Azul Beach Resort Negril by Karisma

Mariah Lemler3/5 · 2026-07

Overall our trip to Azul to celebrate our anniversary was okay. Upon arrival, our first few hours were met with a room that had no functioning AC, barely a light, and our “swim up” room that consisted of the tiniest corner end of the pool covered in leaves and ants and a shared patio with the room next door. Truly unbearable and disappointing. We asked for help enough that they ended up upgrading us to a swim up suite that mirrored the picture of the original room we had thought we booked. The room was clean, air conditioned and had a beautiful patio to the swim up pool. We were hassled by two “personal concierge” workers the first two days of our trip who promised a surprise waiting for us in our room for our anniversary, but were more concerned with getting their numbers and making a sale than they were about our experience. We never saw the “anniversary surprise”. Once they gave us their sales pitch, we never saw them again. Some employees were friendly, but most didn’t seem to care. Employees were kind to me, but were blatantly rude to my husband. For example, complimenting my outfit and making fun of his shoes in the same breath. Also the first sentence out of one’s mouth when my husband walked up to the front desk for help was “now what?”. When checking out, the bellman asked what company our transportation was through and while I was looking for the company on my phone, he stated “come on, you’ve got to know something!”. At first we thought they were being playful and sarcastic, but it didn’t end and their attitudes never changed toward him. The food options were extremely limited as well with one buffet serving breakfast, lunch, and dinner, and 3 restaurants that were very loud and hot inside. We didn’t get to try all the restaurants because they run on a schedule with closing on certain days of the week. After day 3 of our 7 day stay, my husband had contracted a stomach virus and had to suffer through with it til our last day. The food was mediocre at best. The room service was okay, but also very limited. Towels and water were extremely hard to come by. Your room is stocked every day with 3 bottles of water, which is definitely not enough for the Caribbean heat for two people. We were told we could grab some from coolers along the beach, but were informed after that those coolers were only for members and no one else. Some days we only forced ourselves to got to the buffet so we can get our water intake in. Housekeeping kept our rooms very tidy and were much appreciated. However, we did have some guests join us in our building….roaches on the floors and walls. The beach was absolutely beautiful and there were plenty of entertainment every day and night to keep guests busy. The coffee shop had delicious coffee and pastries. The resort makes a great margarita as well! The private entry to the pool was great, as soon as we were upgraded. We are grateful to have had the stay in Jamaica to celebrate our anniversary, despite some dissatisfaction with the resort and my husband getting sick. At least he was sick in Jamaica rather than at home! Our next trip to Jamaica will not be at the Azul beach resort, however.

jul lisa3/5 · 2026-07

Loretta (though I think I may have butchered her name) is possibly the BEST staff there. She is very articulate, always willing to help and can see has a genuine drive and passion for what she is doing. The rest of your stafd all came off as beinhg bothered. They hardly iniated a conversation or would just stare us in the face and pass. I had the pleasure of interacting with her and she is amazing. Had it not been for her check ins our stay was going to be moved. As an HR manager, sometimes when staff train other staff theyre more open and receptive. Maybe have her train some staff in common courtesies. Jada, Flamez , Marvin, Tio were saving graces. Food was a consistent 5/10. Got clean down twice in 7 days. Water hard to come by and staff disrespecting us amongst selves in dialect was hilarious because they thought we don't understand. I hope these staff are being compensated well because it was only them that made the stay bearable

1A M3/5 · 2026-06

The resort did not live up to my expectations. The rooms are dated and were not the level of clean I’d expect for a resort. Furniture and curtains stained and worn. Even the shower curtains. There were cats everywhere on the resort! I don’t have an issue with cats in general but on the resort, no. At this point, they should note the cats in their advertisement. The comfortability of the beds was fine. The bathroom I had suffered with low water pressure. I had no issues with the AC which was great considering how hot it was. I hoped the food would have been stellar because, well, it’s Jamaica! It was not. Typical resort level food. You’ll need to leave the resort for authentic cuisine. The staff was kind and mostly accommodating. The beach was nice. However, the cabana cushions were extremely worn and torn and most days we had to remove trash from them. You’ll also need to arrive no later that 9 am each morning to score one. If you have premium accommodations, you won’t have this issue as that side seemed to have a surplus of options and attendants cleaning them. Overall, I’d say the resort is a 3.7 at best. Great value for larger parties and or those traveling with children. Atmosphere was nice and not rowdy. I’d return to JA for sure but not to this resort.

