Grand Et Des Palmes (Palermo)

Alex Mammen5/5 · 2026-07

A very elegant place!! Loved the room- very clean and modern. The staff were wonderful. The front desk- Antonio and the day/ night staff were very helpful with questions and recommendations. Each and every one of the restaurant staff were so accommodating. A special mention of Ilena, Giovanna, Rossellini and Nicola. They tried so hard to make our stay special. The wine sommelier was very good also(had glasses)

kent rollins3/5 · 2026-06

We recently spent 3 nights in a superior room. Hotel has very nice location for visiting city center. Staff seemed very disinterested upon our arrival. Bags dropped off in room without ant instructions (turning off all the lights is pretty complicated without some instructions). Bathroom ok but no electrical plug, and nearest one in room did not work. We were on second floor, crazy amount of street noise all night. Bed comfortable, pillow choices limited. Overall room and 2nd floor in general needs some tlc. Public spaces in lobby are beautiful but don't seem to have any real function. Breakfast buffet was good. Restaurant on rooftop deck was excellent. Overall not enough value for the charge.

Stephen McCallister5/5 · 2026-05

We're currently ending a 5 night stay here. The hotel is beautiful and dramatic and located near the city center. The service is excellent and the included breakfast is perhaps the best I've ever had in any hotel. The hotel rooms have a modern feel and nice touches like heated towel racks and easy to use individual room thermostats (one of my personal bugaboos is the typical user-hostile baffiling thermostats.) The hotel is expensive, but if you can afford it, it's a great place to stay.

Claudio Migliore5/5 · 2026-04

Sabato 11 aprile 2026 abbiamo avuto l’immenso piacere di festeggiare il nostro matrimonio presso il Grand Hotel Et des Palmes, non avremmo potuto scegliere miglior luogo. L’eccellenza racchiusa in tutto. Personale sempre attento e preparato alle esigenze degli ospiti; cibo eccellente, sia in termini di qualità che di preparazioni tecniche. Complimenti a tutti! Claudio e Morgana

Jason T5/5 · 2026-04

We arrived in Palermo by car in the evening and were looking for a hotel at the last minute. A well-traveled friend recommended Grand Hotel et Des Palmes, so we called to check availability. Fortunately, they were able to reserve a room for us. When we arrived around 9 PM on April 16, we were welcomed by an exceptionally elegant and professional gentleman at the front desk. His service truly stood out — he handled our check-in efficiently, explained the hotel facilities in detail, and assisted with valet parking with great care and courtesy. His warm yet refined attitude made a lasting impression and set a very high standard for the rest of our stay. He truly represents the standard of excellence expected from a luxury hotel. The room was spacious and very comfortable for our family, making for a pleasant stay overall. The only downside was our breakfast experience the next morning. Despite there being available tables in the main dining area, the staff seated the three of us at a small table for two in a more secluded section. They also left without offering or asking about tea or coffee, which did not quite meet our expectations for a five-star hotel. Overall, this is a comfortable and high-quality hotel.

L M1/5 · 2026-01

Veramente deludente. Pur non avendo soggiornato nell’hotel, sono stata invitata da un’amica nella sala da tè. L’ambiente è esteticamente gradevole, ma risulta freddo e impersonale, privo dell’accoglienza che ci si aspetta da una struttura di questo livello. Il buffet è assolutamente inadeguato: scelta molto limitata, qualità mediocre e un rapporto qualità-prezzo del tutto ingiustificabile, non all’altezza nemmeno di strutture di categoria nettamente inferiore. Anche dal punto di vista del comfort l’esperienza è stata carente: uno dei due tavolini presenti nella sala era visibilmente traballante e siamo state costrette a spostarci all’altro. Un dettaglio che, in un hotel a cinque stelle, non dovrebbe verificarsi. A peggiorare l’esperienza, durante la permanenza è passata una cameriera con un aspirapolvere in mezzo alla sala, dettaglio che denota una totale mancanza di attenzione all’organizzazione del servizio e all’esperienza degli ospiti. In un hotel a cinque stelle ci si aspetterebbe percorsi e tempistiche dedicate al personale, non interferenze di questo tipo.