The Sakala Resort Bali (x Mantra Sakala Resort & Beach Club Bali)

GO5/5 · 2026-06

Thank you SAKALA team! Our two bed room pool villa was spotless, spacious, beautifully decorated with an incredibly comfortable bed and a great view. Thank you to Ira and Lisma at reception for providing exceptional customer service and prompt response to our enquiries. The staff were attentive, welcoming and accommodating. They went out of their way to ensure that we were comfortable. Nothing was too much trouble. Thank You to Rini, Kaca and Gita for providing superior customer service at breakfast. Breakfast buffet was delicious with a huge variety of options. I will definitely recommend SAKALA Spa! Our experience was excellent and we would come back. Massage therapist Prima and Sinta was friendly and professional. The atmosphere, cleanliness and quality of the spa was professional and relaxing.

Imane Hattab5/5 · 2026-10

✨ Un piccolo angolo di paradiso a Bali 🤍🌴 Ci sono luoghi che sono semplicemente belli e altri che riescono a farti provare qualcosa di speciale. Il Sakala Resort Bali è stato senza dubbio uno di questi. Fin dal mio arrivo, sono stata avvolta da un’atmosfera di pace, bellezza e serenità, che mi ha fatto sentire come se fossi entrata in un piccolo paradiso. Il resort è meraviglioso, le camere sono spaziose e confortevoli e ogni angolo trasmette un perfetto equilibrio tra lusso, eleganza e fascino tropicale. Ma ciò che ha reso il mio soggiorno davvero indimenticabile sono state le persone. Tutto lo staff si è dimostrato incredibilmente gentile, accogliente e attento, facendomi sentire apprezzata e coccolata durante tutta la permanenza. La loro ospitalità autentica ha trasformato un semplice soggiorno in un’esperienza speciale. Ci sono luoghi in cui riesci finalmente a rallentare, respirare, goderti la bellezza che ti circonda e vivere pienamente il momento presente. Il Sakala mi ha regalato proprio questa sensazione. Un grazie di cuore a tutto il team per aver reso la mia permanenza così piacevole e per aver contribuito a creare ricordi che porterò con me. Se cercate un luogo che unisca comfort, eleganza, lusso e una calorosa ospitalità balinese, il Sakala Resort è una scelta meravigliosa. 🤍🌺

jeff xuan1/5 · 2026-09

Avoid this hotel, severe food‑poisoning incident with zero accountability My family of five dined at the hotel’s Mediterranean BBQ dinner on the evening of 8th August. Shortly after returning to our room, two of my daughters developed acute gastroenteritis symptoms starting in the early hours: persistent vomiting and diarrhoea. One suffered over seven to eight episodes of diarrhoea, while the other vomited directly onto the bed. Our in‑room telephone was broken, so we walked to the front desk at 6:30 a.m. for urgent help. A doctor and nurse were arranged, who administered injections and IV treatment on‑site. We were charged an extremely high medical fee for this service. Despite two family members falling ill immediately after eating the hotel‑served buffet dinner — a strong indicator of food‑borne illness — the hotel refused to take any responsibility. To make matters worse, while my daughters were still receiving intravenous drips and recovering from violent sickness, the hotel only offered a one‑hour late check‑out. There was no genuine concern for our health, no apology, no compensation, and no proper follow‑up response from management afterwards. We have stayed across countless luxury, mid‑range and budget properties worldwide, and we have never encountered such a disappointing, unaccountable experience. Do not risk your family’s health staying here. ================================================ Reply to The Sakala Resort Bali official response This resort’s reply misrepresents key facts. Different immune systems mean only some diners in one group can get sick from contaminated food. Zero other formal complaints ≠ zero other unwell guests. Post‑incident lab tests cannot guarantee food safety on the night we dined. During our children’s medical emergency, management pushed bureaucratic complaint forms instead of gathering facts in‑room. I refused the form, not factual questioning. Mentioning public reviews was not a threat — it was my right after the hotel refused fair resolution. My compensation requests came from real harm to my daughters. While my daughter was on IV drip, we only got one‑hour free late checkout. Their alternative‑room offer still included extra late‑checkout charges. They arranged doctors in our crisis but gave no clear advance warning of the exorbitant 10 M IDR medical bill, which is 3 times of the local monthly salary. We seldom leave negative feedback. This hotel prioritises denial and procedural defence over compassion for sick minors. Please read both accounts before booking.

