Tivoli la Caleta Resort Tenerife (ex. Sheraton La Caleta Resort)

Kim Sheridan5/5 · 2026-07

Four days into our seven day holiday and we feel completely at home… we’re already planning our return! ❤️ I can’t recommend this place highly enough. The customer service has been exceptional. Every single member of the team has been warm, welcoming and helpful. They made such a thoughtful effort to celebrate our wedding anniversary, which was incredibly appreciated. The hotel grounds are beautiful, the communal areas and our room are immaculately clean. The breakfast and dinner included with our package have been delicious every day—so much variety, all prepared and cooked to perfection. There is something for everyone here: sports bar, chill out areas, pool with music, family pools and quieter adult areas, we’ve never struggled to find a sun lounger. The evening entertainment has been fantastic too - the live singers are top notch, we love hearing their voices drifting through our open balcony doors as the sun goes down. The location is perfect - La Caleta is a very pretty part of the island, there are shops and a small mall just a short walk away, and we have beautiful sea views from both our balcony and even from our bed. There’s also a good gym, padel courts (with great quality coaching sessions available - a nod to Alan!), an extensive spa, and two fabulous restaurants, Seen and Yakuza. It really does have everything. One piece of advice, though: after a nightmare experience with Love Holidays, who completely ripped us off on a room upgrade, I’d strongly recommend booking directly with the hotel. We certainly will next time!

Claire Dubarbier5/5 · 2026-06

A true 5 star hotel. We had the most dreamy, relaxing holiday with our two children. Couldn't fault anything- fantastic food, immaculate rooms and facilities, lovely pool. Sun loungers were plentiful and it was very easy to pop to nearby shops, restaurants, etc. But what stood out the most was the service. The staff were so friendly and couldn't do enough for us. We felt very cared for and valued. We will definitely be back!

Oneida Piñero Cruz5/5 · 2026-09

Spa+Brunch . Quisiera resaltar el atendimiento de Carla y demás personal. Las instalaciones del Spa son excelentes,con todo lujo de detalles. Mientras nos relajamos pudimos saborear unas infusiones, frutos secos, fruta fresca y agua con limón. Allí tuvimos taquillas con una toalla, zapatillas y albornoz... Y dónde te cambias no faltó detalle: secador,gorro, peine,etc Para repetir,sin duda alguna. Para disfrutar del Brunch pasamos a una terraza estupenda, con una camarera muy simpática y servicial. La presentación de la comida nos llamó la atención. Calidad y muy bueno todo. Tuvimos todo el tiempo que quisimos para saborear y disfrutar del Brunch y del lugar. Enhorabuena por vuestro atendimiento y su buen hacer en su trabajo. Saludos para tod@s. Volveremos!!!

Christina Ternova5/5 · 2026-09

An amazing stay — highly recommended! We had a wonderful stay at this hotel and honestly enjoyed every moment of it. Everything was very well organized, and the overall experience was excellent. The staff deserves a special mention. The level of service was outstanding — everyone was friendly, professional and always happy to help. All our questions were answered quickly and clearly, and whenever we needed anything, the staff responded immediately. We really appreciated how attentive and welcoming everyone was. The hotel grounds are beautiful, and the location is great — very close to the sea, which was a big plus for us. The food was also a real highlight! We especially loved the fact that the cuisine changes every day. During our week-long stay, we had different themed cuisines, such as Italian, Mexican and others. This was a great idea because the food never felt repetitive. Breakfast was also excellent, with a huge variety of options — there was everything you could want and even more. Another great feature is that the hotel has three swimming pools, including an adults-only pool. We particularly loved that there is a freshwater pool — definitely a big plus for us! ❤️ The only small downside for us was the depth of the pools. If you prefer deep swimming pools, this might be something to keep in mind, as the deepest one seemed to be around 1.5 metres. For us, who enjoy deeper pools, it was a little disappointing, but this is obviously a matter of personal preference. Overall, we had a fantastic stay and were very happy with our experience. Beautiful surroundings, great food, excellent service and wonderful staff — we would definitely come back! ❤️

Nicole Fuchs5/5 · 2026-06

Wir hatten eine wundervolle Zeit in Tivoli la caleta! Wir haben 10 Nächte mit Halbpension und Gartenblick gebucht. Das Hotel ist etwas ab vom Trubel gelegen und dadurch in einer ruhigeren Gegend, in wenigen Minuten ist man mit dem Auto wieder in der Stadt oder auf dem Autobahn. Aufgrund einer Verletzung konnte mein Freund keine weiten Wege gehen, weshalb wir vom Hotel ein Zimmer mit kurzen Distanzen zu allen Räumlichkeiten bekommen haben. Die Zimmer sind extrem geräumig und sehr schön eingerichtet. Der kleine Balkon hat hochwertige Möbel. Die Schränke sind sehr groß und bieten genügend Stauraum. Das Hotel ist insgesamt sehr sauber und die Anlage ist sehr gepflegt. Die Auswahl bei Frühstück und Abendessen am Buffet ist riesig und lässt keine Wünsche offen. Zusätzlich gibt es mehrere Restaurants, wir haben das Seen und Yakuza getestet und sind auch hier begeistert gewesen. Insgesamt wurde der Aufenthalt durch den aufmerksamen Service besonders. Alle Mitarbeiter sind uns sehr zuvorkommend begegnet und waren stets freundlich. Wir werden definitiv wieder herkommen!

Pawel G5/5 · 2026-05

A very good hotel for demanding clients. It has a 2 pools 1 with sweet water one with salt water. Very good location, very nice view from the sea view rooms. There are three restaurants inside the hotel. All of them are really good one with good quality food. The drinks are also nice. It is a little bit expensive but it is a hotel for demanding customers. I think it's worth it.