Hotel Papillon Lagoon Reef

Dagmar Hosnova2/5 · 2026-02

Hotelu by prospela vyznamna rekonstrukce. Za mne zklamani

yuneh1/5 · 2026-02

I hate the fact that we had to pay for everything that was an amenity (fridge, safebox, ironbox,tv)the first time experiencing that and it’s weird! they offer the ironing services which were very terrible btw!I had to change my outfit !!!Also if you’re not a white person in expect bad and cruel services from some of the stuffs ,oh after complaining to the management it’s like we were “marked special ones in a bad way ”they did nothing about it, they only worsen the problem, oh the massage women had a lot of attitude too! Don’t do it!lol it was a terrible experience I’ll definitely not recommend!!!😏don’t let that all inclusive fool you!!

Benson Gicheru1/5 · 2026-01

Date of events: 18/01/2026. I believe this is relevant, I’m a black Kenyan. Onwards: This is the most disorganized hospitality operation I’ve ever seen. I was a visitor to a guest for his birthday and got the worst experience I’ve ever had as an avid traveler of countless years at the Kenyan coast. An extremely rude low-EQ night-time security guard without an ounce understanding of what hospitality is about started shouting that I overstayed my visit as we went out the premises at around 12 p.m. with their guest in my car. No hello, no calm composure, just ill-mannered shouting as if I was some intruder. The entire time during my visit I was at their lounge and not a single member of personnel mentioned or came up to me regarding the time constraint and I was totally unaware. Driving the guest back to the hotel at around 2am the same guard refused entry to the vehicle and forced the guest to walk miles all the way down the hotel. Just stone-cold inhospitable behavior because his feeble feelings had gotten hurt earlier when I told him to stop shouting at me. During entry earlier as well I experienced an highly disorganized reception with the charade led by some guy Caleb who poorly communicated any rules regarding guests and indicated rudely that my guest and I do our entire meetup at the reception, this is after not mentioning it at all when I arrived where he initially asked that I first call the guest all the way up to reception to come get me, the boom, you have to stay here because this is some all-inclusive hotel and we don’t want you eating our food; like you’re some homeless pauper whose come here for free food. They made a clown show of what would have been an otherwise great evening with total inexperience and terrible execution of the meaning of the word HOSPITALITY.

Oana Miclos4/5 · 2025-10

We spent 5 days at Papillon. We are not all inclusive people, but this is the option the hotel has, so we went for it. Rooms are big (no TV is you are a fan), all have a small terrace and air conditioning. They could definitely do an improvement. Doors lock old-school, bathroom saw better days, for example our toilet only flushed once, then you have to wait, no ideal for family. The pool are is nice, yes you always need to be careful for the monkeys, they still food and non-alcoholic drinks and enter the rooms (pay big attention and close all windows and doors, they are there in no time if not) The beach, accessible and nice, but as soon as you step out of the resort, you are literally aggressed by vendors that walk with you and hardly take no for an answer. Every time, everyday, always, you cannot relax because of them. Food is plenty and they have a decent selection, but no sea food (except some fish), not even for dinner. Drink are generally decent, decent quality. Location is pretty far from Diani centre, you have tuk-tuk in from or can you uber/ bolt aprox 500-600KES per ride. They suggest to walk ok the beach only until dark or around 7PM the latest as it can be dangerous. Overall, a decent stay

Maciej Pigulski5/5 · 2026-01

Rooms are ok, at least the one we have been to, clean, cleaning was done everyday, we have heard that there are better ones. We are though not very room oriented, rather what you can get outside of it. Hotel is next to the beautiful Diani beach, one the nicest I have been to. Food is good, a lot of variety, something is happening all day, every day. Staff is excellent and friendly. Interior of the hotel is great, a pool, palm trees, open air restaurants, nice architecture, monkeys (not dangerous). Beach is full of beach boys selling services for tourists that do not give up easily, need to get used to it. Outside the hotel you need to take a tuk tuk, nothing in the walking distance. Shops (like Carrefour) are reachable for 150-200 KES by tuk tuk. Tsavo is 2.5-3h drive by a jeep. Overall great experience for reasonable price/value ratio. Highly recommended! Been here with two kids 4&7 yo. We will come back!

Stacy1/5 · 2026-01

The only great thing about this hotel is the location the reception stuff and the room cleaners. Very rude room supervisor I believe his name is John (who drinks at work? With guests to serve) he also lacks communication ethics. He can do better than chasing invited guests who are paid for from the hotel. The worst experience of my life. Monkeys are great but having them steal your things every second moment is disastrous. I pay for a stay and have someone dictate how I should enjoy my vacation and chase my guests away who I can fully afford to pay for! He turns every small thing into a chaotic scene I believe he needs to learn better communication skills!