Hampton By Hilton Edinburgh West End

Dolly WANG2/5 · 2026-07

My husband and I stayed here one night. A male housekeeping staff member entered our room without permission, swiping his card without knocking or checking if anyone was in the room. This greatly frightened my husband(I was not in the room at that time, otherwise I would have called the police immediately). The staff member left without any apology afterward. I intended to provide feedback through the Hilton, but I haven't received any customer experience survey emails yet.

Zhiqun Chua4/5 · 2026-06

Hampton by Hilton Edinburgh is a quiet and comfortable hotel that meets the expectations of a 3-star hotel. The room was spacious, but the sofa bed was not very comfortable. There was also no complimentary water provided in the room. The TV was not the latest model, so we could not mirrorcast from our mobile phones. Breakfast was good by American hotel standards, and they even had a waffle maker machine, which was a nice touch. Overall, it is a decent stay if you are looking for a quiet and spacious hotel in Edinburgh.

Nicole „NBW“ Wohlfarth4/5 · 2026-07

Ein angenehmes Hotel an der Hauptstraße. Gleich eine Querstraße weiter hat man den Edinburgh Quai, ein sehr ruhiges und sehenswertes Viertel. Das Zimmer selbst ist sauber und angenehm gewesen. Beim Frühstück habe ich zuerst ewig die Butter gesucht, die unlogisch angeordnet ist.

Varya1/5 · 2026-06

Честно разочаровалась в этом отели, не ожидала того от Хилтона. Начнем с того что нас трое и нам дали номер 2 метра, в котором ты можешь закрыть либо шкаф либо туалет и то который не закрывается на замок. Для 3 человек это очень не удобно. Хотя в номере есть еще одна дверь, но когда мы ее открыли была еще дверь😂, на самом деле наверно нам должны были дать два номера за такую то цену. В туалете не приятно пахнет канализаций.А в номере очень душно, и кондиционер ели пашет. Кровать очень маленькая и не как не двух местная, она настолько мала что уборщиком номера пришлось сложить подушки два раза, а то бы они просто бы не влезли на кровать🤦🏽‍♀️.А вторая кровать просто будто лежишь на пружинах. В номере так же нет мини бара, тоесть холодильника. И нету ёршика. Случайно дотронулась до смыва в туалете и он отлетел, но мы его быстро починили. Мы жили на последнем этаже, пятом и у нас сам по себе иногда выключилась вайфай и вообще работал не идеально. Лифты очень не удобны, в отели большая загруженность, а лифта всего два. и он очень странно устроен что даже если тебе нужно в низ ты поедешь на вверх. Завтраки тоже расстроили, каждый день одно и тоже, не большой выбор горячих блюд нет разнообразие и еда низкого качества, и очень жаль что в этом отели нельзя взять номер без завтрака. На последний день даже пошли завтракать в заведение не в отели, потому что это было уже не возможно есть. Из плюсов вид был не плох, большое окно в пол. И хороший кондиционер для волос. А так цена качества вообще не оправданна, не советую отель.. ОДНА ЗВЕЗДА!

Mark DiNallo4/5 · 2026-06

Overall it was really good. I had a couple nitpicky issues with it. Bed was SUPER firm, to the point that I woke to a giant backache every day. Maybe some like this-I'm used to something a little more moderate at the many, many hotels I stay at each year. Front desk staff was very nice in general, sometimes a little curt but that's also just how us Americans sometimes view the usual British demeanor, Rooms were clean, spacious by Euro standards, but again just a couple minor things. 1. The ONLY available power outlet in the bathroom was the shaver outlet built into the mirror. Doesn't really sound like much of an issue until your wife is forced to blow dry her hair at the desk next to the television. Kinda strange. And lastly, there's no refrigerator in the room, at all. So, if you're like us and you maybe drink a red bull in the morning and a couple sodas throughout the day, get used to walking up to the Tesco 3-5X per day. They have a couple types of canned soda available for purchase at the front desk, but it's really pricy, and if you want to charge them to your room, just be aware that they will need to set up a specific deposit for that purpose. People have mentioned the breakfast buffet. I really don't know what they were referring to? It's huge, tons of choices that mainly tend heavy toward traditional Full English style, and while I personally got a little tired of it, and yes it was extremely busy at times, as a whole I found the food decent, the espresso style machines amazing, and the staff were so incredible, refilling items before they ran out, clearing and cleaning tables in seconds, and always there to help us hapless tourists who haven't used a waffle maker before (this American included). So not perfect, but the location is really great, it's about 0.8 miles to the Royal Mile, it's close to Princes St, it's near a lot of good pubs and bars and the like, and it has The Coffee Cave right next door, which quickly became a daily visit for us. I'll go with an overall rating of 4.23 out of 5, which by necessity rounds down to 4 stars overall. There were minor changes I would like to see, but I wouldn't hesitate to stay there again.

Mark5/5 · 2026-06

The Hampton by Hilton Edinburgh exemplifies Hilton's standard of room cleanliness. I was impressed by the spotless toilet, duvet, and towels. Another aspect that amazed me was the hotel’s prime location, close to Princess Street, Waverley train station, Edinburgh Castle, and the National Museum of Scotland. While all these attractions help foster guests' loyalty to the Hilton brand, I believe more is needed to elevate it to a world-class level. I understand Hilton maintains a unified service standard, meaning all brands, such as Legend by Curtio, DoubleTree by Hilton, and Hilton Garden Inn, must adhere to its SOPs to ensure consistent guest expectations. Although it offers free tea, it is limited to just two small packs of milk. The hotel could benefit from adding a mini fridge (via room service), a complimentary bottle of water, and pay-per-view TV. I observed the front office staff; there are inconsistencies in uniforms, which undermines the very differentiation Hilton is known for. Additionally, a menu of hotel services is missing from the rooms. This is a missed opportunity, as guests who eat out or visit other restaurants are only using the hotel for sleeping. While I commend the housekeeping team for their excellent work, they should avoid blocking the corridor with dirty duvets and towels. Nevertheless, I would recommend this brand to all, given its central location, clean rooms, and a satisfying breakfast with a good variety of options. I really enjoyed myself.