Shangri - La's Al Bandar

Amina Khanum5/5 · 2025-12

I’m writing this review a couple of months late, but after some disappointing stays at other hotels, I had to come back and write this because it made me realise just how exceptional Shangri-La Al Husn truly is. I honestly compare every hotel to this one, and so far, nothing has come close—let alone beaten it. The staff were absolutely outstanding. Their attention to detail and ability to anticipate our needs without us having to ask was incredible. The level of service was next-level, from the flawless room service to the genuine warmth, respect, and care shown by every single staff member. They truly go above and beyond to make you feel valued and looked after at all times. The hygiene standards were impeccable, and the rooms always smelled fresh and immaculate. No request ever felt like too much trouble, and the staff always did their absolute best to accommodate everything. The entire stay was unbelievably peaceful, relaxing, and luxurious. I cannot praise this hotel enough and am already looking forward to returning in the future. A truly unforgettable experience! Thank you so much for everything

Bjørn Løndalen2/5 · 2025-11

This might seem as a contradiction. I have given the hotel five stars for rooms, service and location, but only two stars in total. This is easily explained. We booked this hotel in April 25 as a sun and sea vacation. We wanted to see Oman and this hotel stood out among the reviews. About two months after we made the booking we got a surprise mail stating that they had chosen to sell all rooms - including our already confirmed room - to a private undisclosed party. we of course, protested, and demanded that they honor to stay as we all already had confirmed rooms and plane tickets were booked. There was a lot back-and-forth, and finally we were able to stay eight days before being moved to the sister hotel in the same resort - the al Bandar, which was marked as somewhat less upscale, but it turned out that this was the best hotel of them all. We have made a separate review of al Bandar. As a compensation we were offered a half board package and upgraded to deluxe Seaview room, which of course made somewhat up for the inconvenience. On the day of our transfer. We were asked to vacate the room at no later than 12 o’clock because of the large group coming. We made it perfectly clear that we are not moving until the other room is ready, and this was arranged so that we were out of the room by 11:30. By 13:30 our luggage was still in the old room and not picked up. Nothing happened until we located the guest relations manager and demand that our luggage be transported at once. We went up to the room and organized a transfer of the luggage ourselves. Otherwise it’s worth to mention that the staff is super. They do everything they can to help, but there is a total lack of control and communication from the management to the staff. Messages given to management is mostly not communicated. And everything is super slow. In the restaurant, be prepared to wait about one hour for each course. if you order room service or help to the room it will also take hours to actually arrive. This hotel markets itself as a 5+ star resort with personalized Butler service and a very high degree of luxury. In our experience, this is not the case, and the sister hotel al Bandar was far better in any respect. They did not have the personalized Butler service, but everything worked flawlessly and was still a five star luxury hotel. I see that many other guests have been giving this hotel great reviews. So it’s probably so that if everything goes according to plan this works. But when anything else comes along, they fail. Miserably. I still cannot quite get over the fact that they first sell and confirm a room and then just throw the customer out. The excuse given to me on the telephone was “we have a very exclusive group of guests coming”. So be prepared that you as a paying guest is not exclusive enough. Anybody who decides to pay more than you is more exclusive. By the way this hotel will no longer be affiliated with the Shangri-La brand from January 26. The whole complex is sold to Hilton, and all Husn will continue as Waldorf Astoria. I do hope that the new owners look into the current management at the hotel. There needs to be done some serious renovation in this department. The staff however are doing their best under the circumstances.

Ramadhan Omar5/5 · 2025-12

I stayed at Shangri-La Al Husn for 6 days and 5 nights, and the experience was truly exceptional. As an adults-only resort, it offers a very peaceful, quiet and private atmosphere, which I absolutely loved. The service and facilities were outstanding throughout my stay. The resort has a beautiful private beach and pool, making it easy to relax without any crowds. The area feels very secluded and serene, perfect for a restful getaway. Breakfast was a highlight each morning — the breakfast service was excellent, with a good variety of high-quality options and attentive staff who made every meal enjoyable. One of the best features is the privacy of the resort, while still having the convenience of access to the neighbouring Shangri-La Barr Al Jissah hotels. This gave me more dining and leisure options without compromising the calm and exclusive feel of Al Husn. The staff were incredibly helpful, friendly and professional, always going out of their way to ensure we were comfortable and well taken care of. Their warmth truly enhanced the overall experience. Overall, Shangri-La Al Husn is a perfect choice for couples or adults seeking a luxurious, quiet and private retreat with exceptional service. I would happily return and highly recommend it.

Peter Boam4/5 · 2025-11

This year was our fourth visit to Al Husn. We enjoyed the fine weather and excellent snorkelling off the beach, but the general experience was not up to the standard of previous years. Perhaps this is because Shangri-La is making way for Hilton, so we gained the impression that management have made significant economies in a number of areas. The result is a dulling of the warm, contented feeling that drew us back after past visits. What was once a unique hotel experience is now just rather good.

Giovanni Ricci5/5 · 2025-11

Il resort si trova in una posizione incantevole, a dominio sul mare, con panorami mozzafiato. la spiaggetta del Al Husn è stupenda, nascosta tra le rocce, quasi un paesaggio lunare. Per il resto camere belle ma un pò datate, bella la Hall, personale gentile ma non sempre utile. Ristoranti belli, cucina buona, prezzi notevolmente alti.

Ana Paricietparla4/5 · 2025-10

Hello, I was invited by a friend in this hotel. It was amazing, room very clean and breakfast too. We took the option Afternoon Tea at 25 OMR but we didn’t like. It’s a little ridiculous this afternoon tea because you get just some around 4 little fingers food not really luxury. I can make by myself some of them. The view is beautiful but don’t take tea time. The stay was perfect except this afternoon tea. Thanks you