Hotel Sofitel SO Mauritius

Anusha Aubeeluck1/5 · 2026-04

Unfortunately, our experience has been well below the standards expected from a five-star establishment, both in terms of hospitality and room conditions. Firstly, we have observed a clear lack of hospitality from certain staff members, including a consistent absence of basic greetings, warmth, and courtesy that are typically expected in a luxury hotel environment. In addition, yesterday my husband requested buggy service assistance and was bluntly refused by a staff member, Kimmy. She also laughed at him during the interaction, which we found highly unprofessional and disrespectful. This morning, I contacted reception regarding two simple matters: 1. To cancel a spa appointment, and 2. To follow up on a complimentary cake that was promised but never delivered, despite us bringing our own cake. Regrettably, these interactions again reflected a lack of attentiveness and professionalism. Furthermore, we are also disappointed with the condition of the room, which did not meet expected cleanliness and hygiene standards. This has added significantly to our dissatisfaction during the stay. Overall, the combination of poor hospitality, inconsistent service, and room cleanliness concerns has seriously impacted our experience and does not reflect the reputation of your property.

Kunal1/5 · 2026-05

- welcome message sent in our room did not have any note. Only the GM card was left there. Picture shared with concierge (Raj) - Staff ill-treated in front of guest during dinner service by frustrated manager. - internet not working during day 1 in room - A/C super noisy and had to be switched off - toilet hose leaking (no one checked the room before assigning despite hotel being less than 50% occupied) - branches being cut near the pool and leaves falling in the pool. Loud noise from branch cutting machine, truck stuck in sand at 11am??? These do not seem to be anybody's concern. Could not use the pool and no body informed us. Only a maintenance guy standing on the pool edge with his "shoes" - branches left on site remained there even at night. almost tripped while going for a walk by the pool at night. -Last day at the resort, I was trying to get a nap. Again loud gardening machine cutting branches and staffs talking loudly literally they don't care. - the wooden roof near the omelette section at Le Flamboyant restaurant has a termite issue with the wood dust almost ready to drop on omelette. - minibar had only water bottles. What if a guest wants to snack on something at night albeit that we would have paid for it. Doesn't reflect 5-star service at all !!! - on my departure day, I had to call reception 4 times for an iron which I never got in my room. - zero hospitality from staffs. no one comes to your table to have a chat about your stay and all. Too much pride I guess from management staffs. line staffs are loud when they walk and do not care about guest privacy. - zero animation (dead ambiance in the hotel). Not even music. only cats are companion of nuisance. Really regreted my stay. It's my second time at the resort but this time it was horrible. I will never come back and certainly not recommend the resort to anyone.

Hajrah Fateemah5/5 · 2026-06

We had an awesome stay at the hotel. The surroundings are beautiful, peaceful, and immersed in nature, making it the perfect place to relax and unwind. A special thanks to Mr. Raj, who was exceptionally helpful, kind, and always willing to assist whenever needed. We would also like to express our appreciation to Eric and Khasish for their outstanding service, professionalism, and friendliness throughout our stay. The hotel offers a wonderful atmosphere, excellent facilities, and a truly welcoming environment. The entire staff contributed to making our experience memorable and enjoyable, making us feel right at home. We highly recommend this hotel and look forward to returning in the future

Maëva Monloup1/5 · 2026-06

Very disappointing experience for a hotel claiming to be five-star, especially for families. We booked mainly for the kids’ club, but it was consistently not staffed during advertised hours (08:30–22:30). Every day, we had to go through reception and wait up to an hour for someone to show up. On our first day, our child was taken into the gym and allowed to use equipment, despite this being prohibited for minors — a clear safety concern. We also saw other children in the gym during our stay. Despite raising this with management and being assured it would be fixed, nothing changed. We were even told that we should have hired a babysitter instead, which defeats the purpose of having a kids’ club. More broadly, beyond the disappointment with the kids’ club, the overall level of service throughout the hotel was below expectations for a five-star property. At check-out, we were also asked to pay for a dinner that had been offered by the duty manager on our first night due to the issues encountered. When we explained this, it was denied, despite us not having signed any bill. The situation escalated to the point where staff threatened to call the police. Overall, a very disappointing experience and not what you would expect from a hotel of this standard. I would not recommend this hotel at all.

Gael Dejesus5/5 · 2026-08

Nous avons eu la chance d’avoir notre vol avancé vers Maurice, une nuit de plus et du coup notre choix de passer cette nuit au So Sofitel. Un complexe incroyablement beau, très bien arboré, un personnel extraordinaire avec une mention pour Tia qui nous accueillit avec une profonde gentillesse, merci à elle aussi pour l’attention le lendemain matin pour l’anniversaire de mon épouse. J’ai pensé à cet hôtel plusieurs fois durant notre séjour où nous y serions bien restés quelques nuits de plus, pourquoi pas si un jour nous avons la chance de revenir sur ce petit bout de paradis. De l’accueil au départ ce fut parfait !

David David5/5 · 2026-06

Nous avons passé un très beau séjour au So Sofitel Bel Ombre. Le cadre est splendide, l’hôtel est vaste, calme, parfaitement entretenu, et l’accueil est chaleureux dès l’arrivée. Le personnel est d’une grande gentillesse, toujours souriant, attentionné et disponible, que ce soit à la réception, au bar, à la plage ou autour de la piscine. On se sent réellement bien accompagné tout au long du séjour.Mention spéciale au service des voiturettes, qui est tout simplement exceptionnel. Chaque conducteur est adorable, souriant, serviable et toujours prêt à aider. Leur bonne humeur contribue vraiment à l’ambiance agréable de l’hôtel. Le bar est également un vrai point fort : ambiance, qualité des cocktails, service impeccable… un vrai plaisir à chaque passage.Concernant la restauration, le buffet du petit‑déjeuner est excellent : varié, généreux, avec des produits frais et un service très agréable. En revanche, le buffet du soir n’est pas tout à fait au niveau du tarif proposé. Le choix et la qualité pourraient être améliorés pour correspondre pleinement au standing de l’établissement. Cela reste correct, mais en dessous du reste de l’expérience, qui elle, est irréprochable. Dans l’ensemble, un très bel hôtel, un personnel remarquable, un cadre magnifique et une piscine agréable. Nous gardons un excellent souvenir de notre séjour à Bel Ombre.