Hilton Garden Inn New York/West 35th Street

Erica Roberts5/5 · 2026-05

Loved every minute staying at this hotel. The location can not be beat! It was in a perfect spot right by major attractions and in the middle of downtown and uptown. So happy with this location. The hotel is super clean in both the lobby and the rooms. Service was top notch! Desk staff was friendly and accommodating. Bell men were very helpful and nice. They offer luggage storage both before check in and after check out. They do have an onsite cafe open in the am which is nice for a quick grab and go breakfast before you leave for the day. Rooms had some space in them and were very clean. Daily room service was an added bonus. If I and ever back in NYC i will be staying here !

Camilo Candel2/5 · 2026-01

We stayed at this hotel and, to be fair, the room was good and very clean. Housekeeping did a great job, and the room itself was comfortable. However, the “breakfast” is basically a scam. They advertise breakfast, but what you actually get is the option to choose only 4 pre-packaged items from whatever they have available, and you’re not allowed to combine freely or choose anything else. Everything beyond those 4 items is charged extra. Even the bakery products are pre-packaged and they just heat them up on the spot, so it doesn’t feel fresh at all. If you have the choice, I strongly recommend booking the room without breakfast. There are several great places nearby where you can get a much better breakfast for a fair price. The worst part was the attitude at reception: when we asked about it and tried to complain, the staff simply dismissed us and showed no interest in helping. Honestly, it’s shameful.

Brian Fitzgerald5/5 · 2026-07

Our night at The Hilton Garden Inn on West 35th street was perfect. Zero complaints from check-in to check-out. Staff were welcoming, friendly, polite, and treated us as if we were family visiting their home. The front desk staff were wonderful! The rooms were spotless. And the air conditioning was crisp! The parking garage right down the street was easy in and out.

karthikeyan Murugan5/5 · 2026-06

We stayed at this hotel for one week and had a very comfortable and enjoyable experience throughout our visit. From the moment we arrived, the front desk staff made us feel very welcome. They were friendly, helpful, and always ready to assist with any questions or needs we had during our stay. Special mention goes to Tony, who stood out for his politeness, kindness, and professional attitude. He always greeted us with a warm smile and made us feel truly valued as guests. The room was consistently neat, clean, and well-maintained every day. Housekeeping and room service staff did an excellent job keeping everything in perfect condition. Fresh towels, clean linens, and a tidy environment were provided regularly, which made our stay even more comfortable and relaxing. We really appreciated their attention to detail and dedication to cleanliness. Another great advantage of this hotel is its convenient location. It has easy access to the subway, which made traveling around the city very simple and stress-free. We were able to reach different attractions and areas quickly, which added a lot of convenience to our trip. Overall, we had a very positive experience and would definitely consider staying here again in the future. The combination of friendly staff, excellent service, clean rooms, and great location made our stay truly enjoyable.

Albert Cai1/5 · 2026-05

I spent four terrible nights at this hotel. First, the front desk staff had a poor attitude and were not welcoming at all. Second, there were basically no usable public facilities. The only coffee machine seemed to be permanently out of service. Worst of all, the hotel itself is very small, with rooms arranged in only two rows. If your room happens to be on the elevator side, you'll probably know the elevator's operating schedule better than the maintenance staff. Getting a quiet night's sleep becomes almost impossible. This is by far the worst Hilton I have ever stayed at. (BTW，After the first night, I tried to discuss the issue with the front desk and asked whether I could change rooms. I was told the hotel was fully booked and that changing rooms was not possible. On the third day, I tried again with a different front desk staff member. He coldly told me there were no rooms available either. What was even more frustrating was that he did not even glance at his computer before giving the answer.)

Alex4/5 · 2026-05

We had a pleasant stay overall and the location was superb. We also really appreciated that the hotel accommodated our request for a view of the Empire State Building, which was fantastic. That said, the hotel does feel like it needs some renovation in general. I would also strongly suggest adding at least slippers to the rooms. The bed was comfortable and the shower was good, although I felt the room cleaning could have been better. It was still acceptable overall. The biggest downside for me was the staff experience, mainly at reception. I didn’t find them particularly welcoming or friendly; instead, they seemed extremely tired and uninterested in providing a good level of service. Our check-in felt rushed, with no explanation whatsoever — basically just “pay and that’s it.” There was also an odd situation when my mum wanted to buy water. She was simply pointed towards where to get it, with no explanation of how or where to pay. Not everyone speaks English fluently or is familiar with the New York way of doing things, so spending one minute to properly help a guest would make a huge difference. There were around four people at reception talking amongst themselves rather than assisting, and in the end we just left the water there because we didn’t know how to pay for it. One staff member even seemed concerned that my mum was leaving without paying, which felt uncomfortable and unnecessary considering guests are paying thousands to stay at this hotel. On the positive side, the host staff, cleaning staff, and luggage gentleman were all lovely and welcoming. Overall, we had a great stay, but some basics and customer service aspects definitely need improvement.