Zanzibar Serena Hotel

Joel Kaplan5/5 · 2026-03

What a wonderful customer service hotel from check in to checkout. Rooms were awesome on the first floor with views of the beach, ocean and boats on the water. Food in the restaurant was great for breakfast. Pool was nice and refreshing.

Ali K5/5 · 2026-09

The staff are very kind and helpful- breakfast and dinning are perfect and delicious- location is near everything and in the heart of stone town

Samantha West3/5 · 2026-04

Centrally located. Service is fine, but not great. Restaurant is very pricy compared to surrounding restaurants. The major problem is WiFi. Spotty at best, but trying to keep reconnecting is impossible, as more often than not wifi is not available. Would not recommend for a business trip where wifi is essential.

Adrianne McMahon5/5 · 2025-10

Every staff member we met was so warm & friendly. They greeted us with a glass of pineapple juice on check in & made sure our stay was amazing. The rooms were beautiful & someone did turn down service for us every night. The food at the restaurants was so good we ate until we were going to burst. The location was great - we could easily walk to Forodhani Market in the evening & explore Stone Town just by walking out the front door. Truly a wonderful stay!

Deborah Cremonesi5/5 · 2025-08

I had a lovely experience. The hotel is beautiful, with a perfect mix of traditional charm and modern comfort. The rooms were clean and cozy, and the view of the ocean was amazing. The staff were kind, always smiling, and ready to help. Breakfast was fresh and tasty every morning. It’s a peaceful place, great for relaxing. I’d definitely stay here again.

Angela Parr3/5 · 2026-10

The only reason to stay here is if you want a pool with a sea view and the Hyatt is out of your price range. The location is the best in Stone Town, the staff are friendly and the beds have good cotton bedding. But that’s about where it ends. The rooms and hotel are very tired. The breakfast is good but otherwise the food is poor. The fittings and furniture in the rooms are falling apart. If you book a triple it’s actually a double that they squeeze a roll away bed into. The whole place feels like nothing has been spent on it since the late 80’s.