Azur Hotel by ST Hotels

Sofia Kokkina1/5 · 2026-07

Our stay at Azur Hotel in Malta in June 2026 was extremely disappointing and far below the standards expected for the price we paid. The room had a strong, unpleasant damp smell that was noticeable the moment we opened the door. It became even worse whenever the bathroom door was left open, making the room very uncomfortable to stay in. The toilet flush wall plate was broken from the beginning of our stay. As a result, we had to flush the toilet by pressing the flush valve directly on the wall. It took the hotel two days to make what appeared to be only a temporary repair, and on our last day the panel fell off again. The air conditioning was centrally controlled and fixed at 24°C for the entire hotel, with no possibility for guests to adjust the temperature. We found the room too cold. Opening the balcony door was not an option because there was no mosquito screen, and the constant noise from the neighbouring air-conditioning units made it impossible to keep it open. Housekeeping also failed to replace dirty towels after removing them during cleaning, which was both inconvenient and unacceptable. The breakfast room had visible mold around one of the windows, which was very off-putting in a place where food is served. Although the reception staff were formally polite, they were unable to assist with even basic requests. They could not recommend any local restaurants or places to eat, despite being front-desk staff. The most disappointing incident occurred when my 5-year-old son developed a fever. I went to the reception asking for a thermometer, something I believe every large hotel should have available for emergencies. Not only did they not have one, but they also made no effort to help us find a pharmacy. The only response we received was, "There is one somewhere on the main road, but I don't know where." This lack of concern and assistance, especially when a child was ill, was completely unacceptable. Overall, this hotel suffers from poor maintenance, inadequate housekeeping, and a level of customer service that falls well below expectations. I would not recommend staying here.

Ricardo Figueiredo1/5 · 2026-06

Efetuei uma reserva neste hotel através do Booking.com com cerca de um mês de antecedência. Após realizar o check-in e entrar no quarto, verifiquei de imediato que a televisão não funcionava. Reportei a situação à receção e foi-me garantido que o problema seria resolvido rapidamente. Saí para jantar e, quando regressei cerca de 3 horas depois, tudo permanecia exatamente na mesma. Voltei à receção, onde fui recebido com uma atitude pouco profissional, demonstrando desinteresse pelo problema e alguma rudeza no atendimento. Apenas após nova insistência foi enviado um técnico ao quarto. Depois de efetuar vários testes na minha presença, o técnico contactou a receção e informou que a televisão estava avariada. A resposta da receção foi surpreendente: já tinham conhecimento da avaria e pediram ao técnico que nos informasse que a situação só seria resolvida no dia seguinte, alegando não existirem quartos disponíveis nem televisões de substituição. Isto significa que me foi atribuído um quarto com um equipamento avariado, sendo que o hotel já tinha conhecimento prévio do problema. Considero esta situação inaceitável, não apenas pela falta de manutenção e transparência, mas sobretudo pela forma como a reclamação foi tratada. Um hotel não deveria disponibilizar aos clientes quartos com defeitos conhecidos sem qualquer aviso prévio ou alternativa. A falta de profissionalismo, a má gestão da situação e a postura da receção prejudicaram significativamente a minha estadia. Não corresponde ao serviço que se espera de um estabelecimento hoteleiro.

Ines Semblat3/5 · 2026-04

Emplacement parfait. Chambre spacieuse bien équipée. Parcontre três mal insonorisé, réveillé dès que le voisin tire la chasse. Une clim et télécommande tv qui bug pas mal. Superbe piscine mais pas dans l'hôtel, 2min de marche. Parking non accessible. La salle de sport est une grosse arnaque . Petit déjeuner avec large choix, par contre café et jus d'orange imbuvable. Personnel de l'accueil (de jour) pas vraiment agréable qui donne de fausse information sur la disponibilité du parking par exemple, par contre personnel des étages très compétent et agréable.

Elton Markaj5/5 · 2026-09

I had a great stay at Azur Hotel and was very impressed with the overall experience. The hotel was excellent, but what impressed me the most was the gym. Honestly, it is one of the best hotel gyms I have ever seen, with one of the best views I have ever experienced from a gym. The equipment is modern, high-quality and up to European standards, with everything you need for a proper workout. The hotel itself was comfortable, clean and very well maintained. I would definitely stay here again and highly recommend it, especially to anyone who enjoys training while travelling.😂😂😂

Bruna Pandini4/5 · 2026-09

Hotel bem localizado porém nosso quarto nao estava na mesma torre que a piscina e a área de lazer, precisava de uma pulseira, e sair pela rua para acessar a piscina do hotel, o que era um pouco raro. A rua do hotel estava em reforma e isso dificultava muito para entrar com o carro na garagem. A vista do quarto nao dava 100% para a praia, e sim para os prédios ao lado. O quarto era ótimo, cama boa, ar condicionado bom. Recepcionistas podiam ser mais simpáticos.

Adam Kayed5/5 · 2026-08

We had a wonderful stay at this hotel and truly enjoyed our experience. The hotel was lovely, the atmosphere was great, and the staff were incredibly friendly, welcoming, and helpful. A special thank you to Neloy, who provided us with exceptional service. He was extremely kind, polite, and attentive throughout our stay. He always had a smile on his face and went out of his way to make sure we were comfortable and well taken care of. People like Neloy really make a hotel stay special. His kindness and excellent service made a big difference to our experience. We would definitely recommend this hotel and would be very happy to come back again.