RIU Palace Phuket

Molly S1/5 · 2026-04

I am extremely disappointed with my experience with RIU Hotels. I booked a family holiday months in advance to bring together 15 relatives. The hotel was originally due to open in April, giving us confidence to book for June. We were later informed the hotel would not be ready, and I had to rearrange the trip — including paying additional costs to change multiple flights. After making those changes, I have now been told for a second time that the hotel still will not be open for our revised dates. At this point, I have been left with two unacceptable options: relocate to a different hotel that does not meet our expectations, or cancel altogether and absorb the financial losses from our flights. Despite this situation being entirely outside of my control, RIU has refused to take responsibility for the additional costs incurred and has offered no meaningful support or escalation. This has caused significant stress, inconvenience, and financial loss for me and my family. For a company of this size, I expected far better communication, accountability, and customer care. I would strongly advise others to think carefully before booking, particularly when it comes to new or not-yet-open properties.

Oleg Никита5/5 · 2025-11

Ваще люкс спишь на бетоне ешь бетон плаваешь в бетоне моешься в бетоне кайф полный

Damien REVILLIER5/5 · 2026-06

La chaine hôtelière a annulé la réservation car l'ouverture a été retardée. Je mets ici 5* pour le relationnel apporté de la part de Riu : solutions apportées totalement satisfaisantes pour s'approcher au mieux de l'expérience Riu. La communication a été bonne avant le séjour, mais aussi après le séjour pour répondre à nos différents besoins et souhaits. Merci Riu :)

Prawit Sumalee_5/5 · 2025-09

กำลังก่อสร้าง ขนาดยังไม่เสร็จสมบูรณ์ ยังดูหรูหราและใหญ่อลังการขนาดนี้ ถ้าเสร็จ100% จะอลังการขนาดไหน

Вера Бараковская5/5 · 2025-11

Ждём открытия

ณภัทร แย้มปรางค์5/5 · 2025-11

ตอนนี้ห้องพักยังไม่เสร็จนะครับ