Hotel Couples Sans Souci

KR Travel3/5 · 2026-01

Where do I start? This resort is advertised as a 5 star property and it would be generous giving it a 3. The resort is old and tired and badly in need of upgrades. To start with a few positives: airport pick up was organized with no issues.(be prepared for a 2 hour drive in traffic). Check in was very welcoming and organized including luggage delivery to our room. Our king size bed was very comfortable. The grounds are absolutely spectacular and well kept. For the most part staff were wonderful. Carol who makes the breakfast omelettes is a joy! New Year’s Eve celebrations were fabulous and very well done. The cocktail party, main event and entertainment were extraordinary despite the weather not cooperating. The Bella Vista restaurant was consistently good with wonderful service. Now for the negatives: we expected so much more of the buildings, pools, beach and food after looking at the pics on their website. The buildings are tired and in need of renovations. Our room needed a deep clean right down to mildew in the shower. When you reserve you get an email as to what you would like stocked in your complimentary mini bar. When we arrived our choices were not present. We reached out to the front desk, we used their app, we spoke to beverage staff and finally the day before we left we were able to get some of what we requested. Unfortunately some of the bottles had been previously opened so therefore we did not consume them for obvious reasons. We mostly used the AN pool and beach. The pool and hot tub maintenance were lacking. Most days you could not see through the cloudy water to the bottom of the hot tub. The lounge chairs are equipped with floatie type pads. They were filthy and covered in mildew. The pool bar always ran out of plastic glasses. By mid day everything was served in a tumbler including wine. The selection of drinks were limited when they ran out of stock and there were no non alcohol beers to be had. The beach was intermittently raked but garbage persisted in the sand. Food: breakfast is served buffet style with an omelette station in Palazzina. It is repetitious and unless you get an omelette items in the chafing dishes are lukewarm at best. It is the same food daily. Staff don’t work as a team. You may get a coffee cup when you sit down but getting it filled with coffee is another story. The higher end Casanova restaurant was a total disappointment. The menu is fabulous and the food is tasty; however, the food was consistently cold and the service was either slow or non existent. The restaurant was consistently obviously short staffed. The gym is small and cramped due to it being relocated as the original facility has structural damage. This is understandable however the equipment is very dated and needs to be replaced. Most of the issues we encountered were brought up to senior staff yet after an 8 day stay we noticed no improvement to even the basic issues. This resort was a very expensive 3 star experience. Overall it is a one and done for us.

Marc D5/5 · 2026-01

We had a great experience at Couples San Souci as first timers at a Couples resort. Even though Jamaica had recently had the cat 5 hurricane, you wouldn't have known it at the resort. They did an awesome clean up. Service was excellent and the food was very good. We spent all our days at the au natural pool and beach and thoroughly enjoyed the experience. My only suggestion to Couples would be to take better control of the activities at the au natural pool as there were several repeaters as a group that played pool volleyball all afternoon essentially taking up most of the pool when pool volleyball was only supposed to be for an hour. Some folks would also prefer to float in the pool or just socialize and it was more difficult with volleyball going on all afternoon. . Also if you were laying on the pool chairs on the pool deck you were at risk of being hit with the ball. The resort could also come up with some more creative activities or contests for couples rather than just trivia and have resort merch. as prizes. Overall we had a great experience and will return.

Nicoletta D'Angelo5/5 · 2026-06

Couples San Souci has it all! And to be honest, I would disregard any comments about lack of service. I pre registered as the resort requested and let them know it was my partner’s and my anniversary and we had a lovely note and bottle of champagne in the room upon arrival. Our room was spotless and Jacquline, our housekeeper, kept it that way our whole stay. Turndown service at night was a nice touch and welcome after we came back every evening exhausted from enjoying the superb entertainment the resort put on nightly. Jamaican night was an experience we will not forget. Shanae was amazing and engaged everyone! She was actually the reason we went to all the entertainment nights. Her fun energy made us want to check everything out! All bars and restaurants provided quick service with a smile. The pools were clean and rarely packed. It was always easy to find a spot on the beach or by a pool. The vibe of this resort is total relaxation in a fun and flirty atmosphere surrounded by beautiful flora and fauna. We had no issues with the daily mini fridge restock and were able to get all items requested through the site provided by scanning the QR code on the screen. We did the snorkeling excursion which was part of the activities included in the price of the resort. It was really cool to snorkel a shipwreck and the coral reef. We swam in the ocean, the main pool and the mineral pool. The mineral grotto is an experience in and of itself. The water was so cold and welcome after sunning ourselves by the mineral pool. We did it all for food from room service to beach bar to reservations and all the food was incredible. Did we like some more than others, yes. But I would be lying if I said that I had a bad meal at any time. I did get a deep tissue massage from a therapist also named Jacqueline. She was pleasant, professional and gave me one of the best massages I have ever had in my life. The property is stunning and while there is a lot of stairs, it is not unmanageable. Overall, this resort is beautiful, the staff are all friendly, the food/drinks are fanstastic, and the vibe is relaxing.

