SLS Playa Mujeres All Inclusive

Nirbhayam Project5/5 · 2026-09

We had a lovely time at SLS. The resort is beautiful and service was wonderful everywhere we went. Elena and Leslie at the Ciel Spa were incredibly kind and skilled masseuses who made sure we had a relaxing time during our service. They asked for feedback and applied more pressure when I requested. Excellent customer service and great addition to our vacation. Highly recommend requesting them for your service! The Ciel front desk receptionist was a bit standoffish, which was noticeable from her attitude when we came in to check in for our service. This was an anomaly, as everyone else was very kind and approachable. In terms of dining special call out for Alexander who offered wonderful service at Twiggy for lunch. We had many dietary requirements and he was able to meet our group’s needs with ease, patience; and knowledge of the restaurant’s offerings. We also loved the Hibachi show with our server Leo at Lotus and Chef. They were able to accommodate vegan diets with ease and made sure I had plenty of veggies with my meal— possibly the best food during our stay. We will definitely be back! Looking forward to seeing more vegan options added to the menus across the resort for the next time we are here.

Joanna Carolina Guerra4/5 · 2026-07

Overall, great experience at the hotel. The amenities were good, the views were beautiful, and the service was exceptional. Specifically, Mario, our room butler, was superb. He found ways to make our stay here comfortable and enjoyable. He was very attentive and always available to us for whatever we needed (and always with a smile!). The only reason I gave 4 stars instead of 5 is because of the food quality. I found many items over cooked and not up to par in terms of quality. Apart from that, excellent experience!

Gemini Clarke5/5 · 2026-02

Our stay at SLS Playa Mujeres was absolutely incredible from start to finish. This resort is pure luxury with the perfect mix of fun, relaxation, and elevated style. The design is stunning modern, chic, and beautifully maintained. Every space feels intentional and photo-worthy. Our room was spacious, spotless, and so comfortable, with thoughtful details that made it feel truly high-end. The food exceeded our expectations. Every restaurant delivered fresh ingredients, amazing presentation, and flavours that actually impressed us (which is rare at all-inclusives!). The cocktails were equally top-tier. The pools and beach area were pristine with plenty of loungers and great service. The vibe is upbeat but not overwhelming, you can relax in peace or join the fun depending on your mood. What really made the experience exceptional was the service. The staff went above and beyond every single day. Warm, attentive, and genuinely kind, you can tell they care about creating a memorable stay. If you’re looking for a stylish, elevated all-inclusive experience near Cancun, this is it. We’re already planning our return!

Maura Gorman5/5 · 2026-02

We had a great stay at SLS Playa Mujeres. The big draw for us was the combination of the family-oriented activities combined with the ability for adult time and space. We were also attracted to the elevated food experience. It definitely delivered. Highlights were: 1. We did the elite package because we wanted to be able to make dinner reservations ahead of our stay. Our butlers Fabiola and Issac were incredibly helpful and made everything smooth and enjoyable on our stay. High points for them! 2. Cleo was our favorite restaurant, followed by Twiggy. Food was excellent every time and great wait staff. 3. The Kids Camp was fantastic. They had a weekly calendar of activities and a good variety. Our son asked to go every day! The staff were great there too. Things that I would suggest for management to consider: 1. The drinks menu is very cocktail oriented. As a mostly wine drinker, I would have liked to see more selection that did not require an additional purchase. 2. Better privacy screen between the sleeping area and the bathroom area. 3. We tended to have early reservations as we were traveling with a young child. A few times our food came out cold and we suspected that it had been pre-prepared. We know in a facility serving a lot of people there has to be some degree of that, but a steak at a steakhouse should be served at the correct temperature. We look forward to retuning here!

Jennifer Gonzalez4/5 · 2026-10

Miguel Koyoc and Uriel Cruz from the Bungalow restaurant were fantastic! Very attentive to all of our needs and really made the experience great! Eduardo, our server at Lotus was so wonderful! Extremely attentive, went above and beyond to make our dining experience amazing! Alberto Brito and Fernando at Twiggy were wonderful! We went twice for lunch and had a really great experience both times. Alberto made great conversation and remembered us from the first visit, which was lovely! Horacio from Filia was great! Attentive to our needs and made sure we had a lovely experience!

Tiffany Burris5/5 · 2026-10

We had dinner at Cleo Mediterranean Restaurant at SLS Playa Mujeres tonight, and it was such a beautiful experience! The decor was incredibly well thought out and designed beautifully, creating such a warm and elegant atmosphere. Our waiters, Javier and Gonzalo, were absolutely outstanding. The service was exceptional from beginning to end. They made sure our meals kept coming, were attentive to every detail, and knew the menu so well. They explained each dish perfectly and made the entire dinner experience feel very special. The food was very good, but you absolutely have to order the beef shawarma — it was absolutely delicious! The braised lamb was also incredible, so tender and full of flavor. Both dishes were definite standouts for us. Thank you, Javier and Gonzalo, for the amazing service. We truly enjoyed our evening at Cleo and would definitely recommend it to anyone staying at SLS Playa Mujeres! We will update with more as our trip continues🤗