Riu Palace Punta Cana All Inclusive

Claudia Perez2/5 · 2026-08

Not sure how this place has any good reviews.. it was honestly a very poor experience. We had a junior suite, (room pics look nothing like actual rooms) upon entering the mold and humidity smell was overpowering, the curtains had mold stains, curtains falling off rail, old furniture splattered with paint, lamps covered in rust. The bed consisted of 2 twins put together. The food was mediocre, we tried to dine at Krystal and the a/c wasn’t working, we then went to steakhouse and were told they were “full” when there were plenty of tables, I complained and was eventually accommodated- it was ok. The buffet was decent. Service overall was hit or miss. The adult pool with swim up bar was filthy and warm, hair and dead bugs, never saw them clean it. Bar service was non existent, drinks watered down. The beach/ocean was covered in sargassum which I understand is not the hotel’s fault however they never attempted to clean it or improve it. Lastly, we all left with tummy issues. The lobby is nice, but you’re getting catfished. Never again -Riu do better

yailin abon5/5 · 2026-07

Mi experiencia en el Hotel Riu Palace Punta Cana fue simplemente maravillosa. Desde que llegas, la arquitectura y la decoración del hotel son espectaculares. El lobby es un verdadero sueño, elegante y acogedor, y los jardines que conducen hasta la playa son preciosos y están impecablemente cuidados. Quiero destacar especialmente a todo el personal. En cada área encontramos personas muy educadas, amables y siempre dispuestas a ayudar con una sonrisa. Ese excelente servicio hizo que nuestra estancia fuera aún más agradable. Las habitaciones son cómodas, amplias y estuvieron siempre muy limpias. Además, este viaje fue muy especial porque pude reunirme allí con mi familia que vino desde Cuba y con otros familiares que viajaron desde diferentes países, por lo que el hotel siempre tendrá un significado muy especial para nosotros. El buffet-restaurante La Isabela fue excelente. La variedad, la calidad de la comida y la atención del personal fueron de primera. Si tuviera que mencionar un único aspecto a mejorar, sería el internet. La señal Wi-Fi es bastante limitada y funcionaba mucho mejor en el lobby y en la habitación que en el resto de las instalaciones. Por todo lo demás, recomiendo este hotel al 200%. Sin duda volvería y lo elegiría nuevamente para unas vacaciones en familia. ¡Gracias a todo el equipo del Riu Palace Punta Cana por una experiencia inolvidable!

Frances Seidel2/5 · 2026-06

Six of my family members and I stayed at this hotel, and we were disappointed with the rooms. Almost none of the outlets worked, one room’s safe was broken and couldn’t even be closed, the door handles were flimsy, and the ceiling fans in two of our three rooms didn’t work. The toilets barely flushed, and as soon as you entered my room, you were hit with a strong smell of salty air mixed with sewage. My mother has severe sleep apnea and needs to use a CPAP machine at night. Imagine not even having an outlet close enough to the bed for a medical necessity. At least the air conditioning worked well. The food was mediocre. The buffet—or “cafeteria,” as we liked to call it—seemed to be the safest option. The fresh fruit and fruit juices were consistently good choices. The pools were popular, and the water was so warm. You could also get food at Pepe’s, including hot dogs, burgers, and chicken. Most of it was good, although the bread was often hard and stale. The staff were friendly and attentive. The alcoholic drinks were extremely strong—you were easily getting the equivalent of a triple in the small 6-ounce cups they served. Between the sun and the alcohol, the drinks can definitely catch up with you if you’re not careful. During my stay, I ended up helping two severely intoxicated guests. The staff seemed to turn a blind eye to it. Also, don’t expect medical assistance to appear quickly, despite claims that a medic is available 24/7. Staff members told us that medical help was “very far away.” It felt as though guests were largely responsible for managing emergencies on their own. Fortunately, I’m a medical professional. Overall, it felt like an ideal destination for college students looking to party during spring break. The pools can get quite rowdy. The beach vendors were relentless—when you say “no thank you,” it should mean “no thank you.” The seaweed was also a downside, although the staff genuinely seemed to work hard to keep it under control

