Palazzo Navona Hotel

Павел Варламов1/5 · 2026-10

I would really like this review to reach the hotel manager or owner, because what happened to us was extremely unpleasant and, in my opinion, completely unprofessional. We came to the hotel as ordinary tourists visiting Rome and asked at reception about having lunch at the rooftop restaurant. From the beginning, the experience was strange. We were not invited inside and were left waiting outside in the heat while the receptionist supposedly checked whether a table was available. We were then told very clearly that the restaurant was completely full, that there were absolutely no tables available that day, and that we should come back another time. A few minutes later, we checked the restaurant's booking app ourselves. There was plenty of availability. We made a reservation without any problem and went upstairs. What we found was shocking: the restaurant was practically empty. There was only one other couple, who left shortly afterwards, and around 20 tables were vacant. So the information we were given at reception was simply not true. I want to make it clear that this review concerns the hotel reception, not the restaurant. We were completely satisfied with the restaurant itself. The young woman who served us was extremely pleasant and polite, the food was excellent, the wine was very good, and the view was stunning. The restaurant deserves nothing but praise. I therefore do not want to leave a negative review on the restaurant's page for something that was clearly not its fault. I have travelled extensively for almost 30 years, including throughout Europe, and this is the first time I have encountered this kind of treatment at a hotel. I do not know why we were treated this way, and I do not want to make accusations without knowing the facts. But being left outside in the heat and then told that a restaurant was “fully booked,” only to discover minutes later that it was almost completely empty, naturally leaves a very unpleasant impression and raises questions about why we were refused. We were simply tourists visiting Rome who wanted to have lunch and enjoy the view. I sincerely hope the hotel manager or owner sees this review and looks into what happened. Reception is the face of a hotel, and visitors deserve honest, respectful and professional treatment. P.S. I have now seen the hotel's response claiming that there was apparently a problem with the booking system and that the staff did not know how many guests were in the restaurant. Unfortunately, this explanation is extremely difficult to believe. The rooftop restaurant had around 20 available tables and was effectively empty. Even if the electronic booking system was malfunctioning, it is hard to believe that the hotel staff had no way to call the restaurant, ask how many guests were actually there, or simply go upstairs and check. A technical problem with a booking system might explain incorrect reservation data. It does not explain why nobody could verify that the restaurant directly above them was almost completely empty.

Christopher Villegas Fohrweisser1/5 · 2026-07

I would not recommend this hotel, especially for families with young children. My wife was 12 weeks pregnant, and we were traveling with our 2-year-old son. The air conditioning in our room was not working, making the room unbearably hot. Despite repeatedly asking for help, the hotel failed to provide a timely solution and kept us waiting in the lobby until around 10:00 PM with our exhausted toddler. In the end, no suitable room was available, so my wife and son had to sleep in my mother-in-law’s room while I was left without my family. This was completely unacceptable. I requested a full refund because the hotel failed to provide the room I had paid for. They refused, offering only a one-night refund and a discount for the second night, but the terms were never clear, and I still have not received any refund. The next day they moved us to another room, but the air conditioning there was also defective. This clearly was not an isolated issue. The staff were polite, but the handling of this situation was unacceptable. A hotel of this standard should never leave a pregnant guest and a young child in these conditions. I will not stay here again and cannot recommend this hotel to families.

Chris Caliguire1/5 · 2026-06

Warning… If it’s warm, stay away from this hotel…absolutely terrible experience…air conditioning system does not adequately work leaving the rooms warm and muggy….always different excuse of why the system was not working correctly…1. Hot and sun hitting side of hotel, 2/ Air filters needed to be cleaned, 3/ power outage they moved us 3 times in 24 hours, all with the same result….Rooms were nice but was like sleeping outside in a tent. Great location, terrible hotel! The employees were very kind, but they have no chance on a warm day in Rome.

P. (Dpl)3/5 · 2026-03

Nous avons séjourné à l’hôtel Palazzo Navona à Rome et notre expérience a été globalement positive, avec toutefois un point important à améliorer. Nous avons particulièrement apprécié la localisation de l’hôtel, idéale pour découvrir Rome à pied, ainsi que la propreté irréprochable des lieux. Le petit déjeuner était également très satisfaisant, varié et de bonne qualité. Le rooftop est un vrai plus, offrant une très belle vue et un cadre agréable pour se détendre. Cependant, nous occupions la chambre 303 et avons rencontré un réel problème d’insonorisation au niveau des fenêtres. Le bruit extérieur était très présent, au point de donner l’impression d’être directement dans la rue. Cela a fortement impacté la qualité de notre sommeil durant le séjour. Nous avons signalé ce problème à la réception au moment de notre départ, mais notre remarque ne semblait pas être prise au sérieux. De plus, aucun geste commercial n’a été proposé, ce que nous avons trouvé regrettable. Même une attention minime aurait été appréciée, ne serait-ce que par principe et pour témoigner d’un certain professionnalisme. En résumé, un hôtel bien situé et agréable, mais une expérience ternie par un manque d’isolation phonique et une gestion décevante de notre retour.

Anthony Sadler5/5 · 2026-03

This hotel is amazing. The suites are stunning. The view of the Pantheon is 100%. Hotel is totally amazing, as are the staff. We were met at our taxi in less than a second and in our amazing palatial suite 301 in seconds staff superb, breakfast the best egg and bacon I’ve had in 50 years! This place is much much better than advertised. In contrast last year Baglioni in Florence was awful in comparison

Gregory Gregorio5/5 · 2025-12

We stayed here 6 months ago. We FELL IN LOVE. We stayed here again this Christmas. This hotel is PERFECT. Great beds. Sleep fabulous. Hot shower. BEST BREAKFAST BUFFET. Huge, generous, 100+ delicious items, all you can eat, Fantastic Breakfast. ****Professional Staff****always ready to help you with anything and everything. Front Desk ♥️ Ilenia, Claudia, and Francesco. Angela and Filipina Aina work so fast keeping the breakfast area constantly stocked and pristine looking 100% awesome. Gorgeous rooftop 360° city views. Perfect center of Rome Location. And every inch of this hotel is SUPER CLEAN like brand new. We will stay here every time we come to Rome. ♥️