Ocean Coral and Turquesa

Rocio BUA GONZALEZ5/5 · 2026-02

Antonio por su amabilidad, Alexis por su sonrisa, Gustavo por su servicio y Eduardo por su atención en la.piscina son menciones con estrella superior. Manuel en el Mike's coffee no tiene precio como profesional, de 10. Todo el.mundo en general recibe cada día con una sonrisa y eso hay que distinguirlo. Las instalaciones limpias, pena que cogimos sargazo y no pudimos disfrutar todo lo que queríamos de la playa. Por lo demás hotel muy recomendable. Si algo se puede mejorar es la disponibilidad de hamacas. Comida en buffet excelente! Gracias!

jose luis martinez jimenez5/5 · 2026-03

El hotel es muy amplio con buena distribución para el plan que uno vaya, si es diversión con los pequeños, si vienes en plan de con beber está muy bien la alberca con música, muy recomendable el restaurant mexicano👌, en nuestra experiencia personal dónde pasamos mayor tiempo fue en el área infantil en kids club, excelente personal, mucha amabilidad de todo su personal gran variedad de actividades muchas atención hacia los pequeños buen ambiente infantil muy recomendable para los pequeños. El hotel fenomenal, solo podemos tener un comentario de observación que nosotros pensamos en reservar en el hotel por el área infantil que incluía los toboganes. Y la sorpresa fue que cuando llegamos estaba cerrado y si te desiluciona que no puedas contar con esa atracción por la que elegiste el hotel, sería muy importante poner un aviso en su página que está en reparación con una fecha tentativa de fuera de servicio y que ya sea desicion personal si reservas o no, de ahí en fuera excelente servicio en todas la áreas llámese, restaurantes, meseros, cameros, siempre atiende con mucha atención. Felicidades con el trato personal.

Sil Ver1/5 · 2026-07

As frequent visitors to Cancun, we have never experienced such abusive, hostile, and discriminatory treatment. What was supposed to be a family vacation turned into a nightmare involving physical intimidation of my pregnant wife and autistic son. 1. Unreasonable Delays & Extortion-Like Practices. We arrived at 11:00 AM. Despite other hotels and resorts, rooms are regularly ready early for check in, we were forced to wait until 4:00 PM (an hour past the official 3:00 PM check-in time). When we complained, we received zero apologies. We watched multiple other parties get checked in early. It became explicitly clear that unless you bribe the front desk staff, you will be penalized with late check-in times and zero amenities. 2. Physical Aggression and Discrimination Against My Autistic Son The most horrific part of our stay occurred near the pool. My autistic son cannot act in the water and experienced a gag reflex in the water—a well-known trait for autistic children under stress. He did not vomit. Despite the life guard being all the way across the pool talking to her friends, the life guard falsely claimed he threw up.Staff members followed us to the elevator, physically blocked the elevator doors with their feet, and cornered my terrified, crying children. They aggressively grabbed our wrists to force-read our resort bracelets. When we tried to walk away from this hostile treatment, Supervisor Victor threatened to call the police on us. 3. Assault of My Pregnant Wife As the situation escalated because I was forced to raise my voice to defend my family, staff members physically pushed my pregnant wife's chest and stomach. When I went to the front desk to report this physical assault, the staff ganged up on me, shouting and attempting to intimidate my family (which included my pregnant wife, my autistic son, and our infant). 4. Total Lack of Accountability from Management When we finally spoke to the Head of Customer Service, she completely shielded her abusive staff. Instead of addressing the physical assault of a pregnant woman and the harassment of a special-needs child, she simply stated our room was finally ready. She condescendingly added that we "won't be charged for pool cleaning"—even though our son never threw up in the first place in the pool. As I was explaining everything to her, Supervisor Victor was still standing there smirking at everything I am saying still hoping to intimidate me. She also did not want to give me the female staff member's name to hide her identity from complains. No repercussions to staff members from their managers. She also statted that it is the staff member's job to act that way and that's coming from head of "customer service". Conclusion This resort is old, outdated, and unrenovated, but its physical state pales in comparison to the absolute malice of its staff. They are discriminatory, violent, and corrupt. Do not bring your family here, especially if you have young children or family members with special needs. We will be escalating this to corporate headquarters and legal counsel. Also I posted a picture of a racoon swimming in the pool. But they wanted me to pay for the pool cleanup for allegedly my son throwing up which he didn't. Also a picture of the beach which was inaccessible because of the seaweed that they didn't clean.

