Centara Muscat Hotel

Evann_ Mre1/5 · 2026-09

An experience completely unworthy of a 4-star hotel. I stayed at the Centara Muscat Hotel Oman from June 2 to June 7, 2026, and I deeply regret making this booking. Upon arrival, the room was clearly unclean: there were crumbs in the cupboards and on the floor. The towels were stained brown and gave off a strong, foul odor of vomit, to the point where I had to ask for them to be replaced. I also found an enameled pot in the room that still contained a piece of paper. Cleanliness was not the only issue; we had no hot water. These problems were reported directly to the reception staff several times during our stay. I took photographs of the issues and kept them as evidence. After the stay, I made numerous attempts through trivago DEALS to obtain a refund. The case was referred to the hotel multiple times and escalated repeatedly. Yet, the hotel never provided a response that would resolve the situation. Most astonishingly, despite the photographs and my explanations regarding the complaints made on-site, my refund request was ultimately denied on the grounds that the issues did not appear in the hotel's internal logs and no written confirmation from management had been provided. However, I was never given a complaint form or any written documentation during my stay. I find it particularly regrettable that an establishment would choose to rely on the absence of a record in its own logs rather than consider the photographs and a guest's testimony regarding such fundamental issues as hygiene and hot water. For an establishment marketed as a 4-star hotel, the standard I experienced was frankly unacceptable. I therefore do not recommend this hotel to travelers who value cleanliness, hygiene, and professional customer service. A stay at a 4-star hotel should not begin with crumbs in the cupboards, stained towels smelling of vomit, and a lack of hot water.

David Edwards2/5 · 2026-07

We had unfortunately a very disappointing experience at this hotel, mainly because of how our complaints were handled. We arrived very early in the morning after a long flight. Since we wanted to get some rest and still enjoy our first day in Muscat, we intentionally booked and paid for the previous night so that our room would be available immediately upon arrival. However, the room we were assigned was directly underneath the pool, where major construction work was taking place. The noise was so loud that we literally had to shout to hear each other inside the room. This was clearly not an unexpected issue, as we later noticed signs around the pool announcing the construction over several days. The hotel therefore knew in advance that these rooms would be heavily affected. Despite several complaints and multiple visits to the reception, it took around 90 minutes before we were finally moved to another room. Unfortunately, the problems did not end there. About 10 minutes after finally lying down to sleep in the new room, other guests entered the room without warning, apparently because the room had been assigned to multiple parties. By the time everything was sorted out, we had lost around 3–4 hours, and our entire first day in Muscat was essentially wasted. Before checking out, we raised these issues again and asked whether the hotel could offer any form of compensation. At first, our concerns were largely brushed aside until we eventually spoke with the manager. The manager, Nasser, acknowledged the situation and assured us that he would prepare a "good report" supporting reimbursement for the first night. We were specifically instructed to submit the request through Booking.com and were given the clear impression that the matter would be resolved accordingly. What followed was by far the most disappointing part of the entire experience. After months of correspondence with Booking.com, we were informed that the hotel had declined the reimbursement request. We then contacted the hotel directly, referring to the assurances given by the manager. That email never received a response. A follow-up message sent more than six weeks later likewise remains unanswered. Mistakes can happen, and construction work is sometimes unavoidable. What matters is how a hotel deals with the situation afterwards. In our case, the hotel acknowledged the problem, promised to support a reimbursement request, directed us towards a specific process, and then stopped responding altogether. Throughout our stay, staff acted polite and friendly. Unfortunately, this friendliness often felt superficial. We experienced far more enthusiasm when we were offered room upgrades than when we were seeking assistance with a legitimate complaint. Had the hotel simply responded honestly and transparently, we would likely have viewed the matter very differently. Instead, we were left with the impression that our concerns were taken seriously only until we walked out of the door.

Shailen Shukla5/5 · 2025-10

I recently had the opportunity to stay at Centara Hotel Muscat, and it was a truly pleasant experience. The rooms are modern, spacious, and very comfortable, while the food was excellent with a good mix of variety and taste. What impressed me most was the hospitality – the staff were attentive, professional, and always welcoming. The hotel’s location is excellent, making it convenient for both business and leisure. For those visiting Muscat for meetings, networking, or conferences, Centara offers the right balance of comfort and accessibility, which makes it a great choice for business travelers as well. Good vegetarian food available Nearby. Lot of vegetarian food available nearby like Udupi, sarvana, Aryas, Vasantha Bhawan. A stay here feels less like a routine trip and more like a refreshing experience.

Ni Made Dwi Lestari5/5 · 2026-02

I was invited to try the Iftar at the rooftop of Centara Muscat Hotel Oman and it was such a lovely experience. The sunset view was beautiful and the buffet had a wide variety of dishes. There were many options like chicken, beef, lamb, pasta, and more. They also had plenty of desserts and side dishes. Everything was really enjoyable and the flavors suited my taste very well. 😍 Besides the Iftar buffet, they also have a Thai buffet with many menu choices and the price is quite affordable. I really enjoyed it!

Jitka5/5 · 2019-01

Po totální bídě na Filipínách (co se ubytování týče) bylo tohle pohlazení. Jediné mínus, že je to mimo centrum.

Maria Bello1/5 · 2026-10

Very greedy Hotel management! They will not accomodate nor be supportive if you have a serious traveling issue such as visa. They will not refund one penny and although I canceled way in advance, they didn’t even offer credit for another date/stay. They claim it’s the restricted rate but many hotels have been very accommodating and understanding and i always got a refund. Beware if you are booking with them, and you happen to have a problem that requires cancellation. Greed is not going to create loyal customers, sorry Centara!