DoubleTree by Hilton Grand Hotel Biscayne Bay

Jordan Wik1/5 · 2026-02

Disappointing Stay – Construction, Accessibility Concerns, and Overall Condition I am a frequent traveler and longtime Hilton guest, and as a 100% disabled veteran, accessibility and safety are particularly important to me when choosing accommodations. Unfortunately, this stay fell well below expectations. We arrived around 10:30 PM to find the main entrance effectively operating as a construction zone. Signage directing guests to the relocated lobby was minimal and confusing. There were no automatic sliding doors at the entrance — only heavy manual doors — which made entering with luggage difficult and not accessibility-friendly. Because the lobby had been relocated due to construction, the escalator going up was out of service. The only option was to follow posted signs that led us outside the main guest areas, around a service dock, and into a service elevator to reach check-in. Navigating through service corridors late at night was not welcoming and did not feel appropriate for a Hilton property. There was also active construction taking place at that hour. After checking in, we were directed to use a separate elevator bank to reach our floor. The overall condition of the property felt worn, with visibly stained carpeting and a noticeable odor in some areas. When we entered our room, it was extremely hot. The air conditioning had not been turned on prior to arrival, which is surprising given Miami’s climate. After an already difficult arrival process, walking into a warm and uncomfortable room added to the frustration. The balcony view, described as waterfront, overlooked dirty rooftop awnings covered in debris and trash. It did not reflect the quality or presentation we expected. Additionally, while the property is pet-friendly, we observed multiple dogs off-leash in common areas, which raised safety concerns. I understand that renovations are sometimes necessary. However, when major construction significantly impacts accessibility, navigation, comfort, and presentation, guests should be clearly informed in advance and provided accommodations that still reflect Hilton’s brand standards — especially when accessibility is a critical factor. Given the extent of the disruption and the overall condition of the property during our stay, I do not feel the experience aligned with the rate paid or the Hilton reputation.

Paradise Multiservice Cleaning Group1/5 · 2026-09

**1-star review — extremely disappointing and absolutely not worth the money.** We booked a 1-bedroom residence at the DoubleTree by Hilton Grand Hotel Biscayne Bay specifically because we expected a nicer room with a kitchen, king bed, and balcony. What we got was completely different from what was advertised in the photos. The disappointment started the moment we walked into the hotel. There was a **very unpleasant smell** throughout the entrance, and the gentleman who checked us in was **rude and unwelcoming**. Huge red flag, but we decided to give the hotel the benefit of the doubt. Then we walked into our room — and it looked **NOTHING like the photos online**. The room was run down, dated, and felt nothing like what we thought we were paying for. The bathroom was also **not properly cleaned, with hair all over the floor**. That is simply unacceptable for any hotel, especially one charging the prices they do. I also left with **terrible allergies**, which I strongly suspect was related to the dust and cleanliness of the room. By the time we arrived, it was almost midnight, so cancelling the first night wasn't really an option. We were so unhappy with the room and overall experience that we **called to cancel our second night and left**. This was especially upsetting because we were staying here for our **wedding anniversary**. What should have been a special trip was made even more disappointing by this hotel. And to top it off. They asked for payment at the valet and then also billed me for it on my bill. **Do not rely on the photos when booking this property. What you see online is NOT what we experienced in person.** The condition of the room, cleanliness, smell, and customer service were all major disappointments. We will **never stay here again**, and based on our experience, I would strongly recommend looking elsewhere. **Absolutely not worth what we paid.**

Dana HL5/5 · 2026-07

Wir hatten einen traumhaften Aufenthalt in einem großen Apartment mit zwei Schlafzimmern, zwei begehbaren Kleiderschränke, zwei Badezimmer, einer großen Küche inklusive Kücheninsel und riesigem Kühlschrank. Darüberhinaus gab es einen großen Balkon mit traumhaften Blick auf die Bucht und den Hafen. Die Einrichtung war etwas in die Jahre gekommen, aber dennoch sehr gepflegt. Die Lage war ebenfalls super, fußläufig schnell an der Metromover Station, Supermarkt ums Eck. Parterre im Hotel kleine Mall mit Starbucks. Der Poolbereich draußen war auch klasse, auch wenn hier und da renoviert wurde. Wir kommen gerne wieder.

