Viva Wyndham Dominicus Palace

Dana4/5 · 2026-01

Hotel má nádhernou zahradu, pláž, moře lemované desítky palem, tyto zároveň poskytují dodatek stínu nad lehátky, kterých bylo dodatek. Ubytování bylo v pořádku, pokoj obrovský (superior plus). Má nějaké mouchy (hlučnější klimatizaci, škvíru pod dveřmi) - ale nic zásadního. Co se týká obsluhy, někteří byli naprosto úžasní, přátelští, jiní neutrální, ale s nikým nebyl problém. Úklid občas vázl, ale nic hrozného. Asi nejslabší bylo jídlo, vždycky se dalo vybrat. Nicméně některé nedochucené, to, co mělo být teplé, bylo vlažné nebo studené. Nápoje, míchané drinky moc sladké. Bufetove restaurace v pořádku, snack bar v části Beach byl o hodně lepší než v části Palace. Což je divné. Fajn byla a la card restauraci Viva Mexiko. Skvělé byly palačinky a smoothie. Doporučuji si stáhnout aplikaci, kde je možné vidět, kde se co děje, rezervovat restauraci, mapka hotelu. Fajn je i zapůjčení paddleboardu, kajaku, windsurfingu - grátis. Zábava taky fajn, někdy až moc hluku. Víc to žilo v Beach než Palace. Takže když jsme měli chuť, tak jsme si tam zašli, v Palace je větší klid, což nám vyhovovalo. Kdo neočekává luxus, tak by mohl být spokojený.

Luis Machado1/5 · 2026-05

Update as they responded rudely: BELIEVE ME NOBODY has a “preference” to get SICK. And STOP buying reviews lol. I WILL NEVER COME BACK. MAJOR FOOD SAFETY ISSU: I believe there is a severe food safety issue here. People got amaebas sickness from their water and food. I got severely ILL on day 2 of the vacation. Cold meals that need refrigeration were out in the room temp. Hot meals were sometimes not throughly cooked. There was a shawarma style pork being cooked on day 2 and the worker was cutting it for guests, when I spoke in spanish she said- its not cooked yet. This alarmed me because I saw older people getting the shawarma being served and thought of the delicate nature of pork. Eggs/ommellettes were kept almost raw during breakfast time as well. We only got better when we stopped deinking water and food from the hotel and bought it outside. Room issue: day 1 room was leaking water in the bathroom. They said it was “condensation” meanwhile it was a lot of water for it to be condensation not a few drops we even took video. Drilling: for the rest of our stay we kept hearing intense drilling above us. LGBTQ: staff kept stopping us and asking us if we were a couple. Honestly, it’s okay in normal settings. But when the waiter stops what they are doing and asks if we were a couple it was really weird. We got asked this at the coffee shop, at the entrance, at the buffet, with guest services, etc. so if you are a part of the lgbtq community it doesn’t seem normalized in this hotel so beware if your are asked this multiple times. Sales pitch: they harass you to do a timeshare meeting that you do not want and get mad when you say no. Wifi: NO WIFI in the rooms only whatsoever. You are able to use it outside the rooms but not in? Coffee house: some of the desserts in the coffee house are from the day before. Pharmacy: due to the illness we ended up buying two medicines that costed $100 USD?!!!! Worker service: EVERY WORKER was in a really awful mood like they were being forced to work there. O/10 DO NOT COME HERE

John Biner1/5 · 2025-12

Nightmare experience. Avoid at all costs. Our stay at Viva Dominicus Palace by Wyndham has been an absolute nightmare, and we’re only on day three. When we arrived, our room was unbearably hot. Well over 30°C. The air conditioning clearly wasn’t working. I called immediately. Someone came, checked it, and explicitly told us it was “fine,” yet only hot air was blowing from the vents. To make matters worse, our room is on the ground floor. The insect trap at the bottom of the door was cracked, and on our very first night, a huge cockroach crawled into our room. I had to catch it and dispose of it myself. On day two, maintenance came again for the AC. Same response. “It’s fine.” Still blowing hot air. That night, I woke up around midnight to a gigantic cockroach crawling on my foot. That moment alone says everything about the cleanliness and conditions here. Today, I spoke directly with the manager. They are once again “fixing” the AC, but she refused to move us to another room, despite the resort clearly having availability. No real explanation. Just no. We are traveling with a two-year-old and a five-year-old. The nights have been extremely hot, and my children are visibly uncomfortable and suffering. No one seems to care. No urgency. No empathy. No solution. I am deeply disappointed and honestly angry. This is not what anyone expects when booking a resort vacation, especially with young children. Completely avoid this place. Do yourself and your family a favor and go somewhere else.

