Karats Boutique Hotel & Spa

Aydin Sukhera1/5 · 2026-07

RATING = 0 stars 1. BREAKFAST: The food and drinks were extremely delayed in being delivered to our table (~1hr delay). It was very cold when we received our orders, which ruined our dining experience. 2. STAFF: Extremely poor service from the staff. They were very rude and disrespectful when we raised issues with them. 3. FACILITIES: Not much of a beach, and there are many dangerous insects on the property. There are no notices to inform guests of the dangers from spiders and red ants. The bathroom had a poop smell coming from the drains. 4. CLEANLINESS: Rooms were not cleaned with detergents and the bedding was not changed over our 5 day stay. 5. CONCLUSION: I regret staying at this resort and will never recommend it to anyone, because of the very stressful experience delivered by the staff.

Caz B2/5 · 2026-05

We had high expectations and paid a lot of money for a room with a spa bath. It was a special occasion so we decided to skimp elsewhere and pay more money to stay here for just two nights as its all we could afford. I've never had a room with a jacuzzi before and I thought I'd feel like royalty. Unfortunately when we came to use the spa bath the first night, there was a dirty sewer type smell and we quickly realised the water was coming out yellow/green. We called reception and someone came to our room after about half hour. One staff tried to say it was the glow from the lights! Despite the double sinks being filled up with one cold and one hot water and you could see the difference. They ran it for a while and were in our room perhaps an hour ish. We just had to sit there and so our evening was pretty done by the time they left. We complained to reception the next day (our last night) as we felt like the money we paid for the room was just for this amenity. It took all day for us to speak with the manager as we didn't stay at the resort all day, apparently had been looking for us all day but we did say we were heading out. We got offered a meal at the restaurant that night for compensation as we were on a B&B deal. Not a free choice, no, but from the set menu that's included with half board. We felt like this wasn't going to compensate for the amount we paid for a faulty amenity. We asked if we could have a drink added on to that and reluctantly we were offered a cocktail each. When we converted the price of the meal to what we paid for one night that we effectively lost, it wasn't even a quarter of what we paid. We of course asked for a refund of this night or partially and told this wasn't possible. Even funnier, when we got to the restaurant to have our meal, we weren't allowed to pick our own drinks, we had to have the included cocktail for half board guests!! And to top it off, the meal was pretty poor. Very bland. Anyway we went to use our newly fixed spa bath and while the water was clear the smell was still apparent which was very off putting. And the "luxury" room was adjoined to apartments above, and for hours we could hear upstairs stomping around. And the beach as others have said isn't very desirable, its muddy water and shallow everywhere. This isn't what I'd expect for what I paid, this was my 30th birthday which I'd planned for years. I didn't spend much on other accommodation so I could do this and I just feel it doesn't meet expectations. If this was my honeymoon or something and had to be there for a week, I'd be heartbroken. I am usually one to stay at low 2/3* resorts and find the good in all of them, it's ironic when I've spent the money, I wish I hadn't :(

khaledmrk1/5 · 2026-07

Stayed from July 19 to July 22, 2026. My stay at Sea Diamond Boutique Hotel was very disappointing. The most serious issue happened during check-out. All of my luggage was collected and placed on the hotel’s luggage trolley by the bellman. I watched as my luggage was taken to the transfer vehicle, and I got into the car believing that everything had been loaded. However, two of my bags were accidentally left behind and never loaded into the vehicle by the hotel staff. I only discovered this after arriving at the airport. I contacted the hotel immediately, expecting them to take responsibility and send the missing bags to the airport. Instead, I was told that I would have to pay extra for the delivery. Later, in their response to my review, the hotel claimed that the responsibility was mine because guests should verify their luggage before departure. However, I was never asked to verify the number of my bags, and all of the luggage was already being handled by the hotel’s staff at the time. The restaurant service was also disappointing. The staff were slow, and service often took much longer than expected. In addition, the air conditioning in our room was faulty and could not cool the room properly. After trying to resolve the issue, we had to request a room change late at night, which was very inconvenient. While the location itself is nice, these issues significantly affected our stay. I strongly recommend that anyone staying here personally counts every single bag before leaving, even if the hotel staff are handling your luggage, because mistakes can happen and you may not receive the assistance you expect afterward.

Maaroufi Salah1/5 · 2026-07

Le meilleur moment était le départ. Nous avons passé 14 jours dans cet hôtel avec mon épouse et ma fille de 5 mois. 10 jours de réclamation quotidiennes parce que : eau non potable, serviettes sales, travaux deux matinée de suite dans la chambre d’à côté, restes de repas qui traînent pendant 3 jours sur le balcon avant que je le descende moi même car ça attire des chats la nuit, commandes oubliées et j’en passe. À chaque réclamation, même réponse : « on va faire le nécessaire, on vous met en relation avec le directeur pour en parler ». J’attends toujours. Un management par les coûts et pas centré client, un staff inexpérimenté pour un prétendu 5 étoiles, seul l’infrastructure correspond.