S. Cary D1/5 · 2026-07

My wife and I have tried so hard to like this hotel given it's location, but they just cannot get their act together. First of all, having been a Diamond member for 15 years in a row, I have seen it all. From very welcoming receptionist that make your day, to complete disrespect. Their receptionist were not disrespectful by any means, but far from welcoming. Did not give any type of welcome and certainly zero comment about me being a diamond member. I have a choice in where I stay and if you want diamond members to stay, be more appreciative. But one of the most frustrating things is being offered an upgrade when I check in, as long as I pay. When you have upgrades available, offer them to Diamond members like your supposed to, for free. From a service perspective, their Internet is terrible. We stayed on the 6th floor the first two times and I had an important business video call. I could not even get a strong enough connection to hold it. I literally had to sit with the door open to the hall and sit in a chair with the computer on the lap. We had the 9th floor last night and same situation, week internet. This should be embarrassing for any hotel this day and age as it is very simple to use a mesh system to ensure all rooms have strong coverage. Beyong this, the hotel and store area under it have been under construction forever. We have accepted this and the disruption due to the nice location. But the hotels communications are terrible. This was our third stay and every time it is chaos. Whether it is trying to find the temporary lobby, where to park, where to enter, or what is open and closed. We just stayed the night of July 17th and the found out the hard way that the fitness center is now closed. The one mandatory requirement we have when we choose a hotel is a nice gym as we workout every morning. NOWHERE did the hotel state that the gym was closed. Not when I booked, not on the app or website, and not even when we checked in. I absolutely would not have booked the hotel if I had known the gym was closed. At check-in they even give you a paper with the list of restaurants and the gym location. So, we get up early and head to the gym. We had to stop by the front desk to ask how to get to it given the construction, just to be told it is closed. This is downright deceitful and unethical to advertise your gym to guests, just to tell them it is closed when we go to use it. This is disrespectful to guests and for this reason, we will not visit this hotel again.

Garrett Gorczyca1/5 · 2026-07

I want to start this by saying the front desk was nice and didn’t hesitate in giving us a full refund. However, that is a red flag in itself, as it seemed like that was a common thing for the front desk to deal with. This was the worst Hilton I have ever seen. The floors were dirty, furniture and pillows stained, there was water coming from a pipe above into our balcony, coffee stains on the desk. When we tried to take the elevator down to the lobby it opened to some floor with scaffolding and construction blocking the way out… Truly a mess of a hotel. We ended staying at the Marriott next door which was nicer, cleaner, and even ended up being cheaper.

ashlee holland1/5 · 2026-06

The only somewhat positive to this place is the location and being convenient to the cruise port and food places. The hotel itself was a disaster. Yes, they warned about the lobby being remodeled but it goes far beyond that. There is one tiny elevator that is supposed to service the entire hotel side. We were on the 8th floor and the buttons to call for the elevator would not work. So we just had to wait around and hope that someone would get off on our floor soon so that we could hop on. The front desk staff didn’t seem to care and just shrugged their shoulders and said they’d let someone know. The hotel was absolutely filthy. Rooms were dirty and outdated. There were stains and holes in the bedding, stains and holes in the curtains, dripping stains down the walls, stains and tears on all of the mismatched furniture, and no hot water. The balcony door had 2 locks and neither lock worked. The only positive to this place was the Starbucks in the lobby. This hotel even being associated with Hilton is a disgrace to the name. I sent an email to the hotel itself 2 weeks ago and with these complaints and have not received any sort of response. So, it appears that whether you voice concerns in person or over email, they truly don’t care. I would avoid this place at all costs. All of the negative reviews are 100% accurate.