sharmeen zee1/5 · 2025-12

Where do I start. 99% of the staff at the resort DO NOT speak English, even basic English. Our room number 5123 had no WIFI. TV was not working. We came so late and were very hungry. Upon asking, we were told by we can go to the 24 hour pizzeria. No one even offered to bring it to our room. There were only three soft drink bottles in the fridge. We were told that there was no refill available for those bottles. Also for water, there was a 500 ml water bottle provided to us. IF we needed more water, we had to leave our room multiple times to fill it up at the water filter stations. Next day we requested that WIFI in our room be fixed. The lady at reception said in broken English that there was no WIFI in the rooms. We would have to come to the lobby for WIFI access. After speaking to someone at the resort we found out that was not TRUE. At that point my son pointed out that the roof in our bathroom was leaking. the reception sent someone to fix the roof. As per the person it was now fixed. We went to the beach and came back in the evening, only to find the roof was leaking again. At this point, we asked for the room to be changed as we could not live in a room with leaking roof. Reception said they will give us another room at 10 am the next day. Next day when we went to the reception at 1030 am and receptionist said he cannot do anything until 4pm as there were no rooms available. We got really angry at that time. It was frustrating because staff did not speak English and we could clearly see that they were making fun of us in Spanish. At that point, my husband said that he will camp in the lobby if we are not moved into another room right away. That was when the receptionist told us that another room will be made available in 20 minutes. We were then moved to another room 5321. Here we had WIFI, even though it was patchy. We did notice in this room that there were blankets. Which we did not get in the first room, where we only got a white sheet. FOOD: this resort has a lot of food options available but only caters to Hispanic and European guests. Everything has ham in it. I feel that in this day and age, resorts should try and cater to diverse populations. At least have some continental food available. Most of the food available did not have labels on it. You did not know what you were eating. If you asked the chefs or the serving staff, they had not clue what we were asking. We used Google translate multiple times to find out what we were eating. There were next to none chicken options available. We also noted that things leftover for dinner were served for breakfast AND LUNCH next day at the pizzeria. Fruits were STALE. bananas were extremely ripe and skin was almost black. We also noted flies all over the food at the buffets. We also noted that none of the swimming pools and beaches had lifeguards. There were life guard chairs but we NEVER noted anyone sitting on it. TO SUM IT UP, only come to this resort if you speak SPANISH and enjoy otherwise you will have lots of trouble even with basin communication.

Shraddha Parekh1/5 · 2025-12

We are currently in Dominican beach. We bought bungalow room with Ocean view request. They said requesting Ocean view is not valid and gave us garden view. The room has millions of ants all over the bed and walls. We have 5month old and 4 year old who were not able to sleep due to ant bites and even baby formula bottle was covered in ants. When we complaint about that next day they delayed us and we literally visited front desk 10 times to sort this matter. At the end they gave us two options either to pay more and upgrade or they will fumigate the room or we can settle with small room even after paying more. We decided to give fumigation a chance. They told us not to go to room during the process and we were strangled outside with no ETA. When checked after 4 hours fumigation was still not done and we have to go and request again. Finally they finished it at 6pm and when we returned to room ant situation was still unsolved. We returned to front desk and they asked again asked to come back next day. So we had to bring them to the room to show them how bad the situation is. They offered a room change. We took the different room as there was no other option. They did not even have courtesy to offer something else or complimentary items since we were going to small room or down grading after paying more . There is no compensation of trouble we faced. I will strongly recommend not to choose this resort We are staying until Dec 17 2025 with no other option. Not sure what more we have to face without any compensation.

Marek Michalowicz1/5 · 2025-12

They have a 1-day pass for marketing reasons and we were invited to book as a family. We bought apartment nearby, so we thought it is a good idea for the future family and friends visiting the city to see what is inside. We came back with exact date to come. However when we provided info where are we from, the concierge supervisor said we are not welcomed:-( Well fine, just inform this at invite it is only for certain nations. Just posting this, so that you change your subjective policy.