Red Castle

Myat Hsu4/5 · 2026-07

I had a wonderful stay at this hotel. I would like to give special thanks to the housekeeping team, especially Ms. Ei Phyo and Mr. Thaw. They were always friendly, warm, and attentive. Whenever we needed anything, they provided it promptly with a smile. The room was very clean, the bed was neatly , and there was no dust at all. The environment was quiet and comfortable, which made our stay very relaxing. I would also like to compliment the reception staff and the bellboy. They were polite, helpful, and provided excellent service throughout our stay. The swimming pool was also very nice and well maintained. Overall, we had a great experience and truly appreciated the excellent hospitality. Thank you to the entire team for making our stay so enjoyable. I would definitely recommend this hotel and look forward to staying here again.

Bailen Pano1/5 · 2026-03

Dear Management, I would like to share our experience during our recent stay at your hotel on March 20, 2026. We were a group of Filipino families who booked four rooms (156, 158, 110, and 111). Initially, we were very pleased with the hotel. The location is good, the rooms were comfortable, and we had a relaxing and enjoyable stay. In fact, we thought we had finally found a hotel we could return to whenever we needed a proper rest. However, our experience the following morning was disappointing. At around 11:30 AM, we received a call from the receptionist reminding us of the 12:00 noon checkout. Unfortunately, the tone of the staff member was rude and unprofessional. I politely asked her to speak more courteously, but she continued speaking quickly and abruptly ended the call while I was still talking. When I shared this incident with my friend, she mentioned that she had a similar experience with the same receptionist during check-in, where she also encountered rudeness. This made us feel uncomfortable and concerned. We are not asking for any compensation; we simply want to provide feedback. As guests, we believe that good customer service is essential, especially in the hospitality industry. In conclusion, while we can recommend the hotel itself, we are disappointed with the service provided by this staff member. Thank you for your time and attention. Sincerely,

Jiwoo Park5/5 · 2026-07

Fantastic stay at Red Castle Hotel in Sharjah! The Executive Suite was spacious and spotless, breakfast was great every morning. Special shoutout to Peter at the restaurant! He was consistently attentive and friendly, always making sure everything was just right each morning.

Minna Huttunen1/5 · 2026-01

AVOID AT ALL COST, TOTAL SCAM RED CASTLE HOTEL! First I made a booking through booking.com, put my card details and all was showing confirmed and I thought i have a booking for my upcoming holiday in Sharjah. Not long after I received a message through booking.com message system saying I need to send my confirmation to an email with the full name, booking number and number of guests. Wondering why, did it anyway to keep the booking. Next thing there came a reply with a link looking like booking.com asking to send my card details to confirm the reservation. At this point I reported the scam to booking and sent emails directly to the hotel and through the booking.com message system. I received a reply from booking.com that they would never ask me for this but no reply from the hotel whatsoever. A week passed and still nothing and i sent another mail asking if my late check-in time is confirmed since they have not responded to my messages. Some days passed again and they sent a cancellation on my reservation due to incorrect credit card details. I updated my card details as they were corrected from the beginning. Only then did they send me a message saying that they cannot accommodate my booking due to very low rate, saying their system was hacked. I said it’s not my mistake and since they have ignored my messages until now, i do not accept the cancellation. I contacted the booking.com help but the hotel didn’t reply to their message either. Then only someone actually wrote me a message that they cannot give me the room with the price I booked but offered double price. I declined. I got another cancellation due to incorrect credit card details and that was the end of that. Super disappointed and read also other stories of similar scams for their Ireland hotel. I made another booking at the time of arguing with them about the cancellation through Agoda. Price was higher but close to what they offered. Today, I got a message through Agoda messaging system that if I do not confirm my booking through email at the end of the day, I will lose my booking and cannot book for the same dates again. Same scam upcoming. I do not recommend this hotel to anyone wanting to keep their card details secure, it is clear that they are part of this scam and should not be trusted.

n20n05n ALRAJHI5/5 · 2026-08

من الفنادق اللي ارتاح لما استأجر فيه.. مواقف السيارات متوفر.. سعرهم مناسب جدا غرفهم واسعه.. طلب كوايه ملابس وما تأخروا في احضارها ونفس الشي طلبت بطانية ووفروها بسرعة

Mj4/5 · 2026-07

I stayed at the Red Castle Hotel for a week this summer. The room was decent enough, though not exceptional. The highlight was the breakfast every morning, made even better by our waiter, Peter. His warm greetings and top-notch service gave me a great start to the day. Thanks to Peter, my stay was much more memorable. I'd definitely stay here again!