Kristin Pichoskie1/5 · 2026-07

Our first family vacation quickly became one problem after another. The beach was completely unusable due to massive amounts of rotting sargassum, with a strong smell throughout much of the resort for our entire stay. While we understand sargassum is a natural occurrence, we saw very no effort to clean the beach, even though nearby resorts were actively removing it. We were wrongly asked to leave the water park with our daughter and never returned because we were told we weren't allowed. Guest Services later admitted this should never have happened. We were denied dinner because of the soccer event despite many empty tables. After Guest Services brought us back, we were told it was too late to order and went to bed hungry. Management later admitted this should not have happened. Before our dolphin excursion, I was denied breakfast because I was wearing a bikini top despite not finding any written dress code. We were also told there were no bananas for our daughter, only to later see other guests eating them. As part of resolving our concerns, management arranged dinner at Blue Moon. Because our daughter couldn't enter the adults-only restaurant, we were told to eat at the buffet and have our meal delivered there. It never arrived. We were promised a 3:00 p.m. late checkout but later received notice that checkout was noon, creating unnecessary confusion. Our room's air conditioning struggled to keep the room cool, we encountered large cockroaches, and we were verbally quoted $5 for a souvenir tumbler but later charged $27.96 USD. A couple of staff members were genuinely kind and helpful, but unfortunately most of our concerns were handled poorly. We appreciate Expedia for listening to our concerns and providing a fair resolution after the resort failed to do so. Unfortunately, based on our experience, we would not return or recommend this resort.

Danielle5/5 · 2026-05

Antonio around pool area .Eduardo and Gustavo at pool bar Alexis too and Alejandro at chill out bar are amazing! They are so friendly, very hard working and will make you all the drinks you want...even have another ready and waiting before you are done your 1st. If you don't know what to order, just ask! Go see these guys they are awesome. They work very hard not only behind the bar but taking drink orders/delivering them around the pool. Please remember to say thank you, give a smile and a tip of gratitude for these hard working people. Lorena @the morning buffet @the omelet station, kudos to her! She is always smiling and welcoming :) She makes our mornings. Adela, with the Spa..she is very informative and lovely. No pressure to purchase but to be honest..we were going to go with a massage off resort but it was her as a person that had us decided to book a couples massage 💆‍♀️ 💆‍♂️ with the spa. Each day at the pool she would say hello, ask about our day. Yael and Fernanda, were amazing for aqua fit and Zumba, the shows were amazing. So many more that we would love to mention, even the gardeners were hard working and friendly.

Molly Berthiaume5/5 · 2026-04

(Review of our entire stay and a special thanks for Joelle, the bartender at Villa Marina bar!) This was my second stay at Ocean Coral and Turquesa and it was just as lovely as the first! The service is friendly, the food is good with plenty of options, the rooms are new and clean with great daily cleaning service, the beach and pools are nice and clean. The only two minor complaints I had: the reservation system opens at 10 am and it can be difficult to get reservations for the a la carte restaurants if you don’t book right at 10 am. If you have issues, guest services can help you which is a nice accommodation (for dinner, Hacienda Los Girasoles is my personal favorite while my boyfriend liked the Sensai Japanese restaurant best). Also, if you want a pool chair and aren’t part of the privilege package, you have to get outside very early to reserve a chair. Beach chairs were abundant so we had no issues with chairs there, and the beach was very nice. We ended up with a leak from the AC in our first room and maintenance was very quick coming to assess the issue, and when they determined they couldn’t fix the issue right away, we were promptly assigned a new room with an ocean view on the top floor (this was a complementary upgrade). Guest services checked in with us multiple times after this change to ensure we were happy with our new room and to see if we had any other requests which I thought was very nice! It was our first time doing the El Beso package which we enjoyed because we got our own section of beach and access to an additional a la carte restaurant for breakfast and lunch. Joelle, the bartender at the Villa Marina bar (picture included 🙂), went above and beyond to make special drinks for my boyfriend and I that we loved. He was very attentive, friendly, and clearly loves his job; we made the trek from the beach every day to see him for his drinks! Overall 10/10 experience, 5 stars, would return to this resort without hesitation.