Hedonistic Adventurer4/5 · 2026-04

We came here primarily to experience a different nudist option in Jamaica. The nudist section is very friendly, very private with security stationed outside. Inside the secluded area is a good sized pool. Hosted entertainment, local music (which I loved!!). A full bar with two servers along with a beach side dining option. On the beach are chairs with umbrellas and there is a smokers area, a table tennis set and some games. The rest of the hotel is a quiet affair with rules around covering up for dinner etc., there are beautiful grounds to enjoy, tennis courts and lots of and hosted entertainment day to night. There is plenty to do and explore within the resort. 5 days is a good length of stay in my view.

Troy Vallo2/5 · 2026-02

Lets start with, we came with our friends, and we are having an OK time. What can I say, we like those guys. The new pickleball courts are almost ready. Almost being the active word.The food is what youd expect. Sometimes good, sometimes fair. The drinks are fair. The weird thing is, they all have the same after taste. My guess, the ICE. The weather has sucked. Thats nobodys fault. We got some sun today. Winning. So now here is why 2 stars is probably being kind. We are on 2 1/2 days of no hot water in the room. I jusy took a cold shower getting ready dinner. Even worse, now I have to tell my wife. Wish me luck! ;-)

P M3/5 · 2026-01

I have very mixed feelings about this resort, as it has a lot of potential but is unfortunately mismanaged and you notice it mostly in the staff’s behaviour. Positive: the setting is beautiful and I loved that the resort is small and broken up into different parts so people are not crammed together in one space. I actually thought the food was good, maybe it was a bit repetitive but it was always fresh and plenty of options and very good quality at both restaurants (Bella Vista and Casanova). The ladies in the SPA were amazing and we went for three massages while we were there. There’s plenty of activities. People complaint about the small beach but I thought it was completely fine for the size of the resort. We were also happy with the daily cleaning and turn down service. Another very positive person was the lady at the omelette station (Carol) and the ladies at the Java Cafe - they made my day every morning. Super positive was also Zuki the tennis coach. Negative: most of the staff were lazy, inattentive, seemed unbothered and almost annoyed they had to be there. If they spoke to you it was with attitude, many never smiled and especially at the restaurants they were speaking at you and not to you. In general service at the Palazzina restaurant was so slow - multiple times we had to wait for two cappuccinos for over 30 minutes despite repeatedly reminding the staff. At the Casanova restaurant some of the staff were just rude and why doesn’t anybody ever smile? I don’t know if that’s an attitude problem or if they have never been trained in proper service. The drinks at the pool bar were poor and inconsistent - depending on the person mixing them you could get two completely different drinks when ordering the same thing. The room had a musty smell and our clothes started smelling funny as well. AC gave up on the last day. And the best thing that happened was when they decided to spray a chemical against mosquitos that is as heavy as smoke from a fire and smells very badly and they decided to start spraying at 6pm while guests were walking around the resort - we had to run away from the fog not to inhale it and all reception had to say was “it’s fine”. It’s not fine, my eyes started burning and this could cause a major attack in people who suffer from asthma. I understand you need to spray but INFORM your guests beforehand or spray at midnight not when guests are out and about for sunset drinks. In general whenever interacting with most of the staff it just felt like we were a burden to them and they couldn’t be bothered. Of course this doesn’t apply to all the staff, there was some hard working and attentive individuals who seemed to take pride in their job. We still enjoyed our stay but mostly because of the scenery, the weather, the food and the nice people we met there but we definitely wouldn’t come back and under these circumstances I wouldn’t recommend this resort to anybody as it doesn’t live up to a 5 star resort.