Ery.k1/5 · 2026-06

I rarely leave negative reviews, but this hotel was one of the most disappointing experiences I’ve had. Housekeeping was extremely poor. The cleaners would come into the room, but often the bed sheets were not changed, towels were not replaced, and basic amenities such as shampoo were missing. It felt like the room was never properly serviced. The staff’s behavior was also inappropriate at times. Several male employees were overly flirty and repeatedly asked for phone numbers, which was uncomfortable and unprofessional. The food was very repetitive with very little variety, especially for an all-inclusive resort. The restaurant service was equally disappointing. It was common to wait 20 minutes or more for a drink, and on multiple occasions our orders were forgotten completely. Many servers seemed uninterested in helping guests. Overall, the hotel failed in the areas that matter most: cleanliness, professionalism, food quality, and customer service. I would not return and would not recommend it to anyone expecting a relaxing and enjoyable vacation.

Casey O'Brien3/5 · 2026-05

I’m shocked at all the 5 star reviews. We stayed at this resort for 3 nights for a wedding and were overall very disappointed. The food was extremely hard to find, often unavailable, twice the resort “ran out” of food, and when we did get to eat, the food was extremely disappointing and not a good representation of Jamaican food. 2 days we tried to get the jerk chicken on the beach, but they ended abruptly and early. We did a swim up room which really was nice. I loved the access to the pool and the ocean was stunning. The housekeeper did a great job cleaning the room each day. This is why I gave any stars. We were in building 11 on the first floor and all night long. You just hear traffic from the road outside and doors slamming. It really isn’t soundproof at all. The wedding team was very unprofessional, nobody was on the same page, and they absolutely dropped the ball when it came to last minute changes due to weather (which should not have been a surprise since it rained everyday around the same time). Lastly, another major con is DO NOT GO THERE IF YOU ARE PREGNANT. It seems they really don’t like pregnant women. My best friend and I asked for non-alcoholic beer everyday and everyday we were met with the same response: “you have to pay for it.” How does that make any sense? We spoke to a manager, and they said no problem. We do not have to pay, but that memo never got to any of the bartenders because every time we asked, they said they would charge us and that they needed to hear directly from the manager that what we were saying is true. Therefore, I did not get any non-gold beard the entire trip. Next, mocktails. The piña Colada was great! But that’s really all they have to offer. They looked at us funny for asking for club soda and mango juice. At the rehearsal dinner, they took our mocktail order and never returned with anything the entire night and never checked on us again. It seems they only care for people who can drink. I will say, individual staff members really cared about their job and performance. The hair and makeup artist, Michelle, was great and the woman making my morning lattes took great care and even snuck me and my husband a burger when they said they ran out of food. Needless to say, I would never recommend this hotel and certainly won’t be returning.

Marilyn Stevens4/5 · 2026-10

It was a goos experience, thw hotel ia very great pools and spectacular sea views. Staff were all friendly. always smelling and very approachable. I had two spa sessions which was amazing- thanks Michelle you donw a fantastic job trying to solve my neck ache, thw hot stone message was really good. The entertainment was really very good each night the guys put on a different show which is so good. Just want to say TT is one of the best entertainer I've met - she goes above and beyond so the wuest can have a good time. Unfortunately there a few improvement that would made this experience much more enjoyable, the room service is very poor had to wait a long time for food, so my advice is to order before you get hungry, quality of food needs to be reviewed. Overall I had a great time. Thanks to all the staff at Azure that contributed to make my holiday enjoyable.