HL Paradise Island

Kerry Fonseca3/5 · 2026-06

Was concerned for our holiday after all of the negative reviews. We travelled as a family of 5- 2 adults and 3 kids. The hotel doesn’t deserve all the really bad reviews it gets. It’s mediocre but that’s what you get when you are paying half the price of other all inclusive resorts. We went in without high expectations and so we weren’t disappointed. A lot of the negative reviews also seem to be around the guests at the hotel which is not the hotel’s fault either! The pros - the pools and waterpark are great, we always managed to find sun beds without going out early to reserve them. The water was always clean. The food was good for the price, some of the food eg the salads and desserts were always the same but the mains were different most nights with different themes eg Spanish, Indian, bbq etc. Coffee from the machines was surprisingly good, and all the regular soft drinks are on tap. Snack bar always stocked with food and ice cream much to my kids delight. Can’t really comment on the alcohol as I don’t drink much. Had a couple cocktails, they were extremely sweet but fine. The entertainment team were limited in what they good do but were always trying their absolute best with every activity or show and always super friendly. The water polo was great fun. The reception and bar staff were always friendly and helpful and I felt for them- the way some of the guests treated them was very poor and they had to put up with a lot of abuse. The cons - the rooms are dated but sure you’re only sleeping in the room anyways! There was no hairdryer in our room and the main bedroom, the mattress stank of urine. We were onto reception and they changed the mattress for us straight away. In changing the mattress however they wrapped up my brand new pajamas with the linen although I kept enquiring without housekeeping, my pajamas were gone, never to be seen again 🙄 The water pressure from the shower was very low and all that the cleaning consisted of was making the beds and sweeping and washing the floors. No glasses/ cups were cleaned nor counters cleaned. Overall we had a great holiday. The hotel could improve in many areas but this would drive the price up. Bottom line, if you’re paying a great price don’t expect luxury. But expect a good break away with some fun and relaxation.

Ian Macleod2/5 · 2026-02

This is a difficult review. I stayed on in Lanzarote after a family holiday and booked the cheapest hotel that didn't sound itchy, so should not be too harsh. I arrived 2 hrs after booking a room there and was surprised to know it was all inclusive. Food ranged from dire on the first night (some sort grim of oriental theme), to excellent when service Spanish foods. The drinks are hellish. I went to the bar in the evening once and ordered a neat rum to see what was on offer. It was a strange syrup of about 12%. This was to keep the guests under control as this hotel is so cheap it attracts the kind of people who like to drink as much as possible. The accomodation is dated but beds were comfortable. Sadly there were a lot of Asian iltiger mosquitoes in the room and grounds. This tends to be due to poor maintenance of grounds in the 100m surrounding the hotel, ie it's their fault as they don't keep standing water under control. All in all if you know what you are booking and you get it cheap then go for it. If you are one of the few families I saw turning up in nice walking gear with fresh faces children then avoid as their vocabulary nwill be significantly broader on leaving than on arrival. Clientele are predominantly Irish and french, attracted by the low price...

Fruitcake5/5 · 2026-06

Lovely stay – would definitely return! Currently staying at Paradise Island and having a really nice experience. The hotel is lovely, the pools are always clean, and the rooms are kept very clean too. The staff are all friendly, helpful, and nothing ever seems too much trouble for them. The food has been good with plenty of choice. Overall, we’re really enjoying our stay and would definitely stay here again. Highly recommend!

Helen Chater1/5 · 2026-04

Very disappointed. Out here now and cant wait to get out of here. Hotel really run down. Staff dont even speak to you. No welcome at all. All inclusive. But let down only ice cream and it stops at 3.30 pm. Got to pay for everything here. Couldn't check into our room till 3 pm. Even though we was here at 10 am and when we did we was disappointed with the room. Shower head hanging off the wall they didn't empty the fridge from the previous person. Sunbeds are broken. Cups got all chips on them. This should be a 2 star. And u have too pay for wifi that's really slow.. wouldn't come back here

Gemma3/5 · 2026-03

Hotel staff are lovely and attentive, very patient with amount of mess residents make. Food is mediocre, very greasy cooked food but a fresh wide variety each day. All inclusive drinks package is mediocre with basic choices e.g wine, beer, local spirits and machine made cocktails. Animation/entertainment team were excellent and went above and beyond with their evening performances always involving the audience with plenty of participation. We don't have kids, but kids seemed to love all the activities! Hotel rooms are nice, comfy and clean. Could do with touch ups. The door to our room looked like it had been bashed open. This hotel is good because of the staff's hospitality and service. Sadly, it lacks in other areas. Mostly let down by the clientele, dirty, loud, rude people, who treat the staff horribly - very disappointing to see.

Les Lane2/5 · 2026-07

READ BEFORE BOOKING! On arrival first impression was good, we had a room that was on the 1st floor so didn’t have any problems with any cockroaches but spoke to a lot of gusts that had them in there rooms on the ground floors, the food is awful we ate there on the first night and had a look a couple of nights before going out for food, birds flying and lading on the food they hardly refreshed it if it ran out then you missed it, poor selection, beds was so uncomfortable we asked for a topper on night 3 and got it the next day and it helped! For the 7 days we was there we didn’t see the pools being cleaned once they was filthy, around the pools there are cracked tiles and uneven ground, all inclusive drinks where poor, the “entertainment” …. There is a small area next to the pool bar with about 50 chairs and no chance of getting a table we didn’t get a table there once so saw none but speaking to other guests that got there said it want worth it, we spent most our time in the Irish bar with live music called the old meal which is great The water park is okay had about 6 slides, and we are sure that we saw somewhere that we could go to the sister hotel but when asking the reception they said if you go you will be asked to leave ? Would not stay here and wouldn’t never go back to this hotel, but Lanzarote is a beautiful island