite a switch, because the Iberostar Paraiso Maya + adjoining resorts is HUGE. Although there were trams, we opted to walk most places and we averaged 18k-20k steps/day. The service was absolutely tremendous. Everyone seemed to go out of their way to make our stay enjoyable... just the little things... nearly every worker would say hi/hola as we passed in the hallways... from the landscapers and housekeepers to the concierge staff. The meals were on point. I will say that, overall, we preferred the buffets options vs the sit-down options. We did 4 sit-down meals during our stay -- L'Etoile (French - first come, first served), La Marina (Seafood - first come, first served), Olivetti (Italian - reservations required), La Geisha (hibachi Japanese - reservations required). Of those, I would say La Geisha was our favorite. The other options were good, but overall fell a bit short. The steaks were often undercooked related to request -- Ie: we would order as medium-well, but steak would be cooked as Medium or Medium rare. The rooms (Maya Junior Suite) were great and stayed very cool during the day with 2 ceiling fans and A/C. The pools were great and bar service was on point. The beach was overtaken by sargassum during our stay, but staff worked hard to try to clean it up, but it was just coming in such great quantities to stay ahead of. Nonetheless, the beach was fun to sit at and relax. Only 2 criticisms to address -- 1) I would make was that the entertainment was sometimes lacking for cultural appeal. There was entertainment every night in the main theater, but of the 5 nights we were there, only one was more of a cultural experience. The others were a Circus-theme, Addams Groove Experience. Those ones were, at best, ok. But we did thoroughly enjoy the Mexico-themed performance. 2) The price-gouging in the onsite shops is extreme. A few examples : $45+ usd for a bottle of regular-sized, Banana Boat sunscreen spray. $50+ usd for a cheapo, waterproof phone pouch, $30+ usd for pepto-bismol