Gloria Palace San Agustín Thalasso & Hotel

Jiří Červený5/5 · 2024-06

Výborně umístěný hotel. Čisté, velké pokoje, zrekonstruované koupelny. Vybaveno USB 2.0 nabíječkami, smart TV. Klimatizace by mohla být trochu výkonější. Hotel je skvěle vybaven pro děti. Množství autmatů, dětské hřistě, apod. Jídlo je nadprůměrné.

Jaromír Topolský5/5 · 2024-06

Luxus s krásným wellness a super kuchyní. Pro děti večerní animační program. Pro dospělé střešní bar s bazénem v 9p. s úžasným výhledem na západ slunce a výběrem toho nejlepsiho pití. Jaromír&Lenka *** Luxury with beautiful wellness and great cuisine. Evening animation program for children. For adults rooftop bar with pool at 9p. with amazing view of the sunset and selection of the best drinks. Jaromír&Lenka Czech Republic

Maud4/5 · 2024-04

Na základě dobré předchozí zkušenosti z března před 2 lety jsme se vrátily, ale už nikdy víc. Se službami jsme byly spokojeny. Zklamal nás provoz u bazénu v kterém si házely děti na obrovských kruzích tvrdým míčem a plavčíci je zcela ignorovali, hudba u bazénu velmi hlasitá, večerní program na venkovní scéně až do 11.30 ještě hlučnější a zpěvák, který neumí zpívat, naprosto nesnesitelný!!! Byly jsme začátek dubna, v sezóně to musí být strašné!!!

Palivové dřevo Český Brod1/5 · 2023-07

Hotel má sice 4 hvězdy, ale klimatizace v tomhle vedru opravdu je potřeba!!! To že nefunguje už od našeho příjezdu na hotel je strašný a nikdo s tím nic nedělá. Opravdu jsem velice sklamany. Máme sebou roční dítě a to vedro je na pokoji strašný. A co se týče lednice tak spíš trouba. A ještě jedna věc bazén dobrý, ale aby si dávali lidi osušky na lehátka už pomalu 6 hod ráno a ani tam nebyli a blokování to ,strašný přece to není Chorvatsko. Nikdy více jsem sklamaný. A ještě švaby a mravci 😡

Pavel Sykora5/5 · 2018-11

Perfektní hotel s příjemným personálem

Harry S1/5 · 2026-08

Extremely disappointing stay - This was our second stay at Gloria Palace, and it will be our last. Upon arriving at the hotel we were issued our room on the 3rd floor, room 801. It quickly became clear that the air conditioning was not working as the room temperature was unaffected by the system being turned on. Despite complaining to reception on many occasions the issue was not resolved after maintenance visits, nor were we offered a replacement room. On checkout at the hotel we requested a refund of some of our bill due to the discomfort experienced during our stay. The reception manager attempted to get me to sign a 'resolution' form for a late checkout in settlement of our discomfort. This was worth approximately 20 Eur and was taken as a complete insult as to our experience. I refused to sign the document and requested to speak with a higher level manager, this was refused and reception management advised someone would be in contact with us. Two weeks after returning, after chasing them for a response the management refused to issue any refund and said that the issue had been resolved while we were there. They also stated that we had signed a document accepting their offer of 20 Eur. We did not sign the offer, so I assume the hotel have forged this document. During checkout, we also witnessed other guests from the same floor who had experienced exactly the same issue. I am now pursuing the hotel through legal channels to receive a full refund. General hotel condition: The hotel is very tired and numerous health and safety risks are present. Around the pool there are gaps in the tiled surface near drains where a child could easily trap a leg and cause a break. There are broken roof windows in the reception roof and a general feel of tiredness around the place. Amenities: The hotel is extremely oversubscribed and as a result seating is in high competition especially for evening events, this made worse due to the indoor entertainment area not being used in any meaningful way. Staff: The reception staff's attitude is very poor, with one member of staff walking off as I was talking to her and ignoring me. This was witnessed by other guests who looked shocked at her attitude. The lifeguards are more interested in looking at women in bikinis than doing meaningful sweeps of the pool for people drowning and can often be seen chatting up guests. It's sad to see the hotel change since our previous stay, we will not be returning and would advise others to look elsewhere.