Monika Radic2/5 · 2026-07

We booked The Sakala because it was advertised as a five-star resort, and this holiday was a special treat for our family. We all work hard throughout the year, so this was an opportunity to relax and spend quality time together. Unfortunately, our experience fell well short of what was promised and expected from a five-star property. From check-in, things didn’t get off to a good start. We were initially allocated a room that wasn’t ready and, when we were finally able to enter, it hadn’t been properly cleaned or fully equipped. We were then moved to another room, which also wasn’t cleaned to an acceptable standard, with smear marks all over the glass and a door that wouldn’t close properly. To the resort’s credit, the maintenance team attended to the door promptly. The biggest issue by far was the constant construction noise from the neighbouring development. There were multiple jackhammers and excavators operating throughout the day for the duration of our stay. The noise was relentless and completely overshadowed what was supposed to be a relaxing holiday. We couldn’t enjoy sitting by the pool, relaxing on the balcony or even resting in our room without the constant sound of heavy machinery. It genuinely had a significant impact on our stay and turned what should have been a peaceful family holiday into a frustrating experience. What is most disappointing is that this major disruption was never communicated before our arrival. Had we been informed that a large-scale construction project was taking place immediately next door, we would have made a different decision about where to stay. Guests deserve to be given that information upfront so they can make an informed choice. Communication throughout our stay was consistently poor. We had booked a two-bedroom package that included spa vouchers, yet they weren’t provided until two days later after we received a phone call at 8:30 pm asking us to collect them. There was very little proactive communication, and we were often left having to ask questions rather than being provided with clear information. The beds were also extremely firm and uncomfortable, making it difficult to get a good night’s sleep. Combined with the constant construction noise, it meant there was very little opportunity to properly rest. By the end of the holiday, we felt anything but refreshed. The food was average and the overall level of service didn’t reflect what you would expect from a five-star resort. I do want to acknowledge that the staff we dealt with were polite and courteous. My feedback is directed at the management team, as these issues are the result of management decisions, communication and operational standards rather than the efforts of the frontline staff. At checkout, I had to request a copy of my account to review the charges, rather than it being offered as part of the standard checkout process. Overall, this was a very disappointing experience and certainly not the relaxing five-star holiday we had planned and paid for. There are many excellent resorts in Nusa Dua that genuinely deliver on their five-star promise. Unfortunately, The Sakala did not. I would not stay here again, and I strongly encourage management to be transparent with future guests about the significant neighbouring construction and to improve communication, housekeeping and overall guest experience. Guests deserve to know exactly what they’re booking so they can make an informed decision.

Oliver Grimaldi4/5 · 2026-07

We had a lovely time at The Sakala Resort. Worth staying there but room for improvement. Good: - service - staff attentiveness - overall cleanliness - good sized rooms - breakfast - good array of activities for families and kids Bad: - the swimming pools need better maintenance - the kids pool slide needs to be moved to a better area for parents to see - the location isn’t great, need a taxi to get anywhere - the beach area isn’t very appealing especially with all the fumes from the water vehicles - weak wifi throughout

J A4/5 · 2026-07

My stay at Sakala Resort was a very positive experience overall. The resort itself is beautiful and thoughtfully laid out across both sides of the road. On one side you’ll find the reception, accommodation, breakfast area, spa, and a swimming pool with pool-access rooms, a swim-up bar, and a fun waterslide. On the opposite side is the original Sakala Beach Club, where the resort first began before expanding into what it is today. This side is home to the resort’s main swimming pool, another beachfront pool overlooking the ocean, and a relaxed atmosphere that’s perfect for spending the day. One of the highlights of my stay was the food. The resort offers three fantastic restaurants, all serving fresh, high-quality meals. The Japanese restaurant was excellent (if you’re interested in the teppanyaki experience, I’d recommend booking a few days in advance). My absolute favourite, however, was NOOR Indian Cuisine. I can honestly say it was some of the best if not the best Indian food I’ve ever had which is a big statement! Even if you don’t stay at Sakala Resort, NOOR is worth visiting if you love authentic Indian cuisine. Although the resort was a little further from some of the main tourist areas than I had expected, there are plenty of water sports and everything you need nearby. Most importantly, every staff member I encountered was warm, welcoming, and genuinely lovely. I would happily stay here again. Thank you to the entire team for making our stay so enjoyable. x