Alexandra Correa2/5 · 2026-05

Mi experiencia en este hotel estuvo muy lejos de lo que uno espera de un lugar catalogado como 5 estrellas. Sí, las instalaciones pueden verse bien a simple vista, pero el nivel de humedad es bastante alto. Las habitaciones, especialmente los baños, tienen un olor constante a humedad que termina afectando completamente la experiencia y la sensación de limpieza y confort que debería ofrecer un hotel de esta categoría. Otro punto preocupante fue la falta de control frente al consumo de marihuana dentro de las instalaciones. El olor era recurrente en diferentes espacios del hotel, incluso siendo un lugar donde hay familias y niños. Sin embargo, lo más decepcionante fue el servicio. En múltiples ocasiones el trato del personal fue poco amable, indiferente y hasta grosero desde el primer contacto. Hubo situaciones donde ni siquiera respondían un saludo básico o atendían con disposición. Además, la sensación de desigualdad en el trato fue evidente. Percibimos una diferencia importante en la manera en que atendían a los latinoamericanos frente a los huéspedes estadounidenses, quienes parecían recibir una atención mucho más cálida y amable. Como colombianos, realmente no nos sentimos bien recibidos. Una experiencia muy regular para un hotel que promete mucho más de lo que realmente ofrece.

Stella Ivy3/5 · 2026-08

We returned from this hotel just few days ago after a 7-day stay with our family of seven, and we have very mixed feelings about the experience. The hotel itself is large and spacious, with an elegant lobby and reception area. Our first impression was very positive—we were welcomed with smiles and a glass of wine, which made us feel excited about our holiday. Unfortunately, once we entered our rooms, the experience changed. We had three rooms, and all of them were in need of a complete renovation. The furniture was very old, the bathroom taps were heavily covered with limescale and worn out, and the towels had a musty smell. There was also an unpleasant odour throughout each room, which made them feel far below the standard expected from a 5-star hotel. The swimming pools were clean, and the water was pleasantly warm. However, the entertainment around the pool was far too loud. The music played throughout the day made it difficult to relax. Our children were also disappointed that the water slides were located in another part of the resort, requiring a several-minute walk to reach them. The hotel is located directly on a beautiful beach. Unfortunately, during our entire 7-day stay, the red flag was flying every day, so we were unable to enjoy swimming in the ocean. The food was tasty and varied, with plenty of options for everyone. There was also a good selection of fresh fruit every day. The cocktails, however, were very disappointing. Most tasted artificial, as if they were made with syrups rather than real fruit juices. Without a doubt, the greatest asset of this hotel is its staff. Every member of the team we met was friendly, welcoming, helpful, and highly professional. Their kindness truly made a difference to our stay. The spa also needs refurbishment. We had three massages, and although the therapists were excellent and very professional, the massage room itself was not comfortable. The walls were dirty, and there was an unpleasant smell, which took away from what should have been a relaxing experience. Overall, we did manage to relax and spent a wonderful week together as a family. We made lovely memories, but considering the condition of the rooms and spa, this is not a hotel we would choose to return to.

Allison Cutter4/5 · 2026-07

Pro: The hotel is beautiful and wonderfully equipped with a stocked fridge and bar. We had a terrific view of the pool. You can access venues at the neighboring RIU properties. 90% of the staff is friendly. There are lots are options on the grounds. Access to the water park is included and we had a great time. It wasn't crowded and is an easy walk from the resort. Cons: 10% of the staff isn't friendly. One server took up the silverware and mats from us while we were sitting. The restaurant closes at 10 and it was 9:45. We put out the card twice for breakfast to be sent to the room. No one picked up the card either day. The Wi-Fi is spotty It's hard to get dinner at the restaurants if you are not there by 6:00. Late dinners will have to eat at the buffet.