Citrus Hikkaduwa

K.V.S. Vijayakumar1/5 · 2026-09

This is definitely not a 4-star hotel. In my experience, I would not even rate it as a 2-star property. Rooms: I booked two rooms, and both were extremely small, poorly lit, and badly maintained. The TVs in both rooms were not working. We tried calling the reception using the provided number, but no one answered. The bathroom shower was also broken, making it impossible to take a proper shower. Overall, the room facilities were far below what I would expect from a 4-star hotel. Food: The food tasted good, but there was very little variety. For both lunch and dinner, the only soup available was vegetable soup. There was also a limited selection of starters and main courses. Buffet items were not refilled on time, so guests had to wait for long periods. What was particularly disappointing was that when an item was refilled, it was sometimes replaced with a completely different dish. For example, seafood noodles were replaced with vegetable noodles, and chicken wings were replaced with tomato salad. Guests who arrived a little later for the buffet would therefore miss out on many of the main dishes. Overall: This was a very disappointing stay. The room condition, lack of basic facilities, poor service, and limited buffet selection were nowhere near the standard I expected from a 4-star hotel. Unfortunately, based on this experience, I would not recommend this hotel and will not be visiting again.

Ravindu Senash5/5 · 2026-09

We had a wonderful day at Citrus Hikkaduwa. The hotel has a beautiful beachside location, and the hospitality of the staff was excellent and very friendly. A special mention goes to Nilash, who provided us with exceptional service and made us feel very welcome. He also kindly arranged a lovely setup for celebrating our son’s birthday, which made the occasion even more special. Everything about our experience was fantastic, and we truly appreciate the warm hospitality and excellent service. Highly recommended! 🌴🌊❤️

Prasad De silva5/5 · 2026-04

We spent four days here and really enjoyed our stay. The staff were very caring, especially the reception team. On the second day, my son had an issue with the lift, and mr. Ravindu handled it really well by arranging another room for us. We truly appreciated that and bellboy Nadun was also very helpful throughout. Location is also nice ,the only thing was the buffet, which had a limited selection for an international spread, and desserts were often unavailable when we went. Altogether it was a good experience and we’d love to come back again ❤️

Sam Fernando1/5 · 2025-10

We booked two rooms (one full board, one bed and breakfast) at Citrus Hikkaduwa for a one-night stay with four adults, and the experience was extremely disappointing. Check-in and Room Issues: We arrived at 2:30 PM, past the 2:00 PM check-in time, and one of our rooms was still not ready. When we entered the first room, the AC was noisy, and seemed unclean—my wife developed tonsillitis within an hour of checking in. Most alarmingly, the toilet was not cleaned properly, and we found fecal spots on the seat, forcing us to move to a different room, which was inconvenient. Facilities: The swimming pool was too small and crowded to use. The beach was also a no-go, as there were red flags and no lifeguards present, making it unsafe for swimming. Food & Service: The food was unsatisfactory. The dinner buffet had limited options compared to other four-star hotels. The crab dish, in particular, was disappointing, containing only gravy with no actual crab. When we requested a refill, it took about 20 minutes to arrive, by which time we had finished dinner and moved on to desserts. At breakfast the next morning, by 8:30 AM, six to seven dishes were already empty, and we had to request refills. The single live station had one chef managing all the eggs and hoppers, which created a large, never-ending queue that prevented us from getting any items from it. Due to the overall poor food and service experience, we did not even stay for the lunch we had paid for. Staff & Management: While the staff seemed to be doing their best, there appears to be a clear lack of staffing and management support. The property is in need of significant renovations and upgrades. It would be beneficial for management to better support the staff and train them, at minimum, on providing a simple and timely apology when service issues arise. We do not recommend Citrus Hikkaduwa

Nimashi perera3/5 · 2026-08

Our experience at Citrus Hikkaduwa was average overall. I'm giving 3 stars because that the serving staff, some staff from the front office and the manager were pleasant, friendly, and helpful, which was one of the positive aspects of our visit. The food was tasty, but unfortunately it was quite oily and salty, so there is definitely room for improvement in that area. For guests using the day package, it would be very helpful if the hotel could provide proper shower facilities, especially after using the pool or spending time at the beach. The washrooms also need more frequent cleaning. During our visit, by the afternoon they were not in a condition that was comfortable or suitable to use. Overall, there are a few areas that could be improved, particularly cleanliness, shower facilities for day-package guests, and the quality of the food. With better attention to these details, the overall guest experience could be significantly improved.

Gayathri Karunarathna4/5 · 2026-08

Honestly, the hotel was really good. The room was of good quality, and everything was well maintained. We stayed on a full-board basis. The lunch was very good. However, during dinner, perhaps because there were more guests than usual, especially since it was the weekend, there wasn't enough space for everyone to sit comfortably. Also, some of the food at the buffet had run out. There was also a very long queue at the action station. I think this was mainly because there were more guests than usual. It might be better to make the buffet area a little more spacious and improve the arrangement of the action station to make it easier for guests to access. Other than that, the staff were very friendly and welcoming. We received a warm welcome and good service throughout our stay. The hotel also has a beautiful view, and overall, I would definitely recommend it to others. I just think the buffet service needs a little more attention, especially in terms of food availability and space. Some dishes were finished before everyone had a chance to have them. If these few things are improved, I think the overall experience would be even better.