Le_Sto5/5 · 2026-05

Our stay at Sea Diamond was exceptional. It was the "base" for our week of exploration of the northern part of the island and we wanted a hotel that had quality rooms and food, was clean, quiet, elegant, and did not feel like a huge resort. The Sea Diamond delivered exactly that and more. -probably the best price for a room with a jacuzzi in a 5* hotel. -huge, well furnished, very clean room. -excellent cleaning and housekeeping. -the food was delicious, and many times it looked and tasted like it came out of a Michelin Star restaurant. -everything, including the central garden is well taken care of and every space is clean. -the hotel is located away from main streets and public beaches so no noise/chaos. -stunning terrace overlooking a beautiful & quiet lagoon (not the best for swimming) Plus: the staff was very friendly and welcoming. Thank you Niha (reception), Enzo and Lanedo at the restaurant, and Anabelle and Vanisha at the SPA and to all other members of the staff for making sure our stay went perfect.

Sarah Süß4/5 · 2026-05

Wir hatten einen wirklich wunderschönen Aufenthalt und haben uns rundum wohlgefühlt. Schon der Empfang bei der Anreise war wahnsinnig freundlich. Das gesamte Personal war sehr aufmerksam und besonders kinderfreundlich – wir waren mit unserem 1,5-jährigen Kleinkind unterwegs und haben uns jederzeit willkommen gefühlt. Parkplätze sind ebenfalls vorhanden. Wir hatten die Senior Suite mit Jacuzzi: sehr großzügig geschnitten, modern und stilvoll eingerichtet, gut verdunkelbar und mit einem sehr bequemen Bett. Lediglich die Kissen waren für meinen Geschmack etwas zu dick und fest. Der Pool ist fantastisch – mit toller Aussicht aufs Meer und einer wunderbar ruhigen Atmosphäre. Der Strand direkt am Hotel ist zwar nicht der schönste, da das Wasser etwas trüb ist, aber mit dem Auto erreicht man in kurzer Zeit traumhafte Strände. Sehr schön fanden wir auch die kleinen Aufmerksamkeiten am Pool und Strand, z. B. frische Früchte oder Erfrischungstücher. Außerdem kann man Kayaks und Tretboote ausleihen. Das Restaurant hat uns ebenfalls begeistert. Wir hatten Halbpension und waren besonders von der Auswahl an Fisch- und Meeresfrüchtegerichten begeistert. Auch die Kinderkarte ist sehr umfangreich. Das Essen kam immer schnell, Kindergerichte wurden häufig direkt bzw. schon mit der Vorspeise serviert – das war mit Kleinkind wirklich Gold wert. Ein besonderes Highlight war das mauritische Buffet am Donnerstag statt des normalen À-la-carte-Angebots. Viele leckere Vorspeisen, Currys und lokale Spezialitäten – man konnte kaum alles probieren. Vorher haben die Hotelmanager bei Drinks und Snacks das Hotel und seine Angebote vorgestellt, was wir als sehr nette Idee empfunden haben. Das Frühstücksbuffet war ebenfalls hervorragend: frische Früchte, Säfte, Waffeln, Pancakes, Müsli, Brot, Brötchen, Aufschnitt – wirklich alles, was das Herz begehrt. Frische Eierspeisen werden zusätzlich à la carte serviert. Besonders schön war die ruhige Atmosphäre beim Essen mit Blick aufs Meer, teilweise begleitet von Live-Musik. Auch das Spa ist sehr schön. Ich habe eine Massage genossen – zwar nicht günstig, aber wirklich hervorragend. Im Anschluss gab es sogar noch einen Tee. Die gesamte Anlage ist wunderschön gepflegt, ruhig und hat eine tolle Atmosphäre. Die Mitarbeitenden sind unglaublich freundlich und aufmerksam. Kleine Punkte mit Verbesserungspotenzial: Das Personal an der Bar wirkte teilweise etwas unaufmerksam und nicht immer ganz organisiert. Nach einer Beschwerde wurde aber sofort sehr freundlich reagiert und wir bekamen einen Cocktail aufs Haus – wirklich professionell gelöst. Außerdem wurde der Roomservice einmal vergessen bzw. manchmal Wasser nicht nachgefüllt. Für uns war das aber kein großes Problem. Insgesamt ein tolles Hotel, das wir definitiv weiterempfehlen würden – besonders auch für Familien mit kleinen Kindern.