Le Jadis Beach Resort & Wellness

JBS Tutorials1/5 · 2026-06

While Le Jadis markets itself as a 5-star luxury resort, the actual experience on the ground falls short of that standard. The facilities here are fairly minimal for a resort of this supposed caliber. If you enjoy relaxing by the beach with a drink, be prepared to get it yourself, there is absolutely no food or beverage service provided to the beach area. Getting assistance from the staff is an uphill battle; the majority of the team seems content to sit around the reception area all day rather than actively hosting or attending to guests throughout the property. The most frustrating part of our stay, however, has been the hotel's completely unprofessional handling of our accounts. During our stay, we opted out of several pre-paid additions. We discussed this directly with management, who formally agreed to a partial refund. Upon check-out, the front desk confirmed the refund was being processed, and the hotel even sent us a follow-up email explicitly stating we would receive our money back. It has now been almost two months. We have received absolutely nothing. Despite sending multiple emails and making numerous follow-up calls, the hotel is now completely ignoring us. It is incredibly disheartening to see a luxury resort ghosting its guests over an agreed upon financial refund. This is absolutely not the level of service or integrity I would expect from a 5-star establishment. I highly recommend looking elsewhere if you expect reliability, attentiveness, and basic professional courtesy.

Christian Storb4/5 · 2026-08

Toller Aufenthalt mit herausragendem Service! Ein rundum gelungenes Erlebnis im Le Jadis Beach Resort & Spa. Das gesamte Personal war überaus freundlich und aufmerksam. Ein besonderes Dankeschön geht an Ibrahim, der unseren Aufenthalt durch seinen hervorragenden Service unvergesslich gemacht hat. Wer noch mehr exklusive Details oder Tipps zu diesem Resort sucht: Meine Frau, die Luxusreisenspezialistin Bettina Storb, kann euch dazu sicher mehr erzählen! Wir kommen sehr gerne wieder!

Nella Roseeawon3/5 · 2026-07

Our stay at Le Jadis was a mix of wonderful moments and disappointing experiences. The hotel’s location and breathtaking views were absolutely stunning and were the main reason we chose to book Le Jadis. Waking up to such beautiful scenery was truly unforgettable. Unfortunately, the customer service fell far below what we expected from a 5-star hotel. We couldn’t help but feel that, as Mauritian guests, we were not treated with the same level of attention and hospitality as other guests. Every guest should receive the same standard of service regardless of their nationality. The dinner was another major disappointment. The quality and overall experience did not justify the price we paid for a 5-star establishment. To make matters worse, we had to wait more than 30 minutes just for dessert to be served, which was unacceptable. On a positive note, breakfast was exceptional. We would like to sincerely thank the restaurant manager, Mr. Sona, and the waiter, Mr. Julian, for their outstanding professionalism, warm hospitality, and excellent work ethic. They genuinely cared for the guests and made sure everyone was well looked after. Their service was the highlight of our stay and reflected the standard we had expected throughout the hotel. Overall, while the breathtaking views and excellent breakfast service made our stay memorable, the poor customer service and disappointing dinner experience prevented Le Jadis from living up to its 5-star reputation. We hope the management takes this feedback seriously and ensures that all guests are treated equally and that the dining experience better reflects the hotel’s rating.

Travel & Fitness with POOJA5/5 · 2026-05

My stay at Le Jadis Mauritius honestly felt like the kind of luxury escape where you completely slow down and disconnect. From waking up to ocean views to spending evenings by the private heated pool, everything about the stay felt peaceful and intimate. What I loved the most was how calm and exclusive the resort feels compared to bigger crowded properties. The sunsets at Turtle Bay were unreal, the rooms were super spacious, and the hospitality made the experience even more special. Definitely one of those stays I’d love to go back to for a proper relaxing getaway in Mauritius.

Rayhan Hosany5/5 · 2026-05

It is my 4th time at Le Jadis and I HAD to delete my old review to post a new one. Every time we've cone to Le Jadis, it has nothing but improved. The food was excellent, the staff was amazing especially the waiters at sylea always accommodating our requests for food order and Oulina at the reception was very friendly. The pool in the room was always heated to the perfect temperature to swim and the room it self was amazing with lots of space. The spa hydrotherapy and sauna was amazing. Very relaxing, clean and quite luxury hotel. It is definitely worth your while and price. The hotel is amazing although it has some little tiny mishaps, namely: 1. In the parts of the resort, the wifi is atrocious and can be slow in room. 2. Location is a bit secluded and beach is not swimmer friendly with murky water and rocks and algea, though the resort provides a pool with real sand to swim. 3. Birds making a mess on the terrace and pool with droppings and leafs, but cleaners always clean it up everyday. 4. Since the main restaurant is a la carte, if youre staying more than 3 days it may be hard to order food as menu stays the same. It would be nice to need a changing menu every 2 days at most to provide new choices. 5. Room may feel a little dark at times during the night and the lamp by the door was wobbly. Overall an amazing experience. Will definitely come back

Mishari Husien5/5 · 2026-04

I had a wonderful vacation in the Resort, and my overall experience was excellent. The resort is beautiful, relaxing, and very well maintained, making it the perfect place to unwind and enjoy Mauritius. I would like to give a special thank you to the housekeeping supervisor for his outstanding service. Late at night, around 12:00 a.m., when some food was accidentally spilled on the deck, he personally came to assist. He brought a mop and cleaned the area himself with great care and professionalism. This level of dedication, especially at such a late hour, truly reflects the high standards and genuine hospitality of the resort staff. Moments like this made my stay even more special. I truly appreciate the kindness and responsiveness of the team, and I would definitely recommend this resort to anyone looking for excellent service and a memorable vacation in Mauritius.