Argento Hotel

A Garcia1/5 · 2026-08

My experience at Hotel Argento was genuinely one of the worst hotel stays I have had, particularly as I was travelling for business and needed a clean, welcoming place where I could also work. This hotel is advertised as a 4-star hotel, but clearly between 1 -2 stars at most. The gap between the advertised standard and what I experienced was significant. The room had an unpleasant smell, and I found stained towels and bedding on arrival. On two separate occasions, I was also given pool towels that smelled unpleasant. The pool itself appeared dirty. The Wi-Fi had constant problems, to the point where I could not work properly, and I ended up going to a nearby café in the evenings just to get my work done. My biggest concern, however, was safety. I was placed in a separate building across the road from the main hotel. There was no reception staff or visible hotel staff in that building when entering or leaving, which often made me feel unsafe, particularly in the evenings. I did not feel there was any proper staff presence or support should something happen. Given that I was travelling alone for business, this was particularly concerning and not what I would expect from a hotel advertised as 4-star. Check-in was also more than an hour late. The biggest issue, however, was the customer service. On checkout day, I mistakenly thought checkout was at 12. A member of staff came to my door twice, and on both occasions she was rude. The second time, she aggressively told me, "You need to get out now." I remained polite, smiled, said okay and rushed to get myself checked out. When I arrived at reception, another member of staff greeted me with, "Huh, what?!" I explained that I wanted to check out. She told me I was 45 minutes late. I apologised and explained that I genuinely thought checkout was at 12. The way she looked at me and spoke to me was openly unpleasant. I simply said that, given I had also been checked in almost an hour late, perhaps we were even. I had no interest in getting into a confrontation, so I left. I want to be clear that, in my experience, this was not a language or cultural misunderstanding. The staff I encountered spoke English very well. The problem was the manner in which certain staff members chose to speak to and treat guests. The level of basic civility, hospitality and customer care was shockingly poor. I also witnessed staff speaking rudely to other guests. Ironically, the only staff members who consistently smiled and were genuinely kind to me were the cleaning staff. They were by far the warmest and most welcoming people I encountered at the hotel. I also personally observed interactions that gave me the strong impression that they were poorly managed and not always treated with the same respect by some reception staff and management. It was uncomfortable to witness. These interactions may sound small individually, but together they created a consistently hostile and unwelcoming atmosphere. As someone travelling for business, that is the last thing I expect when paying to stay in a hotel advertised as a 4-star hotel. What makes this even more frustrating is that I have stayed at three other hotels in the same area and had absolutely no issues. In fact, I experienced amazing service and consistently polite, professional staff. The Mercure is one example. The difference in service and hospitality was significant. I will be sticking with those other hotels on my future visits to the area. Management at Hotel Argento seriously needs to review its staffing, listen to guest feedback and invest in proper customer care and hotel service training. For the money, I do not think this hotel is worth it. There are several other hotels nearby, within walking distance, and I strongly suggest choosing one of those instead.

sergio lobato lópez4/5 · 2026-09

Buena opción a elegir. Estuvimos 7 días. Localización buena, a pesar de estar cerca de la zona de fiesta, es tranquilo y nada de ruido. Muchas opciones de restauración cerca. El desayuno bastante variado. Personal muy amable. Varios de los de recepción son hispanohablantes. La habitación amplia y cómoda. Aire acondicionado perfecto. El pero… no tiene parking, tienes que dar alguna vuelta alrededor para encontrar un hueco en línea blanca.

Jehu Tsapi5/5 · 2026-09

Dieses Hotel zählt zu den besten Unterkünften auf Malta. Sowohl der Service als auch das Personal zeichnen sich durch ihre hervorragende Qualität aus. Das Hotel und die Zimmer sind zudem ausgezeichnet ausgestattet und bieten einen erstklassigen Komfort. Ich kann das Hotel daher sehr empfehlen.

Lara2/5 · 2026-07

This hotel needs to ensure they are consistent. Although my room had no issues, my parent’s room was very outdated. The internet only worked in my room, the bed was only comfortable in my room and the bathroom was only functional in my room, you get the idea. The worst part was the pool that should not be operating. The water was so dirty it was saltier than the sea. I’ve never seen anything like it. Breakfast was good, plenty of options to choose from. Location was good too but this is far from a 4- star hotel.

Patrick B Ryan5/5 · 2026-05

Fantastic location for bus and ferry options so that you can explore the island. Rooms are decent for a week or so away from home... Decent breakfast and very friendly English speaking staff. The area is busy and bustling with plenty of shops and restaurants including McDonald's and Burger King if you want them. Very safe location for single travellers or families alike. Malta is a lovely place to visit.

Rodrigo Gonçalves2/5 · 2026-05

The hotel has some positive aspects, especially its excellent location and the friendliness of the staff, who were always helpful and polite throughout the stay. However, the overall experience fell short due to several important issues: there was no water in the shower at one point, the breakfast had very limited variety, the soundproofing is quite poor (especially considering the hotel is located next to a bar area), the minibar was not working properly, and some of the room’s power outlets were not functioning. With some improvements in maintenance and attention to detail, the hotel could offer a much better experience.